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Apr 12 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success.

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Dec 01 – Customer Success Jobs

SmartKarrot

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

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2024 State Of Account Planning: Survey Results

ProlifIQ

To better understand how teams are adapting to this new environment, we surveyed over 250 professionals across sales, customer success, account management, and more about their account planning processes, challenges, and priorities for 2024. Prioritize new customer acquisition along with growing and retaining existing accounts.

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Top 35 customer service and support podcasts for 2024

Zendesk

CXChronicles Podcast Listen here Best for: Building a customer-centric business culture The CXChronicles Podcast focuses on how businesses can improve customer experiences by building a customer-centric culture. Businesses aiming to convert satisfied customers into loyal advocates will find this podcast particularly helpful.

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Jul 23 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

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3 ways to provide an AI customer experience

Zendesk

Using AI, Netflix provides recommendations for similar programming and continues to customize its suggestions based on what you’re watching, how long you’ve been watching, and what device you’re using. 60% of consumers say it’s likely they will become repeat buyers after a personalized shopping experience with a retailer.

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Jan 27 – Customer Success Jobs

SmartKarrot

Role: VP Customer Success – North America Location: Denver, CO, US Organization: Horizontal Talent As a VP of Customer Success, you will become an expert on the platform to educate customers and the team on the use and benefits of the strategy execution software. This entails becoming a guru on OKRs.