Zendesk

JULY 13, 2022

Do managers respect their employees’ personal time and PTO? The goal of employee experience is to minimize the small, daily annoyances of the workplace so that it’s easier to be productive–whatever that means to you. How to improve employee experience. Train your people managers. Train your managers.

Future of Work 98

Future of Work Onboarding Prioritization Insurance 98

Zendesk

APRIL 12, 2021

Why is being customer-centered important? But focusing that culture around your customer experience instead of happy hours or office layout is more impactful for long-term happiness—for both your team and your buyers. Here are two major benefits that customer-centric companies enjoy. Their goal?

Logistics 98

Logistics Decision-making Customer Experience Organization 98

Zendesk

FEBRUARY 9, 2023

Whether you’re concerned with customer service or sales, retaining your top performers will pave the way for your business’s success. According to the Zendesk Employee Experience Trends Report , 42 percent of managers forecast employee churn rates to increase in the next year. A poor customer experience.

Transportation 52

Transportation B2C Prioritization Construction 52

PandaDoc

APRIL 11, 2023

Importance of product management The Google survey mentioned above is far from the only sign that good product knowledge is a way to succeed among customers. By communicating about customers’ needs and desires, your salespersons show that your product or service is aimed at solving those problems and achieving the results desired.

Sales 52

Sales e-Learning Communication Decision-making 52

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

Arpedio

FEBRUARY 5, 2024

Data analytics: Utilizing advanced analytics tools can provide deep insights into customer behavior and preferences, supporting whitespace analysis. CRM systems: Leveraging customer relationship management systems helps capture and analyze customer data, enabling businesses to make data-driven decisions.

Acquisition 52

Acquisition Decision-making Sales Innovation 52

SmartKarrot

JULY 15, 2021

Provide leadership and direction to a high-performance customer experience team. Establish Monitor customer feedback loops to ensure customer satisfaction and optimize customer support escalations and other customer anomalies. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

Showpad

OCTOBER 9, 2020

Customer obsession = a great customer experience. Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. . Customers are not just buying based on price anymore; they’re buying based on the experience they have with a company. We’ve got you covered.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

SmartKarrot

JUNE 11, 2021

Track and be held accountable for all relevant Customer Success metrics such as NRR, NPS, health score, product activation, churn, and more. Deploy a team to project manage key customer deliverables and ensure on-time delivery. Help manage upsell processes and procedures. Be seen as a product-minded leader.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

AUGUST 25, 2021

It is always wiser to review, observe and monitor your operational workflow. Whether it is a manual or an automatic management workflow, you must keep a tab on the performance of the servers, apps, sites and other related infrastructure. Start to monitor the user experience. You don’t want to call for unnecessary trouble.

Artificial Intelligence 10

Artificial Intelligence Internet Performance Review Customer Experience 10

SmartKarrot

NOVEMBER 20, 2020

Lead a team of Senior Customer Success Managers across IAS’s Americas offices, proactively manage, and develop team members through regular coaching, performance reviews, career planning, and training. Lead initiatives that continue to improve internal processes and systems for the Customer Success team.

Customer Success 10

Customer Success Government Performance Review Stakeholders 10

SmartKarrot

JULY 14, 2022

Delineate and optimize workflows, policies and best practices for handling customer concerns. Oversee team culture building and performance management (e.g. team celebrations, PTO calendars, performance review cycles, etc.). Manage, support, and grow a team of talented Customer Success Managers.

Customer Success 3

Customer Success Customer Experience Performance Review Onboarding 3

SmartKarrot

SEPTEMBER 14, 2022

Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Review, approve, and present periodic reporting on the progress of team efforts to the Leadership Team. Facilitate performance reviews and coaching sessions, encouraging team members to continuously grow.

Customer Success 3

Customer Success Global Accounts Performance Review Customer Experience 3