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Using Multi-Factor Analysis to Maximize Sales Performance Improvement

Mike Kunkle

In this article, I want to talk about using multi-factor analysis to maximize your sales performance improvement. This shift from account management to proactive hunting for new business requires a fundamentally different skill set (and possibly a different make-up or Sales DNA). Now, customers are demanding more.

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Book review: The Strategy Book by Max McKeown

Red Star Kim

I deliver and facilitate strategy workshops and it’s always good to be able to recommend strategy books to delegates. What is the informal decision-making process? link] There’s advice to jump your uncertainty gaps by decision-making and actions which involves risk. Strategy is a stream of decisions and actions”.

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FROM EXECUTIVE SPONSORSHIP TO EXECUTIVE ENGAGEMENT

Strategic Account Management Association

We too often confuse strategic account sponsorship with corporate project sponsorship, where sponsorship is a way to escalate issues or decision-making when in need. Strategic account management is a team sport, and the sponsor needs to help to facilitate this team mindset. Let us define what we mean by agile leadership.

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Successful Team Building for Boehringer Ingelheim RCV

MDI Training

Successful Team Building for Boehringer Ingelheim RCV Do you prefer to listen to this article? The second event focused on how to increase effectiveness in decision-making processes : What influences the way we make decisions ? What (group) dynamics exist in decision-making processes ?

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Book review: Influential Internal Communication by Jenni Field

Red Star Kim

Structure to make your point. Amongst the missing skills of managers the author lists – making time for the team, if you don’t know ask for help, be accountable and make others accountable. Focus on your home market (multinationals have got to make community work). And there’s a nod to communications theory.

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Leadership, emotional intelligence and teams in change management

Red Star Kim

Having facilitated this session many times in the past in face-to-face workshops, it was exhilarating to experience the change in running it on-line for the first time. Last week I was excited to lead an MBL session on “Tackling Change Management – A Workshop for Professional Firms”.

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Customer Effort Score (CES)

Flevy

This article is centered around one of the most impactful Customer Experience metrics. CES is valued for its simplicity, quick evaluation, and adaptability across various service channels, making it highly relevant for measuring business outcomes and providing actionable insights. In this article, we will focus on the CES.