Hubspot Sales

DECEMBER 12, 2019

They possess knowledge so valuable that someone else — an individual, department, or entire organization — is willing to pay for it. Not all management consultants are the same — some follow a generalist approach and assess each organization as a whole, and some specialize in more specific departments or fields, such as the four below.

Healthcare 112

Healthcare Supply Chain Software Software 112

Zendesk

APRIL 1, 2022

Client onboarding time, total resolution time, and wrap-up time are a few other metrics CS Ops typically monitors for support and success teams. CS Ops will often organize metrics into reporting dashboards for corporate stakeholders. Say onboarding times suddenly rise. Addressing employment gaps.

Customer Success 97

Customer Success Logistics Onboarding CRM 97

PandaDoc

MAY 28, 2024

Customer knowledge even transfers to other areas, such as improving client onboarding. Top benefits of consultative selling Adopting a consultative sales approach positions organizations as trusted advisors, fostering continued growth. This could be market data and case studies. Here are some of the benefits.

Sales 52

Sales e-Learning Healthcare Software 52

SmartKarrot

MAY 22, 2023

Role: Customer Success Assistant Location: London, Ontario, Canada (Remote) Organization: Lumos Stratgy As a Customer Success Assistant, you’ll serve as our customers’ main point of contact, responding quickly and kindly to emails, chats, and phone conversations. Cultivate enduring connections with BioSpace customers.

Customer Success 19

Customer Success Client Onboarding Onboarding Organization 19

SmartKarrot

APRIL 3, 2023

Role: Customer Success Manager Location: Berlin, Germany (Hybrid) Organization: Ultimate As a Customer Success Manager you’ll assist 15-20 mid-market customers as their main point of contact during the installation and growth phases of their automation journey. Make note of market movements and potential industry ramifications.

Customer Success 19

Customer Success Client Onboarding Retail Onboarding 19

SmartKarrot

MAY 18, 2023

Role: Customer Success Manager Location: Berlin, Germany (Remote) Organization: Canonical As a Customer Success Manager, you’ll familiarise new Canonical customers to our products and customer support procedures. Work together with sales and support to create and deliver engagement plans that achieve the goals of the client.

Customer Success 19

Customer Success Client Onboarding Onboarding Digitalization 19

Liston Witherill

OCTOBER 30, 2020

It can be tempting to go to a new market or a new problem, but start with something familiar and go deep on that. I like to focus on a type of client and then deliver more solutions to them because it makes selling and marketing a lot easier and more efficient. You’ll also have the ability to market effectively.

Value Proposition 52

Value Proposition Onboarding Client Onboarding Decision-making 52

SmartKarrot

JANUARY 10, 2023

Role: Customer Success Lead Location: Remote, Canada Organization: Testimonial Hero As a Customer Success Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Apply here: [link]. Embody company culture and maintain high team engagement.

Customer Success 19

Customer Success Supply Chain Co-Creation Stakeholders 19

SmartKarrot

DECEMBER 1, 2022

Role: Customer Success Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. Attend client meetings as needed. Apply here: [link].

Customer Success 19

Customer Success Client Onboarding Onboarding Key Account Management 19

SmartKarrot

OCTOBER 19, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Tread As a Head of Customer Success, you will be leading a team of Customer Success individuals. Building a Customer Success organization that supports customers from onboarding through renewal. Setting Customer Success strategy and defining OKRs.

Customer Success 19

Customer Success Onboarding Client Onboarding Banking 19

SmartKarrot

OCTOBER 18, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Nurture key relationships internally – product team, BD team, COO, CTO, etc.

Customer Success 19

Customer Success Facilitation Client Onboarding Onboarding 19

SmartKarrot

APRIL 3, 2023

Role: Customer Success Manager Location: Berlin, Germany (Hybrid) Organization: Ultimate As a Customer Success Manager you’ll assist 15-20 mid-market customers as their main point of contact during the installation and growth phases of their automation journey. Make note of market movements and potential industry ramifications.

Customer Success 15

Customer Success Client Onboarding Retail Onboarding 15

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

JUNE 11, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years. Provide and interpret marketing performance reviews for clients.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Customer Success 10

Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

MAY 24, 2021

Defining and optimizing the client onboarding lifecycle based on client segmentation. Influencing future lifetime value through higher product adoption, client satisfaction, and overall health scores. Addressing escalated client issues with speed and urgency, orchestrating resources across the company as appropriate.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

APRIL 20, 2021

Drive value through customer retention, low levels of churn, and take a proactive approach to scaling the Customer Success and Implementation organization. Set the strategic plan for the Customer Success and Implementation organization and guide process improvements, reporting, and KPIs; monitor and report upon progress and performance.

Customer Success 10

Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption.

Customer Success 10

Customer Success Finance Investors Client Onboarding 10

SmartKarrot

OCTOBER 30, 2020

Role: VP, Customer Success Location: New York City, NY, US Organization: Urbint As a VP of Customer Success, you will drive strategy and alignment of customer success and transformational impacts through the adoption of innovative offers combined with market-leading cloud solutions that accelerate business value for the customers.

Customer Success 10

Customer Success Cybersecurity Value Proposition Client Onboarding 10

PandaDoc

MAY 8, 2023

On top of that, most of these platforms are equipped with analytics and tracking tools that allow organizations to gain valuable insights into customer behavior and use that information to streamline future support operations or better client onboarding. Zendesk What is it: An all-in-one customer service and support platform.

Software 52

Software Software Communication Publishing 52

SmartKarrot

FEBRUARY 2, 2021

Apply here: [link] Role: Director Customer Experience Location: Charlotte, NC, United States Organization: Pillar4 Media As a Director of Customer Experience, you will lead a Customer Experience team owning multiple properties and verticals to drive growth through UX testing and best practices. Apply here: [link].

Customer Success 8

Customer Success Client Onboarding Customer Experience Onboarding 8

SmartKarrot

OCTOBER 6, 2023

Knowing the clients better and then adding value through marketing research and query resolution is how a client partner can elevate any customer’s experience. A client partner’s playbook can help streamline and guide them through different scenarios of their job roles. What is the role of a client partner?

Communication 10

Communication Insurance Onboarding Decision-making 10

SmartKarrot

OCTOBER 1, 2022

Role: VP of Customer Success Location: Remote, Boston, MA, US Organization: Eleanor Health As a VP of Customer Success, you will lead, mentor and motivate a team of customer success professionals. Sustain ongoing, detail-oriented relationship management with client decision makers including C-suite executives.

Customer Success 3

Customer Success Logistics Client Onboarding Onboarding 3

SmartKarrot

JULY 25, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Nearpod As a Director of Customer Success, you will successfully lead, manage, and mentor School Team Managers who lead Customer Success Managers. Collaborate cross-functionally, internally with all departments, especially Sales and Marketing.

Customer Success 3

Customer Success Client Onboarding Onboarding Acquisition 3

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes. Plan onboarding sessions and project rollouts. Apply here: [link].

Customer Success 3

Customer Success Client Onboarding Onboarding Government 3

SmartKarrot

JUNE 23, 2022

Role: VP, Customer Success Location: New York, NY, US (On-site) Organization: Dandy As a VP of Customer Success, you will manage a team of Customer Pods with CSMs tasked to drive material growth in a book of business of 200-300 dental practices. Define operational metrics for the Customer Success organization.

Customer Success 3

Customer Success Client Onboarding Onboarding Finance 3

SmartKarrot

DECEMBER 20, 2021

Role: Director, Client Success – Remote Location: Remote, United States Organization: Press Ganey As a Director, Client Success, you will implement and execute on Client Success strategy, ensuring efficient and effective processes, programs, and work efforts. front line contributors through executives).

Customer Success 3

Customer Success Client Onboarding Onboarding Government 3

SmartKarrot

FEBRUARY 28, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Bidgely As a Director of Customer Success, you will be acquiring a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future. Identifying and managing risk areas in a proactive manner.

Customer Success 3

Customer Success Client Onboarding Stakeholders Onboarding 3

SmartKarrot

AUGUST 5, 2021

Role: Enterprise, Customer Success Director Location: Santa Barbara, CA, US Organization: Impact As an Enterprise Customer Success Director, you will be delivering world-class support to the top clients. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities.

Customer Success 12

Customer Success Client Onboarding Onboarding Decision-making 12