Red Star Kim

OCTOBER 16, 2023

Some were focused on specific sectors such as agriculture, sports and not-for-profit and others had a more international focus (particularly the Caribbean and Middle East). Analyse the bright spots and collect best practice where engagement is high and relationships are productive.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

FEBRUARY 28, 2023

Recruitment Many delegates reported that a core challenge for their private client team was recruitment. Having confident leadership with a strong vision, backed up with a robust business plan and strategy and evidence of progress was attractive to potential recruits. Both to maintain service levels and underpin growth strategies.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Red Star Kim

APRIL 17, 2023

There were also variations on factors such as financial (it’s easy to measure revenue and profit) and others such as market positioning, longevity, reliability/security and prestige. There was also discussion about the use of grading criteria for individual attributes such as seniority, influence, sponsorship and loyalty.

Management 130

Management Manufacturing Client Relationships Facilitation 130

Account Management Skills

MAY 20, 2024

The reality for agencies The account management role represents an untapped opportunity for an agency to grow profitably through existing account growth and expansion.

Account Growth 52

Account Growth Account Management Client Relationships Profitability 52

Upland

JANUARY 29, 2024

This key component of account planning involves analyzing current client relationships to uncover areas where additional products or services could be beneficial. Your sales teams can expand your offerings within known accounts, leveraging established trust and empathy with clients.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Jermaine Edwards

DECEMBER 6, 2023

The more I study trust and the impact and power it has in healthy, profitable and accelerated relationships. In the context of your client relationships demonstrating honesty shows integrity, commitment and care for the other persons benefit when done with the right intent. What is trust?

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Account Management Skills

NOVEMBER 21, 2022

Given the current unstable economic climate, client retention for agencies is a real top priority right now. So, one element of it is leadership of the account management and project management function. And then finally, it’s client profitability. Beth 09:22. So they’re the main things that I look after.

Digitalization 104

Digitalization Account Management Marketing Leadership 104

Red Star Kim

NOVEMBER 18, 2022

She explained her firm’s core purpose was to build trusting relationships and vision of being independent, sustainably profitability and global. Meanwhile, elsewhere in the centre a team from Man Bites Dog and Baker McKenzie led a masterclass on thought leadership as the smart growth strategy. Be agile and responsive.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

Account Management Skills

JANUARY 29, 2024

The account manager’s job is to keep and grow client relationships. Pricing by the hour isn’t very profitable (according to Campaign , advertising agency average profit margins went from 30% in the 1960s to 9% in 2018).

Account Management 40

Account Management Profitability Account Growth Procurement 40

Deep Insight

NOVEMBER 14, 2019

It’s a story about Leadership , first and foremost. LEADERSHIP. Back in 2008, BT Ireland knew that it had poor or deteriorating relationships with some corporate and government customers but didn’t have an accurate assessment of the quality of these relationships. This is the BT Ireland story.

Telecommunications 52

Telecommunications Leadership Government B2B 52

Red Star Kim

SEPTEMBER 5, 2023

And skills workshops on: Assertiveness, Commerciality, Creativity, Coaching, Consulting, Engagement and buy-in, Selling, Thought Leadership and Writing. People need time to pay attention to what’s going on inside their heads (reflection) as well as outside.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Account Manager Tips

APRIL 26, 2021

The truth about key account management I love key account management because you're in charge of client relationships, and you have the authority and autonomy to manage them how you like. Your first 90 days in a new job as an account manager are the most challenging. Be realistic with what you ask for too.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

Red Star Kim

JUNE 16, 2022

Alongside generating new business directly from clients and developing existing client relationships, referrer management was seen as vital to generate revenue and profit – particularly for those reliant on commercial transactions in B2B and consumer clients in B2C.

Management 130

Management Key Account Management Digitalization Communication 130

Hubspot Sales

APRIL 25, 2023

Operations Improvement This involves uncovering insights and making recommendations to improve operational efficiency and increase profitability. They usually have a final say about what to present to the client and what solutions are going to be offered,” says Hisham. They may review analysis and provide input on high-level projects.

Healthcare 92

Healthcare Insurance Shareholders Interpersonal Skills 92

SmartKarrot

NOVEMBER 16, 2022

You’ll build a long-term trust-based relationship, ensuring to develop and execute a strategic account plan that is aligned with the value of the client and company. Have a Growth Focus – setting a vision and associate plan for the development of a strong, growing, and profitable customer account. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

Red Star Kim

MARCH 16, 2023

For example, some partnerships have a single profit pool and partners are rewarded on a lock-step basis (broadly this means that their rewards are linked to their length of time as a partner). This would engender a “one firm” approach where clients are considered owned by the firm.

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

SmartKarrot

AUGUST 29, 2022

Apply here: [link] Role: Strategic Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Marketplacer As a Strategic Customer Success Manager, you will own the client relationship after a handoff from the Business Development team.

Customer Success 19

Customer Success Procurement Onboarding Government 19

SmartKarrot

OCTOBER 12, 2022

Ensure the team understands and presents the product roadmap to Clients, articulating how those investments translate to business value. Step into client escalations as needed and work towards a timely resolution. Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

ClearPoint Strategy

JULY 29, 2021

Or from an HR perspective, Goldman Sachs could set objectives based on retention and client relationships, and E*TRADE on technical skills and product development. Grow earnings per share : This objective implies your organization is trying to increase its earnings or profits. Maintain profitability. Manage costs.

Innovation 98

Innovation e-Learning Healthcare Government 98

DemandFarm

APRIL 26, 2023

A Key Account Manager is responsible for managing a company’s most important clients or accounts. Their primary goal is to ensure that their clients are profitable and satisfied enough to remain loyal to the company. What does a Key Account Manager do?

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

Zendesk

APRIL 14, 2022

CRM managers (or client relationship managers) create systems and strategies that enhance the relationship between a company and its customers. Additional pay may include bonuses, commissions, tips, and profit sharing. Previous experience in leadership and team-building. CRM manager meaning. is $111,635.

CRM 52

CRM Management Software Software 52

Account Management Skills

JUNE 5, 2023

Da Costa Coaching helps agency owners build their business in a profitable, sustainable and enjoyable way. Rob started his PR agency in the early nineties and after eleven years he had built it up to 25 people, at which point he sold it and started Da Costa Coaching in 2007. Big warm welcome, Rob. Rob Da Costa Thank you.

Management 52

Management Account Management Suppliers Onboarding 52

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Serves as the primary point of contact and builds long-term relationships with customers.

Customer Success 10

Customer Success Account Management Leadership Client Relationships 10

Hubspot Sales

NOVEMBER 27, 2023

This pressure can be stifling and hinder their ability to build authentic client relationships. Successful women in sales have shown that empathy, active listening, relationship-building, and collaboration are not weaknesses but powerful tools that can lead to stronger client relationships and increased sales.

Sales 105

Sales Negotiation Leadership Client Relationships 105

Account Management Skills

MARCH 20, 2023

We talk about: – how the roles and the skill sets are different – how they work together on projects and retainers – how they manage the client relationship – what friction points can occur and how they overcome them – their advice for agencies thinking of moving to an AM/PM model. Just quick question.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

JUNE 7, 2021

Apply here: [link] Role: Head of Customer Success Location: Cheshire, CT, US Organization: YourPrime As a Head of Customer Success, you will be responsible for the management of the Client Management team, primarily tasked with contract renewals on a £50+ million contract book, and organic growth activity.

Customer Success 10

Customer Success Partnership Management Onboarding Client Relationships 10

Account Management Skills

FEBRUARY 20, 2023

So, obviously, as part of that being very proactive with the client management, the client relationships, you are at the cutting edge you mentioned earlier on about leveraging your understanding of what’s going on with other clients, bringing other clients that insight.

Stakeholders 52

Stakeholders B2B Decision-making Marketing 52

Account Management Skills

NOVEMBER 7, 2022

For example, are they running events to attract clients? Are they putting out thought leadership pieces in the agency press that you could perhaps suggest your agency does. You can also look at the client’s business name on the Companies House website. Is that something you could be doing?

Account Management 52

Account Management Management Suppliers Meetings 52

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. Currently, he is a KAM consultant and director of KAMGuru where he works with organizations to improve their client relationships.

Account Management 11

Account Management Key Account Management Management B2B 11

SmartKarrot

NOVEMBER 2, 2022

The post-sales activities focus on nurturing client relationships. Businesses achieve these objectives by finding out their clients’ goals and providing all the necessary support to them for achieving their goals satisfactorily. A high operational cost automatically eats up a company’s profitability and growth prospects.

Account Management 10

Account Management Management Key Account Management Stakeholders 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management. Donna Weber. Emilia D’Anzica. Melinda Gonzalez.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

AUGUST 17, 2022

Both are leadership positions, and these professionals are held high in the SaaS arena. A Customer Engagement Manager (CEM), on the other hand, is responsible for ensuring a better client relationship. They are responsible for managing the relationship with customers from a strategic perspective.

Customer Success 10

Customer Success Management Client Relationships Onboarding 10

Account Management Skills

APRIL 26, 2023

They share: why they did this in the first place how it was working before how it’s working now who manages the client relationship and what does each role do If you’re interested in finding out about account management training, I’ve just updated my website with all my courses and prices. It is tricky.

Account Management 40

Account Management Decision-making Stakeholders Management 40

SmartKarrot

OCTOBER 28, 2022

The strategic account manager’s responsibility is to pinpoint the major clients who, in comparison to other regular accounts, produce the most income and profitability. To increase the revenue from their most valued client relationships, the top sales leaders design formal, quantifiable, and repeatable processes.

Account Management 10

Account Management Management Key Account Management Decision-making 10

Account Management Skills

MARCH 9, 2021

So what advice would you give to an account manager that might feel a little bit threatened by the fact that well, I’ve always owned the client relationship. And what could you do better next time, because the main key is you want to make a margin to make a profit, to be able to go on some nice holidays.

Digitalization 40

Digitalization Management Account Management Communication 40

Account Management Skills

JANUARY 9, 2023

So you started off and you were managing the client relationship development? It was really organic, we started as an agile agency and, you know, we went out as tiny, tiny agency with insanely creative leadership and ideas. So yes, I think kudos to everybody who does it on their own. Jenny 06:02. And then how far into that?

Account Management 52

Account Management Insurance Digitalization Decision-making 52