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Showing Your Shared Services ROI: 3 Ways to Prove Your Team’s Worth

Planview

Treat your team like a business within a business You might think it’s obvious, but from what I’ve seen, it’s always helpful to remind yourself that your team a) costs money and b) provides value. How much does the software or other services you manage or provide cost? Here are some tips to help you get started.

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Why Strategic Plans Fail

Envisio

Let’s explore some of the reasons why strategic plans might fail in public sector organizations, and how a strategy implementation software partner can help. Leadership needs to work to ensure that the people carrying out the plan are engaged with the plan. Without employee engagement, implementation risks sputtering out completely.

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Why building a custom CRM is almost always a bad idea

Nutshell

By the end, you’ll know whether or not a custom CRM is the right choice for your business and which software options might be a better fit for your needs. When it comes to creating a custom CRM, you have two options: outsourcing the system’s development or building the software in-house. What is a custom CRM?

CRM 127
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What is brand advocacy? (+ 8 strategies to boost referrals)

Zendesk

And employee advocates, who know the ins and outs of your offerings, can share their brand expertise to garner trust with prospective customers, making them uniquely positioned to make sales. Sometimes, the best way to market your company is through the very people who use your products or services. What is brand advocacy?

Media 52
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What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

Customer engagement has reached record highs all while service representatives have been adjusting to longer hours, new technologies, and remote work. The truth is, customer service matters, and is worth an investment. Do your agents feel they have all the software and tools they need to make their jobs easier?

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How to Measure the ROI of Your Sales Enablement Program

Mike Kunkle

This concept of the other-centric pass-through is often left unspoken, but I feel it’s a critical part of the equation and worth stating explicitly. In this post, I will offer advice about how to measure the ROI of your sales enablement program. This is why Buyer Acumen is the first block in the Building Blocks of Sales Enablement framework.

Sales 258
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HubSpot is too expensive: Saving money on software without losing features

Nutshell

HubSpot has 3,387 employees, earns 675 million in annual revenue , and the only company that threatens it is Salesforce. A CRM is a ubiquitous piece of software, and 91% of companies with over 10 employees use one. How can it afford to do this? No, the answer has nothing to do with “audacity.” HubSpot’s core CRM.

Software 126