Nutshell

APRIL 23, 2020

According to research, the likelihood that an existing customer will respond to an upsell is 60 to 70%. This is especially true for B2B companies, where 90% of customer value comes after the first sale. Finding new customers is expensive. Another reason you absolutely must retain customers in the long-term?

Sales 71

Sales Customer Success CRM Communication 71

Planview

JANUARY 12, 2023

For professional services, this means your revenue number will go up, but you’ll be stretching your resources and adjusting business models to scale operations while maintaining profitability. In this blog, I will discuss three strategies that professional services executives must consider to ensure profitable growth in 2023.

Profitability 52

Profitability Customer Success B2B Decision-making 52

Arpedio

APRIL 3, 2024

Here are the key principles of solution selling: Customer-Centric Approach: Solution selling revolves around the needs and priorities of the customer. Sales professionals must adopt a customer-centric mindset, focusing on understanding the customer’s challenges, objectives, and preferences.

Value Proposition 40

Value Proposition Stakeholders Decision-making Organization 40

Zendesk

OCTOBER 18, 2022

Reduces the cost of acquiring new customers. Helps you achieve customer success. Creates a customer advocate to help evangelize the value of your company and products or services. In this guide, we’ll cover 16 ways to connect with your customers, with examples and tips on how to put it into practice.

Media 98

Media Prioritization Customer Value Customer Experience 98

SmartKarrot

MAY 11, 2020

Doing so leads to happy customers, large margins, and high profits. Customer churn analytics allow you to plug the leak in your customer bucket. If you are running a business and prioritizing to attract new customers over existing ones and not noticing the toll churn, it can seriously affect your profits.

Artificial Intelligence 10

Artificial Intelligence Decision-making Logistics Prioritization 10

Help Scout

JULY 20, 2021

Rather than focusing on the customers and their needs, these companies choose to do what will maximize their bottom line. This could look like a customer success team choosing to focus on churn and expansion metrics rather than product adoption scores and the stories they tell. Many companies take a sales-oriented approach.

Customer Experience 145

Customer Experience Decision-making Communication Organization 145

SmartKarrot

NOVEMBER 2, 2020

Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. On customer retention strategies, his response was as follows. Survey your customers frequently to measure customer satisfaction and handle all shortcomings that the customers raise.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

SmartKarrot

JULY 26, 2021

Apart from building fail-proof products and services, businesses have to focus more on delivering unbeatable customer experience to optimize profitability. What is the difference between customer experience (CX) and user experience (UX)? User experience (UX) is concerned with the experience that a customer has with your product.

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11

SmartKarrot

OCTOBER 1, 2021

Brands can maintain their prices and concentrate on providing customer experience to justify the additional prices being charged. This shows that a good customer experience results in good business, which ultimately yields greater profit. Now, the question comes how to ensure that your organization becomes more customer-centric?

Customer Experience 11

Customer Experience Energy and Utilities Decision-making B2C 11