SmartKarrot

MARCH 24, 2022

Role: Customer Success Director Location: Remote, New York, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Stakeholders Onboarding Business Growth 19

SmartKarrot

MAY 18, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Hire, develop and retain a team of high-performing Customer Success Managers.

Customer Success 19

Customer Success Customer Life Cycle Account Planning Client Relationships 19

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Facilitate the identification of references and customer stories.

Customer Success 19

Customer Success Facilitation Onboarding Customer Experience 19

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Turn the customers into advocates.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

AUGUST 24, 2021

Role: VP Customer Success Location: Remote, United States Organization: SocialChorus As a VP of Customer Success, you will create a vision and strategic plan for leading Customer Success teams with delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. Multi-threading ensures continuity in the sales process.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

ProlifIQ

JUNE 21, 2023

Additionally, an effective account plan identifies key stakeholders within the account, including decision-makers and influencers. Understanding the roles and priorities of these stakeholders allows sales representatives to engage with them strategically and build stronger relationships.

Account Planning 52

Account Planning Value Proposition Account Management Stakeholders 52

SmartKarrot

MAY 12, 2023

Relationship mapping involves identifying the stakeholders, understanding their roles and responsibilities, and assessing the strength of the existing relationship with them. A well-structured relationship map can uncover opportunities for collaboration, enable better communication, and ultimately result in stronger partnerships.

Key Account Management 10

Key Account Management Account Management Business Growth Value Proposition 10

ProlifIQ

JUNE 21, 2023

The team’s expertise and knowledge help in navigating complex organizational structures, understanding customer dynamics, and building strong relationships with stakeholders. In conclusion, strategic accounts are the key customers that hold immense value for an organization’s growth and success.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

AUGUST 4, 2021

Role: Director of Customer Success Location: New York, United States Organization: Namogoo As a Director of Customer Success, you will manage and coach a team of customer success team leads and managers by developing and expanding their customer, product, and domain expertise to build the best in class CS team.

Customer Success 10

Customer Success Onboarding CRM Stakeholders 10

SmartKarrot

DECEMBER 7, 2020

Role: Director, Customer Experience – North America Location: San Jose, CA, US Organization: Skybox Security As a Director of Customer Experience, you will be responsible for ensuring the success of our client base and deliver high levels of employee engagement and demonstrated outcomes for our customers.

Customer Success 10

Customer Success Customer Experience Stakeholders Onboarding 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

MAY 24, 2021

Helping drive new business growth through greater client advocacy and referrals. Apply here: [link] Role: Director, Customer Success Location: San Francisco, CA, US Organization: Incredible Health As Director of Customer Success, you will lead, support and develop a growing team of Customer Success (CS) Managers in half the country.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

JULY 22, 2021

Role: Director, Customer Success Location: Austin, TX, US Organization: StitcherAds As a Director of Customer Success, you will build customer success processes & lead/manage/mentor a growing team of CSMs. Serve as the voice of customers to inform product roadmap decisions.

Customer Success 10

Customer Success Onboarding Client Onboarding Publishing 10

SmartKarrot

DECEMBER 23, 2020

Role: VP of Customer Success Location: Jersey City, NJ, US Organization: Infobip As a VP of Customer Success, you will increase renewal rates and reduce churn. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Customer Success 10

Customer Success eCommerce Stakeholders Business Growth 10

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

OCTOBER 29, 2020

Role: Director, Customer Success Location: Salt Lake City, UT, US Organization: OpenText In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive new business growth through greater advocacy and reference-ability.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

JUNE 1, 2022

Lead, grow, and energize the Customer Success team. Motivate Customer Success Managers to drive engagement and exceed performance goals for each quarter. Define operational metrics for the Customer Success organization. Solve customer issues, handle customer escalations, find solutions, remove roadblocks.

Customer Success 3

Customer Success Onboarding Stakeholders Customer Experience 3

SmartKarrot

JUNE 7, 2022

Role: Senior Director of Customer Success Location: Remote, Atlanta, GA, US Organization: LeaseQuery As a Senior Director of Customer Success, you will lead a world-class Customer Success team of 3 tiers of engagement. Evangelize and drive the long-term strategy for the customer success team.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

MARCH 16, 2022

Role: Senior Director, Customer Success Location: Remote, California, United States Organization: Acre As a Senior Director of Customer Success, you will direct and support a team to manage a portfolio of clients, actively working to ensure they are generating the maximum value from the Higg tools and services.

Customer Success 3

Customer Success Onboarding Negotiation Client Relationships 3

SmartKarrot

MARCH 4, 2022

Role: VP, Customer Success Location: Reno, NV, US Organization: Clear Capital As a VP of Customer Success, you will drive customer success outcomes by influencing lifetime value product adoption, customer satisfaction, and overall health scores. Define & Optimize the customer lifecycle.

Customer Success 3

Customer Success Value Proposition Client Relationships Stakeholders 3

SmartKarrot

JANUARY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: CompareNetworks, Inc. As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

SmartKarrot

MARCH 4, 2021

This is where companies need another C-level executive to facilitate business growth via products. The compelling need to empower customers more than ever has led to organisations build and respond with specialists. to deliver winning customer outcomes at scale with intelligent customer success software.”

Decision-making 16

Decision-making Facilitation Customer Success Business Growth 16

SmartKarrot

OCTOBER 10, 2022

In a study, McKinsey revealed that less than one-third of organizational transformations actually succeed in improving the company’s overall performance and growth. Only 16% of business executives feel that business transformation will give results. Every message or campaign must be focused on the customer. Integration.

Emotional Intelligence 10

Emotional Intelligence Customer Success Business Growth Customer Experience 10

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

SEPTEMBER 28, 2023

It involves understating the customer, the personas, their needs and usage, behaviours, and much more even before the account manager or customer success manager or a sales manager need to reach out to customers. Understand the Importance of Customer Renewals Customer renewals are vital for sustained business growth.

Decision-making 10

Decision-making Customer Success Onboarding Advertising 10

SmartKarrot

SEPTEMBER 30, 2021

Role: Customer Success Director Location: Columbus, OH, US Organization: PeopleConnect Staffing As a Customer Success Director, you will handle all pre-sales engineering, sales, and demonstrations of products to prospective clients with the insurance industry.

Customer Success 3

Customer Success Insurance Account Planning Stakeholders 3

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Offer Tailored Solutions Rather than generic upsell or cross-sell pitches, focus on customized solutions tailored to your client’s unique needs.

Client Relationships 10

Client Relationships Brainstorming Stakeholders Customer Success 10

SmartKarrot

APRIL 4, 2022

Customer-centric DNA means the person needs to have the qualities or features that fundamentally keep the customer at the center of every action. A customer-centric DNA is when the focus of your company is customer success. Top brands like Ikea, Amazon, and Google take customer success seriously.

B2B 10

B2B Customer Experience Customer Success Decision-making 10

SmartKarrot

APRIL 24, 2023

Quality in SaaS (Software as a Service) refers to the ability of a SaaS solution to meet or exceed customer expectations, perform optimally, and provide a secure and reliable user experience. However, like any other technology, SaaS solutions are not immune to quality issues that can negatively impact user experience and business outcomes.

Software 16

Software Software Customer Success Meetings 16

SmartKarrot

JUNE 11, 2023

The goal of organized project management is to execute the project in the most efficient way through the right use of resources, delegation, communication, and prioritization. Role management: Project management tools also serve the need to define clear roles and responsibilities of all the stakeholders involved. What is Jira?

Software 10

Software Software Artificial Intelligence Customer Success 10

SmartKarrot

MARCH 3, 2022

In today’s age of big data, no business can dream of being successful without being data-driven. For any business to be successful it has become imperative to be data-driven. These data come from customers, clients, internal processes, and other stakeholders. Making Data Communication Effective.

Government 10

Government Decision-making Stakeholders Business Growth 10

SmartKarrot

MARCH 10, 2021

They manage all involved in releasing a full product with the right customer fit, right product strategy that solves customer problems. Communication Skills. A product owner must have effective communication skills. They need to maintain a seamless, transparent communication with various stakeholders across the company.

Interpersonal Skills 10

Interpersonal Skills Management Meetings Communication 10

SmartKarrot

JUNE 25, 2021

The framework allows companies to strike the right price point for stakeholders. Customer Development Process. The Customer Development model is not a replacement for the Product Development model, but rather a companion to it. There are four stages in the customer development process-. Steve Blank.

Finance 10

Finance Marketing Stakeholders Leadership 10

Hubspot Sales

JANUARY 11, 2021

The good news is that B2B sales tools exist to simplify these processes by 1) streamlining and automating sales tasks , 2) making collaboration simple, and 3) ensuring reps have the appropriate resources to communicate with and convert prospects. the natural result of business growth). 16 B2B Sales Tools. Sales Hub Enterprise.

B2B 118

B2B Sales CRM Banking 118