Insightly

SEPTEMBER 28, 2021

This is part 2 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. In part 1 of this customer service blog series, we discussed five important skills for building great relationships. 4 customer service challenges (and how to solve them).

Remote Working 52

Remote Working Prioritization Communication Stakeholders 52

Apptivo

AUGUST 2, 2022

Self service: Users search queries online and find answers through FAQs, Product tutorials and know hows. In- Person: There are in store services offered by the companies where the customer can walk in directly and get to learn about the products and services in detail. Customer services fixes customer issues.

Media 52

Media Customer Experience Communication Profitability 52

Zendesk

MAY 12, 2021

You can’t fix something if you don’t know what’s wrong. Understanding where you’re lacking allows you to refine training materials and products to exceed customer expectations. Sales representatives have the info they need to reach out about upsells and new products. Improve internal communications and processes.

Software 52

Software Software CRM Advertising 52

Apptivo

JUNE 1, 2022

Unlike on-premise CRM solutions, cloud-based CRM solutions can be integrated with numerous third-party products, making it easier for businesses to perform a variety of functions across different departments. The team must fix the physical system. The IT team may take a day to install bug fixes, extra security, or extra features.

CRM 52

CRM Internet Software Software 52

Help Scout

JANUARY 27, 2019

Help Scout is still a small company, and our Customers Team finds itself not just delivering great support for a constantly improving and expanding product, but also delivering elements of our sales, finance, business development, and marketing functions. Handling phone calls, product demonstrations, and customer training as required.

Onboarding 40

Onboarding Finance Prioritization Leadership 40

Apptivo

SEPTEMBER 27, 2023

That’s why we’re excited to share our latest round of bug fixes with you. We understand that every piece of code can have its quirks, and we’re dedicated to continuously enhancing your experience.

Software 52

Software Software Marketing Sales 52

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a Service) is an on-demand product distribution strategy that allows software developers to distribute software through the internet and enables users to utilize powerful software without having to deal with hardware management or complex installation processes. Read on the blog to get your answers straight.

Artificial Intelligence 10

Artificial Intelligence Facilitation Cybersecurity Software 10

SmartKarrot

SEPTEMBER 25, 2020

Notify them about new content that will help them, product enhancements, bug fixes, changes in top management, etc. One of the other methods of providing excellent customer service is by responding to the blog or social media comments. Every product will eventually have a bug or other defect that you will need to address.

Media 8

Media Customer Success Communication Innovation 8

SmartKarrot

JUNE 7, 2023

Over the years, digital note apps have taken productivity culture by storm. That’s why in this blog post, we’re going to dive into the top seven reasons why note-taking apps have become more of a headache to users over the years rather than an asset used to help them reach their goals. And the user base for these apps is only growing.

Digitalization 10

Digitalization Decision-making Customer Success Media 10

PandaDoc

FEBRUARY 16, 2024

That’s why it can be helpful to identify problem areas and see whether automating relevant processes could fix these issues. Entertainment Taking an episode of a TV show from the original concept to the final product is an example of an end-to-end process. Which processes am I looking to scale up?

Artificial Intelligence 52

Artificial Intelligence Healthcare Software Software 52

Quip

AUGUST 4, 2022

In our last blog post , we gave an overview of the work that Quip’s dedicated accessibility team has been doing since 2020. Back in 2018, I was part of a brief initial effort spun up by Quip to explore and fix our most glaring accessibility-related issues. But the story didn’t start there! ContentEditable support = false.

Media 59

Media Construction Decision-making Management 59

Apptivo

APRIL 19, 2022

Customer support is a wide range of services that businesses offer to the customers to help them resolve their issues with regard to the product offerings. A business should have a good customer support team that has a clear understanding regarding the technicalities of the company’s product portfolio. Final thoughts.

Customer Experience 98

Customer Experience Brainstorming Decision-making Media 98

Yesler

OCTOBER 23, 2019

It’s the demonstration of a positive experience with a product or service; the excitement about something you can’t keep to yourself because you want everyone you know to feel it too. If a customer endorses your product or solution, whether publicly or privately, it means they’ve had a positive experience. That’s advocacy.

Decision-making 64

Decision-making Stakeholders Customer Experience Account Management 64

Apptivo

AUGUST 8, 2022

Sales reps usually explain how their product is actually going to solve the customer’s problem. The platforms helps support the cases, address the inquiries and fix the issues. The conversation is more likely to be engaged when the customers feel that you are actively listening to their complaints. Problem solving. Ticketing system.

Emotional Intelligence 52

Emotional Intelligence Media CRM Communication 52

Nutshell

APRIL 17, 2020

Featuring live presentations from some of the brightest minds in sales, marketing, and customer retention, the event was a massive step forward from the first BOUNDLESS show back in February 2019 , both in terms of production value and attendance. REBEKKA KUHN: Without a doubt, I wanted to improve the production value for 2020.

Decision-making 126

Decision-making Media Meetings Internet 126