Desired Path

AUGUST 5, 2020

Companies continually look for ways to improve how they drive customer success. It is a complex practice involving the interests of multiple parties with different objectives, company cultures and many, varied personas and stakeholders. This is great Customer Success practice and will never come across as disingenuous.

Customer Success 52

Customer Success Telecommunications Value Proposition Healthcare 52

Desired Path

AUGUST 5, 2020

Companies continually look for ways to improve how they drive customer success. It is a complex practice involving the interests of multiple parties with different objectives, company cultures and many, varied personas and stakeholders. This is great Customer Success practice and will never come across as disingenuous.

Customer Success 52

Customer Success Telecommunications Value Proposition Healthcare 52

SmartKarrot

APRIL 10, 2023

Apply here: [link] Role: Consulting Customer Success Manager Location: Philadelphia, PA, United States Organization: Pop-Up Talent As a Consulting Customer Success Manager, you’ll establish relationships of trust as trusted advisors with executive sponsors, customer stakeholders, and important accounts.

Customer Success 19

Customer Success Stakeholders Negotiation Small Business 19

SmartKarrot

OCTOBER 11, 2022

Role: Director of Customer Success Location: Atlanta, GA, US Organization: hireneXus As a Director of Customer Success, you will optimize each portfolio company customer journey and experience, providing each with a professional and comprehensive Customer Journey Map.

Customer Success 19

Customer Success Stakeholders Leadership Facilitation 19

SmartKarrot

OCTOBER 28, 2022

Role: Vice President, Customer Success – Americas Location: San Jose, CA, US (On-site) Organization: Automation Anywhere As a Vice President of Customer Success, you will have the ability to prioritize, problem-solve, multi-task, and work independently in a dynamic and rapidly changing workplace.

Customer Success 19

Customer Success Interpersonal Skills Stakeholders Finance 19

SmartKarrot

NOVEMBER 2, 2022

Role: SVP, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Cardlytics As an SVP of Customer Success, you will lead and scale an inclusive, world-class, multi-discipline services organization – driving vision, growth strategy, and execution.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

APRIL 27, 2023

Role: VP of Customer Success Location: Buffalo-Niagara Falls Area, United States Organization: The Leadership Agency As a VP of Customer Success, you’ll promote account expansion and implementations. Help with the customer lifecycle’s design, implementation, and optimisation.

Customer Success 19

Customer Success Stakeholders Onboarding Leadership 19

SmartKarrot

MAY 26, 2023

Role: Customer Success Manager Location: Nashville, TN, United States (Remote) Organization: Luma Health As a Customer Success Manager, you’ll function as the client’s first point of contact as they explore Luma Health’s solutions and offerings.

Customer Success 19

Customer Success Stakeholders Management Organization 19

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success Stakeholders Onboarding Facilitation 19

SmartKarrot

JUNE 5, 2023

Role: Customer Success Lead Location: San Francisco, CA, United States (On-site) Organization: Vooma As a Customer Success Lead, you’ll take ownership of the entire customer relationship, including onboarding, implementation, training, adoption, retention, and satisfaction.

Customer Success 19

Customer Success Communication Decision-making Stakeholders 19

SmartKarrot

JUNE 2, 2022

Role: Director, Customer Success Location: San Francisco, CA, US Organization: Convex As a Director of Customer Success, you will manage and support a team of talented Customer Success Managers and Renewal Managers. Build and evolve playbook strategies. Mentor and hire new team members.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

MAY 29, 2023

Role: Customer Success Representative Location: New York County, NY, United States Organization: RTM Business Group As a Customer Success Representative, you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 19

Customer Success Supply Chain Onboarding Decision-making 19

SmartKarrot

SEPTEMBER 28, 2022

Role: VP, Customer Success Location: San Francisco, CA, US (Remote) Organization: Panther As a VP of Customer Success, you will lead and mentor the Customer Success teams by investing in the people, processes, and technology. events, marketing, client presentations). Apply here: [link].

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

OCTOBER 12, 2022

Role: Director, Client Success Location: Portsmouth, NH, US (On-site) Organization: Bottomline Technologies As a Director of Client Success, you will lead the CSMs and CSAs to become their client’s trusted advisors; while also strategically developing client, vendor, and internal relationships yourself.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SmartKarrot

APRIL 20, 2023

Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: Lakeside Software As a Customer Success Manager, you’ll take ownership of customer connections and serving as the main point of contact entail regular communication, in-person visits, and adherence to the designated book of business.

Customer Success 19

Customer Success Decision-making Stakeholders Onboarding 19

SmartKarrot

OCTOBER 10, 2022

Analyze and synthesize data in order to present a story to a customer and persuade them to engage in next steps. Be the voice of the customer and champion this knowledge with cross functional teams within Diagnostic Robotics to improve the existing product experience as well as inform new product development opportunities.

Customer Success 19

Customer Success Value Proposition Onboarding Healthcare 19

SmartKarrot

AUGUST 16, 2022

Role: Director of Customer Success Location: Cambridge, MA, US Organization: Volta Labs, Inc. As a Director of Customer Success, you will build out and lead the customer success organization that includes customer service and field applications scientists.

Customer Success 19

Customer Success Onboarding Stakeholders Client Relationships 19

SmartKarrot

SEPTEMBER 30, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Instabase As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth.

Customer Success 19

Customer Success Stakeholders Onboarding Customer Experience 19

SmartKarrot

APRIL 6, 2023

Role: Senior Manager, Customer Success Location: Munich, Bavaria, Germany (Hybrid) Organization: Rapid7 As a Senior Manager, Customer Success, you’ll manage recurring revenue in a predictable manner and produce high rates of timely renewal. 20–30 clients make up your personal client portfolio.

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Grow GB’s overall revenue and margin.

Customer Success 19

Customer Success Stakeholders Negotiation Onboarding 19

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal.

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

SmartKarrot

JUNE 3, 2022

Role: Customer Success Associate Director Location: New York, NY, US Organization: Wunderkind As a Customer Success Associate Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Conduct recurring business reviews.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 19

Customer Success Leadership Customer Experience Stakeholders 19

SmartKarrot

DECEMBER 20, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Givelify As a Head of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.

Customer Success 19

Customer Success Suppliers Procurement Client Development 19

SmartKarrot

MAY 11, 2022

Director of Customer Success Location: Remote, Richmond, VA, US Organization: Partnerize As a Sr. Director of Customer Success, you will own your team’s metrics and create strategies to exceed them, focused on expansion, churn mitigation, success planning, and customer satisfaction.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

AUGUST 4, 2022

Role: Director of Client Success Location: Remote, Illinois, United States Organization: seoClarity As a Director of Client Success, you will direct and manage a world-class team with a focus on training, development, and customer-centric advocacy. Recruit for and build the Client Success Team to a global scale.

Customer Success 19

Customer Success Stakeholders Innovation Facilitation 19

SmartKarrot

APRIL 10, 2023

Apply here: [link] Role: Consulting Customer Success Manager Location: Philadelphia, PA, United States Organization: Pop-Up Talent As a Consulting Customer Success Manager, you’ll establish relationships of trust as trusted advisors with executive sponsors, customer stakeholders, and important accounts.

Customer Success 15

Customer Success Stakeholders Negotiation Small Business 15

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer Success 19

Customer Success Stakeholders Software Software 19

SmartKarrot

SEPTEMBER 9, 2022

Role: Vice President of Customer Success Location: Denver, CO, US Organization: SambaSafety As a Vice President of Customer Success, you will oversee four Customer Success (CS) teams that support different customer verticals and one CS Operations Analyst.

Customer Success 19

Customer Success Onboarding Profitability Negotiation 19

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Contribute to Customer Success playbooks and resources.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Execute consulting projects with customers.

Customer Success 19

Customer Success Procurement Onboarding Government 19

SmartKarrot

MAY 20, 2022

Role: VP of Customer Experience Location: Remote, New York, NY, US Organization: Healthie As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors.

Customer Success 19

Customer Success Onboarding Customer Experience Stakeholders 19

SmartKarrot

APRIL 6, 2022

Role: Director of Customer Success. Organization: Esper. As a Director of Customer Success, you will be responsible for a team of passionate Customer Success professionals to achieve aggressive usage, adoption, and value realization targets while continually evolving Esper’s customer success methodology and deliverables.

Customer Success 19

Customer Success Value Proposition Onboarding Customer Experience 19

SmartKarrot

OCTOBER 18, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Present and review quarterly / monthly meetings. Apply here: [link].

Customer Success 19

Customer Success Facilitation Client Onboarding Onboarding 19

SmartKarrot

SEPTEMBER 13, 2022

Role: Client Success Director Location: Remote, California, United States Organization: Mindcrest As a Client Success Director, you will develop and manage new business opportunities through all stages of the sales cycle. Assist with pitches, responses to RFPs, teleconferences, webinars, and client presentations.

Customer Success 19

Customer Success Onboarding Customer Experience Negotiation 19

SmartKarrot

AUGUST 18, 2022

Role: Customer Success Director Location: Remote, United States Organization: OfferFit As a Customer Success Director, you will own customer satisfaction – oversee the design, execution, and reporting across use cases to ensure the customer success & enthusiasm with OfferFit product.

Customer Success 19

Customer Success Facilitation Advertising Customer Experience 19