QYMATIX

FEBRUARY 21, 2023

Artificial Intelligence and Ethics Part 2 of 2: an in-depth plea for an ethical basis in the field of AI by our Qymatix guest author David Wolf. Artificial intelligence is like other things in life: just because you can do something doesn’t mean you should. The platform is all about customer experience management.

Artificial Intelligence 40

Artificial Intelligence Supply Chain Internet Software 40

Customer Think

JUNE 20, 2023

Updated approach focuses on integrating artificial intelligence (AI), cloud, and digital technologies to drive new business outcomes

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Digitalization Prioritization 52

PandaDoc

OCTOBER 3, 2023

Machine learning and artificial intelligence can handle them: analyze tons of data and make strategic predictions, cover multiple communication channels, provide valuable advice, and automate most of your routine tasks. This synergy will drive sales to new heights, offering unparalleled customer experiences and business growth.

Artificial Intelligence 52

Artificial Intelligence Sales CRM e-Learning 52

Flevy

JANUARY 17, 2024

Having a centralized library of KPIs saves users significant time and effort in researching and developing metrics, allowing them to focus more on analysis, implementation of strategies, and other more value-added activities. * * * * Digital Transformation has ceased to be a mere option and has become a necessity.

Digital Transformation 59

Digital Transformation Digitalization Stakeholders Artificial Intelligence 59

Customer Think

APRIL 30, 2021

Staying on top of what customers are saying about your brand through voice and digital channels is a complex task that’s made simpler by artificial intelligence (AI) powered sentiment analysis.

Artificial Intelligence 101

Artificial Intelligence Customer Experience Digitalization 101

Customer Think

FEBRUARY 1, 2022

Delivering superior customer experience (CX) is more difficult in an omnichannel world. Research shows that 100% of companies offer at least one digital channel, 43% offer nine or more digital channels, and 65% of companies have at least one channel powered by artificial intelligence.

Artificial Intelligence 111

Artificial Intelligence Digitalization Customer Experience 111

DemandFarm

AUGUST 11, 2023

The goal is to break down traditional silos and establish a more consistent approach to enhancing the customer experience. The seamless integration of digital tools into the sales process has resulted in a more efficient and effective sales experience for both buyers and sellers.

Key Account Management 52

Key Account Management Account Management Digitalization Digital Transformation 52

DemandFarm

AUGUST 11, 2023

The B2B landscape is undergoing a dynamic transformation, propelled by the forces of digitization, technological breakthroughs, and evolving workstyles. In the current digital landscape, we are overwhelmed with information and advertising. about the key principles and strategies behind account-based marketing in a digital age.

Digitalization 52

Digitalization Artificial Intelligence Advertising Customer Experience 52

QYMATIX

SEPTEMBER 27, 2022

Facts and trends about the B2B digital transformation. Advancement in artificial intelligence technologies of the last five years is providing manufacturing businesses and distributors with new exciting potential. I want to know more about the digital transformation in B2B sales. The B2B Race Has Already Started!

Digital Transformation 40

Digital Transformation B2B Digitalization Artificial Intelligence 40

Strategic Communications

JANUARY 17, 2024

Artificial Intelligence (AI) is revolutionizing the marketing landscape, offering unparalleled opportunities for innovation, precision, and personalization. As AI technology advances, the digital marketing space is set to become even more dynamic and personalized, rewriting the rules of customer engagement and brand loyalty.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Digitalization 59

Arpedio

APRIL 15, 2024

In today’s rapidly evolving business landscape, artificial intelligence (AI) has emerged as a pivotal tool in revolutionizing the sales domain. Personalized Customer Experiences : AI enables businesses to deliver highly personalized experiences to customers.

Artificial Intelligence 52

Artificial Intelligence Decision-making Innovation Prioritization 52

Customer Think

AUGUST 22, 2023

In the fast-paced digital age, customer experience (CX) stands as a cornerstone of business success. Organizations across industries are continually striving to provide seamless, personalized, and efficient interactions to capture and retain customers.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Digitalization Organization 52

DemandFarm

MAY 25, 2023

For those of you who haven’t guessed, the right answer is digital transformation. Building a Digital Mindset Digital transformation is the integration of digital technology into various aspects of an organization. It has created a fundamental shift in how businesses operate and deliver value to their customers.

Account Management 52

Account Management Digitalization Key Account Management Digital Transformation 52

Customer Think

SEPTEMBER 14, 2023

The allure of artificial intelligence (AI) in streamlining and personalizing the customer journey is well-recognized among business leaders. However, the enthusiasm to embrace this technology is only the beginning, and the real challenge emerges in utilizing AI to enhance customer interactions.

Artificial Intelligence 78

Artificial Intelligence Customer Experience Digitalization Marketing 78

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

DemandFarm

APRIL 21, 2023

With digital key account management tools , sales teams can offer numerous advantages over traditional methods, including increased security, convenience, and visibility. Managing key accounts digitally is important for companies, as conversations have largely moved online – rendering the traditional methods powerless.

Key Account Management 52

Key Account Management Account Management Digitalization Management 52

Strategic Communications

JANUARY 31, 2024

While generative AI (GenAI) tools like ChatGPT, Bard, and others, may have most marketers focused on the content creation potential of artificial intelligence (AI), AI actually has many, many, other applications that marketers can leverage to boost effectiveness and cut costs. This is, of course, only the tip of the iceberg.

Decision-making 52

Decision-making Marketing Artificial Intelligence e-Learning 52

QYMATIX

FEBRUARY 10, 2022

ORBIS supports medium-sized companies as well as international corporations in the digitalization of their business processes. Artificial intelligence “out-of-the-box”, instead of long AI projects. “With ORBIS, we have a strong partner on our side to satisfy our customers from start to finish.”

Artificial Intelligence 40

Artificial Intelligence Sales Analytics Manufacturing B2B 40

Freshworks

JUNE 1, 2023

Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. The Freshdesk Customer Service Benchmark Report 2023 sheds new light on how companies in different industries and regions are delivering on that challenge. of B2B customers and 42.7%

Artificial Intelligence 66

Artificial Intelligence B2C Transportation Retail 66

Zendesk

JANUARY 17, 2024

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. At Zendesk, we think deeply about the customer experience and how to make it better for every party involved.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Internet Negotiation 52

ReviewTrackers

JULY 17, 2018

Managing the customer experience (CX) has become a top priority for many of today’s business organizations. Not so long ago, simply having the highest-quality product, the savviest marketing, the greatest convenience, the best customer service, or the most bang for the buck was considered the key to business success.

Customer Experience 40

Customer Experience Artificial Intelligence Media Digitalization 40

QYMATIX

MARCH 26, 2024

It is important to note that a system like CRM is not just a software solution but a holistic strategy encompassing all aspects of customer interaction. It requires close collaboration between sales, marketing and customer service departments to ensure a seamless customer experience.

Management 52

Management Artificial Intelligence CRM Software 52

DemandFarm

JULY 26, 2023

Sales automation is the process of leveraging software and digital tools to automate a wide range of sales processes from email marketing, to lead generation and sales forecasting. The most widely used tools for sales automation leverage artificial intelligence (AI) and include chatbots, virtual assistants, email, and appointment automation.

Artificial Intelligence 52

Artificial Intelligence Energy and Utilities CRM Sales 52

Zendesk

APRIL 3, 2023

Retail customer engagement is all the ways a brand interacts with its customers across digital and physical channels. Customers don’t just shop in one way anymore. The modern retail customer journey spans physical and digital spaces to the phygital realm. Roblox is popular in the retail world.

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

QYMATIX

FEBRUARY 5, 2024

Generative Artificial Intelligence (AI) has made fantastic progress in recent years and is increasingly influencing various aspects of our lives. But the ability to write text, compose music, and create digital art has made headlines – and inspired many people to experiment. But how to use it in the business world?

B2B 40

B2B Artificial Intelligence Manufacturing Innovation 40

QYMATIX

FEBRUARY 5, 2024

Generative Artificial Intelligence (AI) has made fantastic progress in recent years and is increasingly influencing various aspects of our lives. But the ability to write text, compose music, and create digital art has made headlines – and inspired many people to experiment. But how to use it in the business world?

B2B 52

B2B Artificial Intelligence Manufacturing Innovation 52

ACT

APRIL 13, 2023

In 2023, that means keeping an eye on important new trends like artificial intelligence , video marketing, automation , and more. Artificial intelligence In 2022, AI went mainstream with ChatGPT and Dall.E For example, customers prefer connecting with the same support agent, regardless of the channel they use.

Marketing 52

Marketing Artificial Intelligence Advertising Digitalization 52

OnStrategyHQ

JANUARY 31, 2024

Artificial intelligence (AI) has become the buzzword in today’s ever-changing world—it is everywhere. By systemically adopting and leveraging AI technologies within their teams, organizations can achieve digital transformation and uncover new insights and opportunities for growth.

Artificial Intelligence 52

Artificial Intelligence Brainstorming Supply Chain Government 52

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

DemandFarm

JULY 26, 2023

Sales automation is the process of leveraging software and digital tools to automate a wide range of sales processes from email marketing, to lead generation and sales forecasting. The most widely used tools for sales automation leverage artificial intelligence (AI) and include chatbots, virtual assistants, email, and appointment automation.

Artificial Intelligence 40

Artificial Intelligence Energy and Utilities CRM Sales 40

QYMATIX

MARCH 26, 2024

It is important to note that a system like CRM is not just a software solution but a holistic strategy encompassing all aspects of customer interaction. It requires close collaboration between sales, marketing and customer service departments to ensure a seamless customer experience.

Management 40

Management Artificial Intelligence CRM Software 40

Zendesk

DECEMBER 8, 2021

With consumers spending more time online than ever before, companies have had to rethink their customer service experience. Businesses need to gain a clear understanding of the type of digital interactions customers want instead of relying on intuition. The ROI of good customer service.

Artificial Intelligence 98

Artificial Intelligence Digitalization Communication Media 98

DemandFarm

APRIL 28, 2023

A recent Salesforce study revealed that over 95% of sales operations professionals and sales leaders believe that Artificial Intelligence (AI) coupled with automation gives sales reps more time to focus on selling. Sales teams are rapidly adopting AI-powered digital tools. This number is growing every day.

Artificial Intelligence 52

Artificial Intelligence Key Account Management Decision-making Account Management 52

Apptivo

MAY 4, 2022

Contact centers offer an omni-channel approach, which helps refine the customer service, understand more about consumer behavior and improves efficiency by creating superior customer experiences. These customer profiles will help the organization to tailor messages for different customers.

Artificial Intelligence 52

Artificial Intelligence Telecommunications Media CRM 52

SuperOffice

APRIL 19, 2021

Did you know that 54% of consumers say there’s a need for improvement in customer service ? The secret to delivering a great customer experience is shifting your focus from simply serving your customers, to engaging with them in a seamless way. Customer experience still gets a bad rep sometimes.

Artificial Intelligence 110

Artificial Intelligence Customer Experience Communication Digitalization 110

SmartKarrot

NOVEMBER 2, 2021

Customer-centric strategies, which were once only used by prominent B2B consumer players like Amazon and Google, are now drawing major changes in B2B digital customer experience landscape, especially in the banking sector. This is where it becomes imperative for the banks to innovate and meet the needs of the customers.

Banking 11

Banking Customer Experience Digitalization Customer Success 11

Mercuri International

NOVEMBER 27, 2020

From being an on site event for many years, Prosales and Mercuri International turned The Sales Conference into a global, digital live event that could be accessed from all over the world, keeping distance – but coming together. Customer experience is the key differentiator”. What a day – what a conference.

Artificial Intelligence 98

Artificial Intelligence Internet Decision-making Sales 98