Arpedio

MARCH 6, 2024

Rather than solely focusing on sales transactions, account management emphasizes building trust, understanding client needs, and delivering tailored solutions to drive long-term growth. They facilitate deeper connections with clients, leading to increased loyalty, repeat business, and referrals.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Arpedio

DECEMBER 19, 2023

Account managers are responsible for understanding the client’s needs, ensuring their satisfaction, and identifying opportunities for upselling or cross-selling. They act as the bridge between the client and the company, facilitating communication and problem-solving. Ready streamline your account planning?

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

OCTOBER 17, 2023

These teams not only safeguard and nurture vital client relationships but also drive revenue and stability. Role-specific assessments: Use role-specific assessments or case studies to evaluate a candidate’s ability to manage accounts, make strategic decisions, and communicate effectively.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Arpedio

JANUARY 4, 2024

As businesses vie for market dominance, an articulate account strategy empowers organizations to deepen customer relationships and scale their operations effectively. Sales representatives can leverage this information to tailor their approach, adjust their communication methods, and ultimately, close more deals effectively.

B2B 52

B2B Sales Decision-making CRM 52

Red Star Kim

APRIL 12, 2023

Just before Easter I spent a day facilitating the popular PM Forum training workshop “The Proactive M&BD Executive”. I’ve found some fee-earners don’t contribute to the smaller projects which subsequently slows the larger project down There are focused workshops on achieving buy-in and stakeholder management.

Media 130

Media Marketing B2C Stakeholders 130

DemandFarm

MAY 22, 2023

Key Account Managers can, in turn, provide insights on maintaining long-term client relationships, personalizing solutions, and handling complex client issues. Digital platforms such as project management tools and communication apps help Sales Managers streamline coordination between sales teams and other departments.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

Red Star Kim

NOVEMBER 18, 2022

It was fascinating to hear a procurement expert talking so passionately about the need for strong relationships. He also commented “I want advisers to be my fixers and to blow the socks off my internal stakeholders”. Summing up, Alan said there was intrinsic value in the building relationships and collaboration was important.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

SmartKarrot

FEBRUARY 17, 2022

Engage directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met. Manage the end-to-end software implementations with clients, post-sales. Work alongside Sales and Product to facilitate discovery calls with strategic partners and clients. Apply here: [link].

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Present new opportunities and solutions based on customer needs.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

SmartKarrot

NOVEMBER 30, 2023

Pragya stressed the importance of maintaining communication with stakeholders, ensuring that both the decision-makers and end-users understand the product’s purpose and value. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management Stakeholders Value Proposition Onboarding 10

Showpad

OCTOBER 31, 2019

However, all the legwork that must be completed to facilitate that productivity and effectiveness is a challenge that Sales organizations struggle with. . Every minute spent trawling the inbox for one piece of collateral or a prospect pool of a thousand names deep is valuable time spent not selling or furthering a client relationship.

Sales 53

Sales Client Relationships Procurement Decision-making 53

Insightly

SEPTEMBER 27, 2023

This concept has gained substantial relevance in recent years as companies recognize that nurturing and maintaining strong client relationships is paramount for sustainable growth. A well-executed customer relationship management (CRM) system can offer advantages.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

This concept has gained substantial relevance in recent years as companies recognize that nurturing and maintaining strong client relationships is paramount for sustainable growth. A well-executed customer relationship management (CRM) system can offer advantages.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

NOVEMBER 10, 2021

Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems. Build a client relationship and act as a trusted advisor to the client.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

PandaDoc

APRIL 24, 2023

These will offer different functionalities, with choices including communications, content management, prospecting and sales management tools, CRM (customer relationship management) systems, and coaching tools, to name just a few. Consider the stakeholders who should be included, together with their roles.

Sales 52

Sales e-Learning Onboarding Software 52

SmartKarrot

OCTOBER 25, 2023

When KAMs can confidently communicate and execute a response strategy during trying times, it resonates with clients, showcasing the organization’s commitment to their well-being and the sanctity of the partnership. Your crisis playbook is akin to a seasoned co-pilot, providing guidance during turbulent times.

Key Account Management 10

Key Account Management Account Management Management Construction 10

SmartKarrot

MAY 18, 2022

Become an expert on PX platform, to optimize lead campaigns, and transfer this knowledge to the clients. Build and maintain client relationships at all levels through frequent meetings, trade shows, and continuous communication. Develop and maintain long-term relationships with stakeholders in your account portfolio.

Customer Success 19

Customer Success Customer Life Cycle Account Planning Client Relationships 19

Account Management Skills

JANUARY 25, 2022

Don’t forget to go back to Episode 9 , where Jessica and Iris talked about how to approach and develop relationships with procurement. And if you want to expand your current client relationships and you’re working in agency client service, my Account Accelerator programme is designed specifically for you.

Procurement 52

Procurement Suppliers Stakeholders Decision-making 52

SmartKarrot

SEPTEMBER 6, 2021

Develop company-wide customer success motion integrating processes, content, and data to/from stakeholder organizations (e,g., Facilitate workshops to help the users understand the product and the advantages. Set up and configure learning portals for your clients. Marketing, Sales, Product/Engineering, etc).

Customer Success 19

Customer Success e-Learning Client Relationships Facilitation 19

Arpedio

MARCH 5, 2024

Definition of Account Management Solutions Account management solutions refer to tools, software, and strategies designed to facilitate the management of client accounts, relationships, and interactions. Furthermore, effective account management is crucial for driving growth and profitability.

Account Management 52

Account Management Management Client Relationships Facilitation 52

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

MARCH 8, 2021

Provide technical guidance, review implementation progress, resolve technical issues and drive all stakeholders towards launch. Understand customer outcomes by communicating with customers, analyzing health metrics and gathering other feedback. Provide technical and product support to a variety of client personas.

Customer Success 10

Customer Success Customer Experience Onboarding Client Relationships 10

SmartKarrot

NOVEMBER 11, 2020

Work collaboratively with the CIO organization on technology solutions to support frontline tools that facilitate transactions with customers, as well as customer-facing applications that support self-service. Build successful client relations and handle day to day operations.

Customer Success 10

Customer Success Onboarding Key Account Management Government 10

Insightly

SEPTEMBER 19, 2023

Many of the most successful e-commerce businesses go to great lengths to maintain strong relationships with their customers both during and after the sales process — that’s where a comprehensive e-commerce CRM strategy comes into play. CRM enables these firms to manage and nurture these relationships effectively.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Insightly

SEPTEMBER 19, 2023

Many of the most successful e-commerce businesses go to great lengths to maintain strong relationships with their customers both during and after the sales process — that’s where a comprehensive e-commerce CRM strategy comes into play. CRM enables these firms to manage and nurture these relationships effectively.

CRM 52

CRM Insurance Healthcare Manufacturing 52

SmartKarrot

JANUARY 18, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues. Establish and maintain proactive communication with key customers and stakeholders.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

DemandFarm

APRIL 26, 2023

Key account managers work with a range of individuals within a client organization, from end-users to decision-makers to CEOs. Building strong relationships and improving customer loyalty are important for long-term success. The role of a Key Account Manager is critical to the success of a company’s most important clients.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

PandaDoc

MAY 24, 2023

One of the reasons for this is that proper implementation of sales enablement as a continuous improvement process or even philosophy requires a bit of a cultural shift by sales leadership and other stakeholders. Next, what are the key personal qualities that make a good sales enablement manager?

Management 52

Management Sales Software Software 52

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. She is also the founder and former CEO of the Customer Success Network, the first community for customer success managers in the EMEA region. Annette Franz. Kellie Capote. Rachel Provan.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Showpad

JANUARY 26, 2020

With the right Sales enablement tools , Sales managers and other stakeholders can solve those top-line concerns by giving Marketing and Sales a single, digital environment for accessing, updating, and sharing content. A Sales enablement solution prevents oversight into where the gaps may exist in your content library.

Onboarding 64

Onboarding Sales Acquisition Software 64

Insightly

DECEMBER 23, 2021

A Customer Relationship Management (CRM) system is the nerve center of all your customer-facing operations. CRM systems facilitate frictionless transitions from leads to prospects to customers by mapping customer relationships. How do you manage ongoing customer/client relationships? Hop on trials and demos.

CRM 90

CRM Software Software Facilitation 90

Red Star Kim

SEPTEMBER 6, 2022

I haven’t reviewed a book on the topic of internal communication and yet it’s a vital element of marketing, branding, organisational culture, change management and leadership. This contemporary book (published in 2021) is just 200 pages and is subtitled “Streamline your corporate communication to drive efficiency and engagement”.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Account Management Skills

MARCH 20, 2023

We talk about: – how the roles and the skill sets are different – how they work together on projects and retainers – how they manage the client relationship – what friction points can occur and how they overcome them – their advice for agencies thinking of moving to an AM/PM model.

Digitalization 52

Digitalization Account Management Decision-making Management 52