article thumbnail

KPI Library Resource: KPIs and Digital Transformation

Flevy

Having a centralized library of KPIs saves users significant time and effort in researching and developing metrics, allowing them to focus more on analysis, implementation of strategies, and other more value-added activities. * * * * Digital Transformation has ceased to be a mere option and has become a necessity.

article thumbnail

How to lead a digital transformation

Zendesk

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Customer Journey Mapping

Flevy

and what kind of communication resonates with them. Case Study Examples Retail Industry A large retailer utilized Customer Journey Mapping to redesign their online shopping experience. Case Study Examples Retail Industry A large retailer utilized Customer Journey Mapping to redesign their online shopping experience.

article thumbnail

How to prioritize your CX budget

Zendesk

Retail & Ecommerce. Retail and ecommerce were early adopters of new technology in the face of the pandemic, with brands in China pivoting online in the earliest phases of the lockdown. This set a huge precedent for retailers globally, many asking themselves for the first time how to make the most of their digital presence.

article thumbnail

4 Agile Change Management Tools

MDI Training

Many of them are actively trying to shape the digital transformation. His core competence is leadership in the digital transformation. Agile transformation does not mean that every business unit should be maximally agile. Retailers need webshops and good distribution, but then they need their branches again.

article thumbnail

What Is Digital Consulting, and How Do You Start?

Hubspot Sales

Navigating the ever-changing digital landscape is a challenge — especially if you have a business of your own and are struggling to market yourself and make sales. But you don't have to tackle the trials and tribulations of digital transformation alone. So what do digital consultants study to start on this career path?

article thumbnail

What type of B2B sales will still exist in 50 years?

QYMATIX

The communication tools that became so self-evident in sales today did not exist 50 years ago: smartphone (circa 1994), email (crazy eighties), and the internet. To communicate with their customers, salespeople had to rely on the phone and the post office. Fifty years on, digital sales will be highly profitable.