Customer Think

MARCH 12, 2024

Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. This hidden impact kicks in between a given moment in your customer process and the customer behavior that results from it.

Customer Experience 75

Customer Experience Organization Management 75

Kainexus

JANUARY 25, 2024

This blog delves into the transformative impact of business improvement software, exploring how these tools play a pivotal role in streamlining processes, fostering innovation, and driving overall strategic success. The strategic significance of adopting business improvement software cannot be overstated in today's dynamic business landscape.

Software 78

Software Software Innovation Organization 78

Brooks Group

NOVEMBER 2, 2022

A Brief History of the IMPACT Selling ® System. Today, IMPACT has been taught to over one million sales professionals around the world. IMPACT will teach your sales team how to sell their way through any economic event the world throws at them. IMPACT creates a paradigm shift in the way a salesperson thinks.

Emotional Intelligence 80

Emotional Intelligence Logistics Sales Training Software 80

Brooks Group

OCTOBER 5, 2022

The simplicity of IMPACT will teach your sales team to sell their way through any economic event the world throws at them. This is because IMPACT is a sequential selling system that salespeople can quickly learn, implement, and follow to give them a greater chance of closing sales. IMPACT Is Simple and Effective.

Manufacturing 87

Manufacturing Value Proposition Sales Training Facilitation 87

Brooks Group

MAY 2, 2023

This article is part of our Key Fundamentals of IMPACT Selling ® series. The Meet step of the IMPACT Selling ® process is where the proverbial rubber meets the road. They may be able to go through the rest of the steps of IMPACT, but challenges during the Meet step usually culminate when it’s time to close the sale.

Negotiation 80

Negotiation Sales Training Meetings Decision-making 80

RAIN Group

FEBRUARY 16, 2022

You can be spot-on building rapport with your buyers and uncovering their needs, but without communicating the impact of what you’re selling, you—and your initiative—won’t be a priority. When you’re able to understand and articulate the impact of your solutions, you can help buyers start thinking differently.

Sales 120

Sales Communication Management 120

SBI Growth

NOVEMBER 21, 2023

Driving impact as a marketing leader is often not as easily quantifiable as compared to Sales, making it all the more important for marketing leaders to tell a compelling story when presenting to the Board.

Meetings 77

Meetings Marketing Sales 77

Zendesk

OCTOBER 24, 2023

To explore how advances in technology will and already are changing the way that customers interact with businesses, Economist Impact convened a roundtable discussion, sponsored by Zendesk on “Transforming customer service: the impact of AI.” The post Transforming customer service: The impact of AI appeared first on Zendesk.

Artificial Intelligence 69

Artificial Intelligence 69

Brooks Group

APRIL 19, 2023

This article is part of our Key Fundamentals of IMPACT Selling ® series. The first key fundamental that IMPACT Selling ® teaches is how sales reps can make their first impression a good one. Next up in the Key Fundamentals of IMPACT Selling ® series: Unlock “Meet”: The 2nd Key Fundamental of IMPACT.

Decision-making 82

Decision-making Sales Training Media Publishing 82

Strategic Communications

FEBRUARY 21, 2024

There have been a number of impacts, both good and bad. Impact on Specific Professions GenAI has the potential to replace or reduce the need for humans in jobs such as ad creation, customer service, and software code writing, which have already been affected by AI to some extent. Is GenAI having an impact? ” Ouch!

Publishing 52

Publishing B2B Digitalization Communication 52

The Center for Sales Strategy

JUNE 9, 2021

Season 3 of the Improving Sales Performance Series is focused on helping sales leaders make an IMPACT on their sales performance through insight on 4 key areas: people, process, planning, and performance.

Sales 117

Sales 117

NG Data

MARCH 6, 2024

The Credit Card Competition Act could impact their ability to offer these benefits, potentially driving interchange income down. The bill's supporters argue that increased competition will benefit consumers, but its impact on savings is debatable. Source The post Could the Credit Card Competition Act Impact Credit Unions?

Banking 52

Banking 52

Customer Think

APRIL 25, 2023

Brands from Balenciaga to H&M are leveraging recycled materials in their collections and educating consumers on how to reduce their fashion environmental impact. Alongside the return of the denim maxi skirt and grunge style, sustainable fashion is trending. And they’re gaining traction.

Marketing 105

Marketing Digitalization 105

Customer Think

APRIL 26, 2024

Today’s consumers have high expectations of the customer experience, and whether or not a company meets those expectations can make or break customer retention and loyalty. According to a survey from Salesforce, at least 80% of customers state that a brand’s experience is equally as important as products and services.

Customer Experience 52

Customer Experience Meetings 52

Brooks Group

MAY 17, 2023

This article is part of our Key Fundamentals of IMPACT Selling ® series. The Importance of Asking Probing Questions The Probe step is one of the most important in the IMPACT Selling ® process but is often underappreciated and taken for granted. If anyone on your team struggles with this, our IMPACT Selling ® System can help.

Supply Chain 75

Supply Chain Sales Training Decision-making Sales 75

KAM With Passion

JUNE 23, 2021

This third post is dedicated to the execution of a high-impact KAM Training Programme. In this post, we will look at; the training content, the importance of pedagogy, the need for the right cadence and pace, the advantage to work with true KAM practitioners and how to best measure the impact of the Training.

Digitalization 130

Digitalization Acquisition Key Account Management Account Management 130

The Center for Sales Strategy

SEPTEMBER 20, 2023

The role you play as a leader in the retention of your salespeople has a huge impact on your business. The more you develop yourself as a leader, the greater influence you have on keeping the team you built in place.

Leadership 80

Leadership Sales Organization 80

Customer Think

AUGUST 27, 2021

A 2021 study by Javelin Strategy & Research has revealed that identity theft cost Americans around $56 billion last year, impacting as many as 49 million customers. A breach can quickly result in devastating financial loss for your customers and your organization. While there’s a […].

Customer Experience 141

Customer Experience Organization 141

The Center for Sales Strategy

JANUARY 31, 2024

The ripple effects of sales team turnover extend far beyond the immediate vacancy, creating a wave of challenges that can impact an organization in the short, mid, and long term.

Profitability 107

Profitability Sales Organization 107

MDI Training

JULY 26, 2023

High-Impact through Blended and Flexible Learning Over the last few years, we at MDI have been working with more and more tools to strengthen high-impact with our clients. You can find more details about these customer stories as well as High-Impact here in our MDI whitepaper.

Digital Transformation 52

Digital Transformation e-Learning Artificial Intelligence Leadership 52

Revenue Storm

FEBRUARY 14, 2023

The salesperson spoke about all the ins and outs of their product, missing any ties to the financial impact to the client’s business. However, nothing of substance came from this meeting because the salesperson did not speak to the audience in a language that had an impact. They did not care about or watch American Football.

Meetings 78

Meetings Finance Leadership Business Growth 78

Brooks Group

MAY 24, 2023

This article is part of our Key Fundamentals of IMPACT Selling ® series. Time To Persuade The first three steps of the IMPACT Selling ® System (Investigate, Meet, and Probe) revolve around understanding the customer. The IMPACT Selling ® System will give your team the advantage they need.

Value Proposition 80

Value Proposition Sales Training Construction Negotiation 80

Brooks Group

APRIL 5, 2023

This article is part of our Key Fundamentals of IMPACT Selling ® series. The Brooks Group has developed tools like the Brooks Talent Index and the IMPACT Selling Skills Index to give an objective view of behavior and communication styles, motivations, personal skills, and tacit knowledge of selling theory.

Sales Training 86

Sales Training Decision-making Sales Environment Onboarding 86

FinListics Solutions

APRIL 3, 2024

This is where crafting personalized, high-impact communications for individual stakeholders comes into play. When it comes to engaging potential clients, one thing is crystal clear: one-size-fits-all messaging falls flat. In the intricate dance of enterprise sales, each step must be tailored to the rhythm of the client's own beat.

Stakeholders 45

Stakeholders Communication Sales 45

The Center for Sales Strategy

JUNE 16, 2021

Season 3 of the Improving Sales Performance Series is focused on helping sales leaders make an IMPACT on their sales performance through insight on 4 key areas: people, process, planning, and performance.

Sales 117

Sales Media Marketing Management 117

The Center for Sales Strategy

DECEMBER 8, 2020

The IMPACT sales leadership system is both a training curriculum and an ongoing guidebook for sales leaders of all organizations and levels of experience. This system ensures sales leaders make the right People decisions, follow the best Processes , and engage in effective Planning to deliver top Performance.

Sales Leadership 114

Sales Leadership Leadership Sales Decision-making 114

Brooks Group

JUNE 28, 2023

This article is part of our Key Fundamentals of IMPACT Selling ® series. If the prior steps of IMPACT Selling ® have been done well, the salesperson should have the confidence to ask, “When do you want to get started?” Are You Ready To Train Your Team With IMPACT Selling ® ? Ask a Direct and Simple Question The U.S.

Negotiation 78

Negotiation Sales Training Sales Management 78

The Center for Sales Strategy

JULY 15, 2021

The Improving Sales Performance Series focuses on helping sales leaders make an IMPACT on their sales performance through insight on four key areas: people, process, planning, and performance. Each week, host Matt Sunshine speaks with guests on essential resources and tools that sales leaders should use to improve sales performance.

Sales 117

Sales Digitalization Management 117

The Center for Sales Strategy

NOVEMBER 17, 2022

This is the glorious time of year when most leaders are engulfed in budgets, planning, meetings, and deadlines. With less than six weeks until 2023, let’s dive into a few things to check off or add to your list.

Meetings 117

Meetings Marketing Sales 117

Customer Think

AUGUST 31, 2023

The post The Impact of Relationship Building Challenges in Sales appeared first on Kurlan & Associates, Inc. Despite my enjoyment of the series, the theme song hit me like nails on a chalkboard. I cringed every time I heard it. It explains a lot about intangibles in selling.

Sales 59

Sales 59