ProlifIQ

OCTOBER 4, 2023

Why did your customer bring on your product or service? Make sure you have clear measures for the customer, but also your team! Should you sell software, how fast are teams trained and onboarded? Who are the stakeholders internally you’re going to work closely with? What are they hoping to accomplish?

Account Management 52

Account Management Management Account Planning Key Account Management 52

Insightly

NOVEMBER 1, 2022

CRM Models: How They Can Boost Customer Profitability. You’ve heard of CRM software, but are you familiar with CRM models? These strategies underpin the process of managing customer data, helping to ensure you make the most of the information you gather. What Are the Benefits of Utilizing a CRM Model?

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

PandaDoc

APRIL 24, 2023

Sales enablement techniques include using coaching, relevant content, training, and technology to help sales agents onboard, improve their sales skills, and sell more and faster. Begin training from your first onboarding sessions, and seek to create sales training that gets reps excited with collaborative learning.

Sales 52

Sales e-Learning Onboarding Software 52

Showpad

FEBRUARY 3, 2020

A high-performing Sales enablement program can streamline workflows, inspire marketing collaboration, optimize the Sales process, and most of all, empower reps to notch more wins and deliver a personalized customer experience. . Sales enablement software will have an effect on every goal you set out to achieve.

Sales 85

Sales Onboarding Decision-making Software 85

Arpedio

MAY 23, 2023

Sales Coaching Software​ What is Sales Coaching? Now, you might wonder if all this talk about sales coaching even concerns you: Your sales reps have already completed their onboarding and initial training, so what’s the point of spending more time and effort on additional sales coaching? Sales Coaching Examples​ 5. Let's talk!

Sales 52

Sales Account Management Stakeholders CRM 52

PandaDoc

DECEMBER 21, 2020

Companies following Software as a Service (SaaS) business models can face challenges regarding generating revenue and growth. The issue is that success is tied to customer renewal rates. SaaS businesses provide services across online markets that are saturated with software offering similar services.

Energy and Utilities 52

Energy and Utilities Acquisition Software Software 52

Zendesk

JUNE 21, 2023

Anyone can be a brand advocate and includes, but is not limited to, customers, employees, influencers, and stakeholders. Customer advocacy can be a wildly successful strategy if you spend a lot of time on lead nurturing and craft exceptional customer experiences at each stage of the sales funnel.

Media 52

Media Onboarding Advertising Customer Experience 52

SBI

JUNE 22, 2021

Garin : Two key metrics our customers are finding success within their demo automation strategies are Stakeholders Discovered and Demo Qualified Leads (DQLs). Again, going back to Buyer Enablement, the focus should be on equipping the champion with what they need to go sell to those other stakeholders.

Stakeholders 37

Stakeholders Decision-making Retail Digitalization 37

SmartKarrot

SEPTEMBER 28, 2022

Prioritize programs and investments that help customers increase their ROI from Panther. Partner closely with Sales to create processes that ensure a great customer experience for customer onboarding, renewals, downgrades, and expansions. Manage resources to eliminate unnecessary interaction. Apply here: [link].

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 13, 2022

Collaborate with global delivery teams and SMEs/ Practice heads to successfully onboard new clients. Apply here: [link] Role: Director of Customer Experience Location: Austin, TX, US (On-site) Organization: AppSumo As a Director of Customer Experience, you will be leading a team of 8 customer support and fraud specialists.

Customer Success 19

Customer Success Onboarding Customer Experience Negotiation 19

Insightly

DECEMBER 15, 2021

A poor experience could lead to lost customer trust and even lost revenue as customers move away from your business solutions. . Successful CRM implementation makes all the difference in user adoption, customer data integrity, and, ultimately, ROI. 10 Steps To Successful CRM Software Implementation.

CRM 52

CRM Onboarding Software Software 52

Insightly

DECEMBER 15, 2021

A poor experience could lead to lost customer trust and even lost revenue as customers move away from your business solutions. . Successful CRM implementation makes all the difference in user adoption, customer data integrity, and, ultimately, ROI. 10 Steps To Successful CRM Software Implementation.

CRM 52

CRM Onboarding Software Software 52

Hubspot Sales

APRIL 13, 2022

Over time, your business will consistently deliver a remarkable customer experience. The handoff of a customer's account from the sales team to the service team can reveal a lot about the customer culture of your business. You can take a three-pronged approach to this: Track your metrics using your CRM software.

Emotional Intelligence 88

Emotional Intelligence CRM Meetings Publishing 88

Hubspot Sales

APRIL 27, 2023

The SaaS (Software-as-a-Service) business model is one of the fastest-growing of the last decade. Because new software is being pushed into the market almost every day, the demand for SaaS sales professionals will only grow. They inform clients about new offers and provide excellent customer support. They're right.

Sales 111

Sales Account Management Communication Sales Management 111

Freshworks

APRIL 2, 2021

As a long-time Freshworks client , they implemented several different Freshdesk features to enhance their customer-centric approach during 2020 and 21 with the aim of deepening engagement and strengthening their customer relationships. It’s expected that customer experience will be pivotal to transforming B2C growth moving forward.

Shareholders 52

Shareholders B2C Remote Working Customer Experience 52

Nutshell

JANUARY 14, 2020

Selling something that your customers will never hold in their hands requires a very specific approach and a whole lot of practice. Essential Software Tools for SaaS Sales. SaaS sales is the process of selling software that customers access through an online portal or website and use to solve a business problem.

Sales 127

Sales Software Software CRM 127

Insightly

JULY 31, 2023

CRM software can automate repetitive administrative tasks like audience segmentation, email follow-ups, invoicing, and more — saving time and making your sales processes more efficient. A CRM can also consolidate customer data from disparate systems across the organization, to streamline communications and collaboration.

CRM 52

CRM Software Software Decision-making 52

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Process milestones for the customers and employees to work toward. Promote the value of the product.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

DemandFarm

MAY 22, 2023

Meet Anna, a diligent Sales Manager at Brilliant Solutions , a thriving software company specializing in cutting-edge automation tools. By working together, they can develop strategies and plans to cater to the needs of both new and existing clients, ensuring a seamless customer experience throughout the sales cycle.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Onboard and train new customers on the solution.

Customer Success 19

Customer Success Onboarding Account Planning Account Development 19

SmartKarrot

SEPTEMBER 27, 2021

Proactively reach out to customers with ideas and solutions on how to leverage the product to improve their internal processes and workflows. Design and implement systems and processes to make us more efficient and enhance the customer experience. Deliver onboarding and ongoing user training. Apply here: [link].

Customer Success 19

Customer Success Stakeholders Onboarding Government 19

SmartKarrot

APRIL 13, 2023

Apply here: [link] Role: Customer Success Manager Location: Philadelphia, PA, United States (Remote) Organization: Catapult Learning As a Customer Success Manager, you’ll learn everything you can about PD items, especially PD technology products. You should also monitor and suggest changes to software business processes.

Customer Success 19

Customer Success Onboarding Retail Decision-making 19

SmartKarrot

APRIL 13, 2023

Apply here: [link] Role: Customer Success Manager Location: Philadelphia, PA, United States (Remote) Organization: Catapult Learning As a Customer Success Manager, you’ll learn everything you can about PD items, especially PD technology products. You should also monitor and suggest changes to software business processes.

Customer Success 19

Customer Success Onboarding Retail Decision-making 19

SmartKarrot

FEBRUARY 8, 2022

Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Ensure that customers derive maximum value from their investments with us and fully leverage the products on an ongoing basis. Respond to customers with low usage. Lead churn prevention measures.

Customer Success 19

Customer Success Onboarding Stakeholders Publishing 19

Hubspot Sales

MARCH 15, 2019

Whether it's your business plan , professional goals , workflows, or anything else, it needs to be written down somewhere and shared with all stakeholders. It's important to develop a clear onboarding strategy for employees and a system for measuring results," says Nico Prins of Launch Space. Focus on the customer experience.

Decision-making 145

Decision-making Small Business Digitalization e-Learning 145

SmartKarrot

APRIL 28, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Secureframe As a Customer Success Manager, you will know the product inside and out so you can manage customer activities including onboarding, training, general support, and growth. Promote the value of PARiM Software.

Customer Success 19

Customer Success Stakeholders Software Software 19

SmartKarrot

JANUARY 9, 2023

Role: Customer Success Specialist Location: Brisbane, Queensland, Australia (On-site) Organization: EventsAir As a Customer Success Specialist, you will effectively co-ordinate, manage and document multiple customers’ onboarding and training projects. Conduct online training/meetings for the customers.

Customer Success 19

Customer Success Onboarding Account Planning Stakeholders 19

SmartKarrot

NOVEMBER 2, 2021

Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Perform any escalation calls for at-risk customers. Own the customer experience and work to exceed their expectations. Apply here: [link].

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

APRIL 27, 2022

Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Storm5 As a Vice President of Customer Success, you will understand the account structure and its partner eco-system to formulate a way of working & onboarding plan and executing the same.

Customer Success 19

Customer Success Onboarding Government Account Management 19

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Coordinate with customer support to ensure timely closure of quality issues.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

JANUARY 11, 2022

Increase renewal rates and reduce churn revenue growth and support new business growth through greater customer advocacy and reference-ability. Focus on building and improving process efficiencies within the Customer Success team to drive exceptional Customer Experience. Provide support during customer onboarding.

Customer Success 19

Customer Success Stakeholders Government Negotiation 19

SmartKarrot

DECEMBER 12, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (On-site) Organization: Bryant Dental As a Customer Success Manager, you will enhance the customer experience and relationship through the development of team skills and processes, governing sales order management. Apply here: [link].

Customer Success 19

Customer Success Supply Chain Government Account Planning 19

SmartKarrot

APRIL 20, 2023

These playbooks contain step-by-step procedures, best practices, and strategies to ensure customer success. By using customer success playbooks, businesses can onboard new customers, reduce churn rates, and increase revenue. There are a few different types of customer success playbooks: 1.

Customer Success 19

Customer Success Onboarding Decision-making Customer Experience 19

SmartKarrot

APRIL 20, 2023

Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: Lakeside Software As a Customer Success Manager, you’ll take ownership of customer connections and serving as the main point of contact entail regular communication, in-person visits, and adherence to the designated book of business.

Customer Success 19

Customer Success Decision-making Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 3, 2021

Leverage EHS industry and Encamp product expertise to become a trusted advisor to customers. Execute the onboarding and implementation of customer data, while ensuring milestones and timelines are achieved. Proactively address gaps in product adoption and work with customers in order to achieve account health.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

JANUARY 5, 2021

Role: VP, Global Customer Experience Location: San Antonio, TX, US Organization: Tech Data As a VP of Global Customer Experience, you will build and lead the customer experience strategy and oversee operational excellence for all CX projects to ensure alignment with corporate strategy.

Customer Success 10

Customer Success Stakeholders Onboarding Customer Experience 10

PandaDoc

NOVEMBER 16, 2023

However, creating accurate quotes manually — juggling between spreadsheets, and trying to keep up with rapidly changing customer data — can feel like an impossible challenge. This is where the right quoting software steps in to strengthen your CRM, fusing customer relationship management and advanced quoting processes under one roof.

CRM 52

CRM Software Software e-Learning 52