ClearPoint Strategy

JULY 28, 2021

The four perspectives for for-profit organizations include: Finance. The customer value proposition should be at the core of your strategy, which is why it comes directly after the financials (or mission). For-profit companies typically focus on achieving one of these three value propositions: Product leadership.

Value Proposition 98

Value Proposition Software Software Government 98

PandaDoc

APRIL 17, 2024

It helps when targeting new customers. An analysis of the demographics of these high-value customers helps you target prospects. Prioritizing campaigns that are likely to attract high-value clients can also boost revenue. Is a customer beginning to invest less in your contracts? It helps you plan.

Sales 52

Sales Internet Profitability CRM 52

Mercuri International

JULY 1, 2021

Given that one of the ‘keys’ to KAM success is offering a personalised, expert customer offering and knowledge of the customer’s business, it’s vital that a KAM is able to leverage the very best resources, solutions, services, expertise, skills and people that his or her company has to offer – and thus competition for these assets is tough.

Key Account Management 64

Key Account Management Value Proposition Account Management Profitability 64

Luminas Strategy

DECEMBER 15, 2022

It’s the key to a dream profit margin. Value based pricing works – there’s no doubt about it. But, how do you set up a value pricing method that ensures maximum profit based on perceived value? More importantly, how do you create a sense of perceived value in the minds of buyers?

Profitability 52

Profitability Marketing Publishing Prioritization 52

Flevy

MARCH 21, 2024

Adopting the BCG Transformation Framework for New CEOs offers several key advantages: Strategic Clarity : Provides a clear roadmap for transformation, helping leaders identify and prioritize key initiatives that align with the organization’s long-term strategic goals.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

OnStrategyHQ

APRIL 1, 2022

Past 3 Years Revenue & Next 3- to 5-Year Forecast – Revenue by customer segment, revenue by product line/service offering. Profitability – Operating costs, EBITDA by line of business or market. Operational inefficiencies, dragging profitability, or overhead costs. Lean on good data. Internal Data Sources.

Supply Chain 52

Supply Chain Prioritization Media Organization 52

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

SmartKarrot

JUNE 27, 2022

As the amount of demand and the immense competition continues to increase exponentially in our current business landscape, all modern businesses must prioritize avoiding moral and ethical dilemmas during day-to-day business operations. Prioritizing Revenue Over Customer Experiences.

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

Planview

JANUARY 12, 2023

For professional services, this means your revenue number will go up, but you’ll be stretching your resources and adjusting business models to scale operations while maintaining profitability. In this blog, I will discuss three strategies that professional services executives must consider to ensure profitable growth in 2023.

Profitability 52

Profitability Customer Success B2B Decision-making 52

SmartKarrot

FEBRUARY 23, 2022

Build scalability to handle customer growth by leading a profitable and efficient delivery and a world-class client experience. Develop and accomplish sales and operational revenue and profit goals and objectives to achieve Technisys’ strategic plan. Build strong executive and vertical relationships with Technisys clients.

Customer Success 19

Customer Success Co-Creation Onboarding Profitability 19

Arpedio

APRIL 3, 2024

Here are the key principles of solution selling: Customer-Centric Approach: Solution selling revolves around the needs and priorities of the customer. Sales professionals must adopt a customer-centric mindset, focusing on understanding the customer’s challenges, objectives, and preferences.

Value Proposition 40

Value Proposition Stakeholders Decision-making Organization 40

Nutshell

APRIL 23, 2020

According to research, the likelihood that an existing customer will respond to an upsell is 60 to 70%. This is especially true for B2B companies, where 90% of customer value comes after the first sale. Finding new customers is expensive. Another reason you absolutely must retain customers in the long-term?

Sales 71

Sales Customer Success CRM Communication 71

Cosawi

FEBRUARY 27, 2023

Even though teams have moved away from simply pushing products, they still are not aligned with what the customer values most. For the customer, this lack of alignment between the supplier’s marketing and sales efforts, engagement and planning is noisy, disruptive and, above all, frustrating for customers.

Marketing 52

Marketing Suppliers Investors Account Planning 52

Zendesk

OCTOBER 18, 2022

In this guide, we’ll cover 16 ways to connect with your customers, with examples and tips on how to put it into practice. Learn what your customers value. Build a customer-centric culture. Respond to customer concerns quickly. Anticipate the customer’s needs. Prioritize convenience. Keep it personal.

Media 98

Media Prioritization Customer Value Customer Experience 98

SmartKarrot

JUNE 30, 2022

The phrase – Age of the Customer – was first used by Forrester, who defined it as a customer-obsessed enterprise that concentrates its strategy, energy, and budget on processes that enhance knowledge of and engagement with customers and prioritizes these over maintaining traditional competitive barriers.

Acquisition 10

Acquisition Customer Success Energy and Utilities Logistics 10

Planview

DECEMBER 28, 2022

That strategy should already target specific customer needs , and the portfolio strategy should support those needs, aligning the product function with its destination. Strategy requires organizations to define, focus, and plan the intended customer value and required functions that match the team’s goals.

Management 52

Management Prioritization Decision-making Innovation 52

SmartKarrot

MAY 11, 2020

Doing so leads to happy customers, large margins, and high profits. Customer churn analytics allow you to plug the leak in your customer bucket. If you are running a business and prioritizing to attract new customers over existing ones and not noticing the toll churn, it can seriously affect your profits.

Artificial Intelligence 10

Artificial Intelligence Decision-making Logistics Prioritization 10

SalesGlobe

MAY 4, 2022

Segmentation of your Total Addressable Market (TAM) is an important step to prioritize and target your most desirable prospect accounts. In your go-to-market (GTM) strategy, you’ll need to first define your Ideal Customer Profile (ICP) to quantify TAM. A good start is to look at your largest and most satisfied customers.

Value Proposition 52

Value Proposition Profitability Innovation Onboarding 52

Help Scout

JULY 20, 2021

They need to understand that sometimes this may mean giving up on specific short-term profits or long-term gains in lieu of cultivating customer orientation. Cultivate high levels of empathy Knowing how to help customers depends on your ability to empathize with their challenges. Here’s how to go about doing that.

Customer Experience 145

Customer Experience Decision-making Communication Organization 145

SalesGlobe

MARCH 7, 2022

The feedback not only drives product/service improvements but provides a valuable perspective into the customer’s decision-making process, the company’s reputation, and the lifetime customer value. Focus Groups: Like the interview, focus groups allow for an open discussion with multiple customers.

Government 52

Government Value Proposition Sales Innovation 52

Zendesk

MARCH 17, 2022

Research shows that 84 percent of companies that work to improve their customer experience report an increase in revenue, and customer-centric companies are 60 percent more profitable than those that aren’t. 84% of companies that work to improve their customer experience report an increase in revenue. Don’t believe us?

Customer Experience 98

Customer Experience Software Software Advertising 98

SmartKarrot

NOVEMBER 2, 2020

In response to providing customers value during the COVID-19 pandemic, he said, “Personally addressed email newsletters are working exceptionally well to build stronger relationships with your customers.”. Ask your existing customers about their present requirements in this crisis and offer them special deals from your business.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

OnStrategyHQ

MAY 17, 2023

Step Four] Tag: One-by-one, tag what the question is most related to – Customers, Employees, Operational Excellence, or Financial/Profitability. Target Customers Workshop Flow [Step One] Who Do We Serve? Identify customer segments you are targeting and capture on a poster or Miro (ideal customer).

Organization 40

Organization Brainstorming Leadership Decision-making 40

SmartKarrot

JULY 26, 2021

Apart from building fail-proof products and services, businesses have to focus more on delivering unbeatable customer experience to optimize profitability. What is the difference between customer experience (CX) and user experience (UX)? User experience (UX) is concerned with the experience that a customer has with your product.

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11

SmartKarrot

OCTOBER 1, 2021

Brands can maintain their prices and concentrate on providing customer experience to justify the additional prices being charged. This shows that a good customer experience results in good business, which ultimately yields greater profit. Now, the question comes how to ensure that your organization becomes more customer-centric?

Customer Experience 11

Customer Experience Energy and Utilities Decision-making B2C 11