SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

Nutshell

MAY 19, 2020

Excellent customer service should be a core component in the strategy of every company seeking to retain customers long term. Many companies think of customer service as an overhead that should be reduced as much as possible rather than an investment in customer success. Free trials. HOW DO YOU SELL?

Acquisition 133

Acquisition Onboarding Prioritization Customer Experience 133

Zendesk

APRIL 5, 2022

When you invest time and energy in your customer support efforts, you’re investing in your company’s future. According to the Zendesk Customer Experience Trends Report 2022 , 73 percent of company leaders say there’s a direct link between their customer service and business performance. What is customer enablement?

B2C 52

B2C Customer Experience Software Software 52

SmartKarrot

AUGUST 3, 2021

Role: Customer Success Director Location: Remote, Redwood City, CA, US Organization: Exo As a Customer Success Director, you will manage a team who nurture the overall customer relationship, establishing a trusted advisor-type relationship to ensure overall customer satisfaction.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Stakeholders Onboarding 10

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

JANUARY 20, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Lockstep As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Build, recruit, retain, and grow a team of great customer success representatives.

Customer Success 10

Customer Success Banking Onboarding Prioritization 10

SmartKarrot

MARCH 19, 2021

Role: Director of Customer Success Location: Salt Lake City, UT, US Organization: SmithRx As a Director of Customer Success, you will lead the Customer Success and Implementation teams. You will be accountable for customer satisfaction and retention of book of business.

Customer Success 10

Customer Success Advertising Stakeholders Client Relationships 10

SmartKarrot

JANUARY 17, 2022

But how often have we seen professionals in the customer success field ignoring this important detail? However, customer success practitioners would say – Hell, why should I care about it? I have to look after the needs of the customers. Steps to build your personal brand as a customer success practitioner.

Customer Success 11

Customer Success Value Proposition Prioritization Profitability 11

Arpedio

FEBRUARY 15, 2024

It sets the stage for a positive customer experience by laying the groundwork for trust, credibility, and value perception. By focusing on the pre-sales phase, businesses can effectively influence and shape the customer’s perception of their products or services, thereby increasing the likelihood of successful conversions.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

Insightly

OCTOBER 19, 2022

By opting for a CRM that’s adaptable, automated, integrated and delivered by a provider that truly cares about customer success, you can escape that lagging feeling. According to experts, customer experience is everything. Choose a Platform That Offers Onboarding and Success Plans.

CRM 52

CRM Onboarding Decision-making Finance 52

SmartKarrot

NOVEMBER 19, 2020

Behind the complete success of an organization rests the success of its customers at large. One of the greatest factors that lead to that is the cross-departmental collaboration for customer success. All those banners that tout the customer-centric approach are sometimes not enough.

Customer Success 10

Customer Success Onboarding Business Growth Communication 10

SmartKarrot

JANUARY 18, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues. Strong communication skills and relationship-building abilities.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

DemandFarm

AUGUST 31, 2023

In the business world, customer success management is no longer an afterthought; it’s a necessity. Consensus across research confirms: retaining existing customers costs 5 to 25 times less than acquiring new ones. Success lies in a tailored, strategic approach to customer success management.

Key Account Management 52

Key Account Management Account Management Customer Success Management 52

Help Scout

DECEMBER 5, 2018

Customer support is still fighting the perception of being a “cost center” rather than a revenue generator. More customer support teams are focused on driving growth and proving significant worth to the business. When an exceptional customer experience is part of your product’s offerings, that’s hardly a cost center!

Software 40

Software Software Customer Experience Small Business 40

SmartKarrot

OCTOBER 13, 2023

When account managers deeply understand their customers, they’re not only positioned to meet their needs but to exceed their expectations, leading to customer advocacy. Engaging and Educating Your Customers Merely offering a product or service isn’t sufficient. Prompt Problem Resolution: Time is of the essence.

Innovation 10

Innovation Negotiation Value Proposition Account Management 10

SmartKarrot

JUNE 30, 2021

Simplifying customer experience Ensuring customers are engaged and interested in the product Training customers effectively and efficiently Tracking and analyzing product adoption Helping customers who are not technologically abled. Is product adoption a leading or lagging indicator of customer success?

Onboarding 10

Onboarding Customer Success Media Software 10

SmartKarrot

JANUARY 12, 2022

This makes the strategy much cost-efficient as you don’t have to put tons of money into product marketing, build free content, and host webinars. Prioritize features that will have the most impact on your users, not those that will help you enhance your marketing stats. Instead, the money is spent on bettering the product.

B2B 10

B2B Customer Success Onboarding Decision-making 10

SBI

OCTOBER 31, 2010

We’re hearing more social media success stories and seeing new job titles emerge, such as Chief Listening Officer, Customer Community Manager and Customer Success Manager. Q: You and I recently participated in a Webinar together called “Sales 2.0 … Where Are We Now?” Where do you think we are now?

Co-Creation 34

Co-Creation Media Marketing Customer Experience 34

SBI

MARCH 22, 2018

Customize deal stages and utilize deal tracking metrics to understand where each deal is, where deals are getting stuck, and which deals need attention. Through the CRM, salespeople can bring the leads in their current pipeline to life and prioritize sales activity as necessary.

Management 22

Management CRM Account Management Sales 22

Insightly

JANUARY 10, 2024

Insightly hosted a webinar on this topic and CMO Chip House invited two go-to-market luminaries to join him and provide their insights. Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. The webinar was a spirited conversation among these exceptional professionals.

Finance 52

Finance CRM Acquisition Decision-making 52

Planview

OCTOBER 30, 2023

My role has an emphasis on user experience and how much a user is able to take home from the Planview Platform. We show customers how to use the software in their daily life and help them become proficient in it. We do this through nurture emails, webinars, and programs. User experience! What makes your team so effective?

Marketing 52

Marketing Management e-Learning Innovation 52

Zendesk

JULY 14, 2022

But a customer education program is important for ensuring customers have access to training events and courses so they can adopt your products quickly. And when done right, it can increase customer satisfaction, reduce costs, and grow your bottom line. Why is a customer education program important? Reduced support costs.

Onboarding 98

Onboarding Customer Success Prioritization Organization 98

Nutshell

APRIL 17, 2020

KRISTEN GRAY, CUSTOMER SUCCESS MANAGER. “I I was the event emcee and had the honor of presenting the event to thousands of online viewers, and interviewing some of the most prominent thought leaders in sales, service, and customer success. KATHERINE MAYS, HEAD OF CUSTOMER EXPERIENCE. “My

Decision-making 126

Decision-making Media Meetings Internet 126

Insightly

NOVEMBER 20, 2022

In a recent study of more than 500 go-to-marketing professionals, over one-third (36%) of companies with completely aligned technology and customer data across their marketing, sales, and customer success teams saw a significant increase in revenue last year , compared to just 14% of those with less alignment.

CRM 52

CRM Communication Marketing Onboarding 52

Help Scout

FEBRUARY 11, 2019

Effectively managing your customer relations elevates your business. Relationships are the key to long-term growth, and some people intuitively know how to prioritize their customers. But even if customer relations come naturally to you, you’ll benefit from understanding what it is and how to integrate it into your business.

Customer Experience 40

Customer Experience Prioritization Decision-making Internet 40