article thumbnail

The 13 Best Live Chat Software Tools of 2019

Hubspot Sales

And whether we're instant messaging a co-worker or chatting with customer support on our favorite website, we often get a response almost instantly. Live chat software allows salespeople to interact with website visitors as they're exploring content or researching products. Could your company benefit from live chat software?

Software 139
article thumbnail

How FAQ Software Can Help Your Small Business

Help Scout

Part of creating a great customer experience is empowering people to help themselves, and one of the best tools to help you enable self-service is frequently asked questions (FAQ) software. What is FAQ software? Those articles can then be sorted into categories for easy navigation or searched for, depending on the software.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to Identify Key Accounts: A Quick Guide to Getting it Right

Account Manager Tips

You're sitting on a goldmine of existing customers that: can deliver an above-average revenue growth; want to invest in your partnership; will co-create value in ways that neither of you could do alone. Like Portrait Software, a small client of mine acquired by Pitney Bowes, a global technology company. Oh say, can you see?

article thumbnail

Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy

Zendesk

Pete Kazanjy, co-founder of Atrium, shares his tips on how to build a successful business and discusses how he formed a 35,000-member sales community by creating top-tier content. We had 10 SDRs [sales development representatives], and our opportunity creation was dramatically lower than when we had three SDRs.”

article thumbnail

Zapier co-founder Mike Knoop: Follow the breadcrumbs from superfans

Zendesk

Mike Knoop once maintained that software integrations, the bedrock of his startup, aren’t that exciting. Knoop, co-founder of Zapier, joined the Sit Down Startup podcast to talk about how startup life has changed since the company was founded in 2011, and funded as part of the Y Combinator accelerator program in 2012.

article thumbnail

KPI Management: Open Innovation KPIs

Flevy

Co-Creation Project Success Rate Definition : Measures the percentage of open innovation projects developed in partnership with external entities that achieve their defined success criteria. Here are the top 10 KPIs vital for assessing the effectiveness and impact of Open Innovation.

article thumbnail

Flow Metrics for the Win — Planview Named a Leader in Forrester Wave™ on Value Stream Management

Planview

Category creation can be a long, winding, and rewarding road. Then I put two-and-two together and noticed that Carey was the daughter of Scrum co-creator Ken Schwaber and excitedly took the call. We held a mutual view on how collaboration and tooling are needed to span the end-to-end software lifecycle. Fast forward to 2016.