SmartKarrot

FEBRUARY 20, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Muck Rack As a Director of Customer Success you’ll drive the greatest level of value, adoption, health, and retention for our current customers by leading the Customer Success team.

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Customer Success Communication Stakeholders Construction 19

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Build and lead a team of onboarding, customer training, and account management professionals.

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Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Establish and track KPIs and support company goals and initiatives.

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Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

FEBRUARY 22, 2022

Role: Sr Director of Customer Success Location: Remote, United States Organization: Bluewater Hayes Inc. As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience.

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Customer Success Retail Onboarding Customer Experience 19

SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President. Driving Member outcomes, product adoption, and Member experience.

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Customer Success Leadership Onboarding Communication 19

SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability. Provide executive oversight and client communication.

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Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite.

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Customer Success Insurance Onboarding Government 19

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

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Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

MAY 19, 2022

Apply here: [link] Role: Director of Customer Success Location: San Francisco, CA, US (Hybrid) Organization: Talentful As a Director of Customer Success, you will be responsible for all commercial goals within your portfolio. Demonstrate the value Talentful can provide across the scaling lifecycle from Series A-IPO.

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Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

DECEMBER 2, 2021

Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization. Build deep product and industry knowledge.

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Customer Success Onboarding Retail Facilitation 19

SmartKarrot

AUGUST 24, 2021

Role: VP Customer Success Location: Remote, United States Organization: SocialChorus As a VP of Customer Success, you will create a vision and strategic plan for leading Customer Success teams with delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention.

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Customer Success Stakeholders Account Strategy Business Growth 19

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

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Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

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Customer Success Onboarding Customer Life Cycle Customer Experience 22

Arpedio

MARCH 18, 2024

This strategic growth approach suggests that true success lies in meticulous planning, where initial seeds of market presence can grow into a veritable forest of opportunity. It insists on delivering value in a concentrated area or demographic, nurturing it to perfection, while laying the groundwork for an expanding customer base.

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Digitalization Construction Digital Transformation Supply Chain 52

SmartKarrot

JUNE 27, 2022

Therefore, businesses must understand and avoid various moral and ethical dilemmas that may potentially affect customer success and organizational productivity. Ethical Dilemma Examples In Business That Customer Success Teams Should Avoid: 1. Prioritizing Revenue Over Customer Experiences. contact-form-7].

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

Customer Success 10

Customer Success Customer Experience Stakeholders Negotiation 10

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

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Customer Success Customer Life Cycle Onboarding Performance Review 10

Planview

JUNE 23, 2022

If you can relate, you may be losing revenue, diminishing customer experiences, and putting more pressure on profits margins. Are you connected to customer success to ensure adoption and retention? No leverage to drive repeat sales, limited competitive differentiation, poor sales, marketing and service delivery execution.

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Digital Transformation Digitalization Decision-making Leadership 52

SmartKarrot

MAY 28, 2021

All businesses seek to deliver value to customers. The main point is to keep promises and empower customers to meet goals. Customer success is a long-term requirement that drives value across operations. Customer success strategies are now made compulsory for improving the customer relationships.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. customer-centric?support to optimize all phases of the customer journey. departments?to

Customer Success 10

Customer Success Facilitation Account Planning Customer Experience 10

SmartKarrot

JANUARY 21, 2021

Role: Senior Director, Customer Success Enablement Location: Salt Lake City, UT, US Organization: Workday As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution.

Customer Success 10

Customer Success Global Accounts Leadership Account Planning 10

SmartKarrot

JULY 1, 2021

Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs. Ensure ROI and value is understood by clients, proactively looking for risks and opportunities.

Customer Success 10

Customer Success Account Planning Customer Experience Stakeholders 10

Showpad

DECEMBER 31, 2019

Customer value management leverages the best of three dimensions: dynamic value management, real data from use cases and customer projects, and state-of-the-art technology. . The first dimension is dynamic value management. The focus for this exercise should be the desired customer experience you want to create. .

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Value Proposition Sales Customer Value Sales Management 119

SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Customer Success 10

Customer Success Supply Chain Onboarding Stakeholders 10

SmartKarrot

JUNE 1, 2020

Role: Director of Customer Success Location: Newyork, US Organization: Pixalate Pixalate is looking for someone who can lead their International Customer Success team in New York. Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value.

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Customer Success Onboarding Finance Customer Value 10

SmartKarrot

NOVEMBER 27, 2020

Role: Customer Success Director Location: Austin, TX, United States Organization: SpyCloud As a Customer Success Director, you will be responsible for maintaining solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Identify creative solutions for strategic accounts.

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Customer Success Value Proposition Account Planning Onboarding 10

SmartKarrot

DECEMBER 24, 2020

Director, Customer Success Location: New York, NY, US(or remote in the East Region) Organization: Box As a Sr. Director of Customer Success, you will lead a team of high performing, geographically dispersed CSMs. Partner with sales, renewals, and consulting leadership to drive customer business outcomes.

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Customer Success Client Relationships Facilitation Stakeholders 10

SmartKarrot

JULY 17, 2020

Role: Customer Success Manager Location: Santa Clara, US Organization: Lean Data As a Customer Success Manager, you’ll have to ensure that the customers are continuously receiving and recognizing value from Leandata. Monitor customer usage data, health indicators, renewal dates and growth opportunities.

Customer Success 10

Customer Success Account Management Account Growth Leadership 10

SmartKarrot

MAY 4, 2021

For more scalable customer success, you need to incorporate some high-touch practices. High-touch customer success is where CSMs know their customers well. Customer success automation is quite normal to ensure high-touch customer success happens. What is High-touch Customer Success?

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Customer Success Onboarding Decision-making Customer Experience 11

SmartKarrot

JUNE 15, 2020

Role: Customer Success Manager Location: San Francisco, US Organization: GetAccept Customer Success Manager is responsible for developing and maintaining existing customer relationships. Build and maintain relationships with internal departments to ensure product/services/customer success.

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Customer Success Retail Account Management Stakeholders 10

SmartKarrot

JUNE 1, 2020

Customer Success is one of the biggest buzzwords in the modern SaaS industry. Subscription based economy has disrupted the ways companies used to measure their customer lifetime value (CLV). The pillars of customer success comprise a wide variety of functional aspects in a growing SaaS business.

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Customer Success Onboarding Government Decision-making 11

SmartKarrot

APRIL 22, 2021

Customer Success as a function is highly misunderstood. The recurring models and customer management requires a skill set that will help reduce customer churn. However, the role has changed with every company almost hiring a Customer Success Manager. The three objectives of customer success are-.

Profitability 10

Profitability Customer Success Onboarding Customer Knowledge 10

SmartKarrot

MARCH 29, 2022

Customer success has evolved drastically in the last few years. SaaS businesses have seen that customers are capable of enhancing growth if they are retained with the company. Customer retention impacts company health directly. Preventing churn has always been one of the main components of customer success.

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Customer Success Value Proposition Artificial Intelligence Onboarding 10

SmartKarrot

FEBRUARY 3, 2022

Working in a customer success department is like putting your hands on fire. But early reviews suggest that customer success still must pass a litmus test to survive in the corporate world. What do the C-Suite executives perceive about customer success as a field in your organization? contact-form-7].

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Customer Success Prioritization Decision-making B2B 10

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. This very reason makes them the most powerful voice of the customer. Definition of C-Suite.

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Customer Success Finance Customer Experience Business Growth 10