Zendesk

AUGUST 10, 2021

In a market where buyers are increasingly concerned with business’ values , the way you conduct yourself in this initial interaction could win you a lifelong customer—or drive a prospect away for good. Because word-of-mouth marketing is so influential, you should leverage your existing happy clients and business connections as well.

Sales 52

Sales Digitalization Media Software 52

Showpad

NOVEMBER 17, 2020

A Head of Remote Work is a new director or executive-level occupation that arose in 2020 as a result of the COVID-19 pandemic. Additional tools that might fit under an umbrella term of “human capital management” are also incredibly useful for maintaining team cohesion, manager-staff rapport and productivity benchmarking.

Remote Working 52

Remote Working Artificial Intelligence Procurement Onboarding 52

SBI Growth

JUNE 25, 2020

How has your market opportunity evolved in today’s world, and how has your organization reacted? You want to align your sales team to the opportunity and ensure that they are equipped to go after the top accounts. If you cannot.

Marketing 63

Marketing Sales Organization B2B 63

Zendesk

APRIL 7, 2021

Even with Covid-19 vaccination programs underway and normalcy within reach, the world is forever changed—as are the ways in which businesses build experiences and connections with customers. [Related read: The hottest CX trends for retailers are anything but trendy ]. “

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

SmartKarrot

MARCH 9, 2023

Depending on COVID-19 accessibility, go to client locations domestically or globally as possible. To keep the company’s services competitive, keep up with market changes and best practises. To spot patterns and areas for improvement, track and analyse client data.

Customer Success 19

Customer Success Leadership Decision-making Onboarding 19

SBI Growth

AUGUST 10, 2020

There have been numerous market crashes, defined as a. The New York Stock Exchange dates to May 17, 1792, with the signing of the Buttonwood Agreement—where twenty-four stockbrokers and merchants met at the now famous Wall Street under a Buttonwood tree.

Digital Transformation 154

Digital Transformation Digitalization Marketing Customer Experience 154

Red Star Kim

JUNE 27, 2023

In the 2023 Annual International Marketing Benchmark – PM Forum and Meridian West (kimtasso.com) client Experience (CX) and thought leadership remained top business development priorities. During Covid there was an increase in sending items such as drinks and food to engage clients during online events.

Leadership 130

Leadership Management Stakeholders Communication 130

SBI Growth

AUGUST 20, 2020

If you’re like most Sales Leaders we’ve worked with, you’re glad the first half is behind us. You are also trying to figure out how to make up lost ground. We’ve found the two most effective ways to recover from.

Sales 154

Sales Customer Experience B2B Customer Success 154

SBI Growth

AUGUST 4, 2020

For Sales Operations leaders on a calendar year, we are rapidly approaching annual planning season. As if it wasn’t difficult enough to identify where your organization’s growth will be derived from next year while trying to forecast the back-half of.

Sales 140

Sales Organization B2B Marketing 140

Red Star Kim

JUNE 7, 2023

We considered strategic thinking, business strategy and marketing and business development strategy. And then to consider how marketing and business development could add most value in their achievement. And to keep an eye on the changing competitor landscape and evolving market and client needs.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

SBI Growth

MAY 28, 2020

Why Are We Having a Hard Time Identifying Customer Needs? Just as social media platforms are constantly evolving, so is the way customers wish to interact with your company. Think of your new customer interactions as “TikTok”—it’s quick (less than 15.

Media 98

Media Customer Experience B2B Customer Success 98

Zendesk

APRIL 29, 2021

In fact, In the midst of an online shopping boom due to COVID-19, the online payment processor Stripe has become a Silicon Valley favorite. And yes–there’s a return on investment: Positive online reviews, word-of-mouth marketing, and hopefully, customer acquisition. The same could be said about their customer service experience.

Banking 59

Banking Finance Customer Experience Media 59

Zendesk

MARCH 19, 2021

To understand your customers’ unique concerns and issues during this time, see how COVID-19 is impacting customer satisfaction (and learn what to do about it). It drives positive word-of-mouth marketing. What is customer satisfaction? Satisfied customers tend to share their positive experiences with friends and family.

Media 98

Media Customer Experience Retail Value Proposition 98

Red Star Kim

SEPTEMBER 6, 2022

I haven’t reviewed a book on the topic of internal communication and yet it’s a vital element of marketing, branding, organisational culture, change management and leadership. Come with data, leave with respect. Focus on your home market (multinationals have got to make community work). Part One – Foundations.

Communication 130

Communication Facilitation Leadership Stakeholders 130