SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the health of your client relationships in all respects: product utilization, campaign success, contract renewal, and beyond.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

SmartKarrot

AUGUST 4, 2022

Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing. Apply here: [link] Role: Customer Success Manager Location: New York City Metropolitan Area, US (Hybrid) Organization: Regal.io Client support and issue resolution.

Customer Success 19

Customer Success Stakeholders Innovation Facilitation 19

SmartKarrot

NOVEMBER 14, 2022

Role: Director of Customer Success Location: Cambridge, MA, United States (On-site) Organization: Volta Labs, Inc. Establish both leading and lagging KPIs to enhance customer advocacy. Manage TAP in close collaboration with Product Development and Marketing, and report back to Senior Management and internal stakeholders.

Customer Success 19

Customer Success Facilitation Stakeholders Leadership 19

SmartKarrot

MAY 18, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Hire, develop and retain a team of high-performing Customer Success Managers.

Customer Success 19

Customer Success Customer Life Cycle Account Planning Client Relationships 19

SmartKarrot

NOVEMBER 22, 2021

Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. Perform analysis of real estate properties for customers utilizing the industry-leading technology. Apply here: [link].

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

Arpedio

OCTOBER 17, 2023

These software tools often come with integrated communication features, allowing businesses to streamline their interactions with customers. From email integration to automated follow-ups, these tools facilitate consistent and personalized communication.

Account Management 52

Account Management Software Software Management 52

SmartKarrot

MARCH 2, 2023

Role: Director of Customer Success Location: St Paul, MN, United States (On-site) Organization: BetterYou As a Director of Customer Success you’ll be in control of the entire customer success function, including the handoff of new clients to the sales team, account maintenance, and discussions about renewal and expansion.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

Hubspot Sales

DECEMBER 6, 2022

Participating in these communities is a great way to network with other organizations and stakeholders in your business ecosystem. For example, a CRM company might be asked in their sales process about products that integrate with their CRM. Exchange referrals with your ecosystem. They can provide valuable intel on accounts.

Onboarding 106

Onboarding Decision-making Organization CRM 106

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers.

Customer Success 10

Customer Success Stakeholders Onboarding Facilitation 10

SmartKarrot

FEBRUARY 23, 2021

Customer Success – drive customer engagement with our products by focusing on value delivered; understand key customer pain points and identify opportunities for our solutions to help customers; lead the team of Account Directors, who have specific account assignments. Build customer loyalty and advocacy.

Customer Success 10

Customer Success Stakeholders Decision-making Facilitation 10

SmartKarrot

MARCH 8, 2021

Overall experience across these interactions and channels, ‘the customer experience’, becomes one of Pinnacle’s competitive differentiators in the industry. Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer.

Customer Success 10

Customer Success Customer Experience Onboarding Client Relationships 10

SmartKarrot

NOVEMBER 11, 2020

Role: Vice President of Customer Success Location: Englewood, CO, US Organization: WOW! Internet, Cable & Phone As a Vice President of Customer Success, you will define and optimize the customer lifecycle, applying customer journey mapping, and identifying standardized interventions for each point in the journey.

Customer Success 10

Customer Success Onboarding Key Account Management Government 10

SmartKarrot

SEPTEMBER 6, 2021

Your company is passionate about customer success and the experience you offer, and rightly so. This is the gap between what your business intelligence tool offers and your customer success goals. Customers are smart and your business also needs to be smart. What is Customer Success (CS) Software?

Customer Success 10

Customer Success Software Software Decision-making 10

SmartKarrot

JUNE 28, 2023

Please read on to learn some of the CRM challenges faced by key account managers today. Enhancing Customer Retention This is perhaps one of the leading CRM challenges an account manager faces. If you’re looking to enhance customer retention, your business’ account management team must be strong. Learn to choose the best.

Key Account Management 10

Key Account Management Account Management CRM Management 10

PandaDoc

OCTOBER 13, 2022

With over 100,000 loyal corporate users globally, the CRM helps sales teams to excel at their work and convert more leads. Read this article to better understand the pros and cons that other CRMs have when compared to Pipedrive. Both mature SMBs and newly minted sales teams love Pipedrive for how newcomer-friendly the CRM is.

CRM 52

CRM Small Business Onboarding Value Proposition 52

SBI

JULY 1, 2020

Account managers are able to make intentional connections by using relationship mapping tools that map key stakeholders and their influence on the buying decisions at their organization. Incorporating a more strategic approach to revenue growth ideas is a critical area where most programs and technology solutions fall short.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

Arpedio

JUNE 15, 2023

From powerful CRM integrations to advanced analytics and automation tools, we’ll uncover the key components of account-based selling technologies that can transform your sales process. Sales Engagement Platforms : These platforms facilitate personalized and targeted communication with key decision-makers within target accounts.

Artificial Intelligence 52

Artificial Intelligence Prioritization Decision-making Advertising 52

SmartKarrot

OCTOBER 16, 2023

This approach combines the power of digital tools with strategic guidance to ensure smooth operations, optimize customer success , and drive sustained growth. They provide a comprehensive framework that outlines step-by-step actions to ensure quick recovery, seamless operations, and enhanced customer success in times of crisis.

Digitalization 10

Digitalization Supply Chain Cybersecurity Transportation 10

Revegy

JULY 17, 2018

While typical CRM tools help keep track of contacts (and their roles) within an account or opportunity, much more information is needed to successfully identify revenue potential in your key accounts or move through a deal. Related Relationship Map and Account Planning Resources.

Account Planning 40

Account Planning Suppliers Profitability Decision-making 40

SmartKarrot

NOVEMBER 14, 2022

Therefore, it is crucial for your customer success managers to rigorously try to help new accounts progress to new stages of the account on-boarding process. Furthermore, numerous different key decision-makers or stakeholders are involved in an onboarding process, your business’s Job-To-Be-Done framework must be tailored accordingly.

Onboarding 10

Onboarding Customer Success Stakeholders Decision-making 10

SBI

SEPTEMBER 18, 2018

Better customer engagement, utilizes machine learning technology to facilitate personalized interactions with customers and prospects. Sales and marketing alignment with CRM and marketing automation integrations to automatically link content usage to programs.

Digital Transformation 53

Digital Transformation Energy and Utilities Onboarding Retail 53

Showpad

JUNE 14, 2021

Revenue teams must work together; marketing, sales, services, customer success and even partners need to be aligned and properly enabled. The exchange of information and content, delivery of value-based presentations and ensuring all stakeholders are informed and up-to-speed throughout the deal cycle is crucial.

Meetings 59

Meetings B2C Stakeholders B2B 59

SmartKarrot

JUNE 5, 2020

Customer Success (CS) as a business function has seen enormous growth in the SaaS industry within the last decade. With an evolving need of mutually beneficial relationships with their customers, companies are investing more on building a customer success team. Product success is different from Customer Success.

Customer Success 10

Customer Success Software Software Stakeholders 10

Hubspot Sales

JULY 1, 2019

Instead of one salesperson targeting a single contact within a company, an entire team is dedicated to targeting multiple stakeholders at the prospective customer’s company. A successful account-based approach requires cross-department coordination. 3) How many customer stakeholders are involved in our average deal?

Stakeholders 84

Stakeholders Sales Finance Decision-making 84