Red Star Kim

SEPTEMBER 8, 2023

This week’s PM Forum training workshop “Commerciality: Finance, Pricing, Innovation and Research” was attended by delegates from law, accountancy and insolvency firms. This supports career development by broadening knowledge, facilitating collaboration and becoming T-shaped. Why commerciality for M&BD?

Procurement 147

Procurement Value Proposition Finance Artificial Intelligence 147

Sales Management Plus -- SMP

MARCH 5, 2024

You can use the Customer Product Mix Sheet within SMP’s Dashboards to help make this easier on you and your team. Accessing the Sheet Located within the SMP dashboards, the Customer Product Mix Sheet is readily accessible. Upselling isn’t about pushing products.

Account Management 52

Account Management Facilitation Sales Prioritization 52

Arpedio

DECEMBER 19, 2023

They act as the bridge between the client and the company, facilitating communication and problem-solving. Customer Success, on the other hand, is dedicated to ensuring that clients derive maximum value from the products or services they’ve purchased. Let’s dive in!

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

They act as the bridge between the client and the company, facilitating communication and problem-solving. Customer Success, on the other hand, is dedicated to ensuring that clients derive maximum value from the products or services they’ve purchased. Let’s dive in!

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

FEBRUARY 14, 2024

Throughout this article, we will explore various aspects of sales excellence , including sales strategy development, sales training , technology utilization, and sales performance evaluation. Welcome to our comprehensive guide on achieving sales excellence and driving business growth. To excel in sales, various factors come into play.

Business Growth 52

Business Growth Sales Sales Training Decision-making 52

Red Star Kim

NOVEMBER 13, 2023

It was good to meet the private client lawyers – some recently promoted to head of department – for a workshop on “ Managing and growing your private client practice” earlier this month. Private client management and marketing: Business plans, recruitment, assessments and automation. And 90% didn’t have a marketing plan for private client.

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Red Star Kim

MARCH 30, 2023

I’m excited to announce that the Managing Partners’ Forum has just launched a series of six modules for an innovative leadership development programme for firm-wide leaders of small and medium sized professional services firms. Versions for divisional, functional and aspiring leaders are expected in 2024.

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

Red Star Kim

APRIL 11, 2023

In early April I facilitated another of MBL’s training workshops on “ Pitch Perfect – How to Prepare & Present Winning Pitches & Tenders” for legal and accounting firms. Here are some of the highlights mentioned by the delegates: Pitch points from a pitching and tendering training workshop.

Government 130

Government Innovation Meetings Finance 130

Arpedio

MARCH 13, 2024

In the ever-evolving landscape of sales and marketing, one term that has been gaining significant traction is “product-led sales.” ” This approach represents a fundamental shift in how businesses engage with their customers, placing the product itself at the forefront of the sales process. What are Product-Led Sales?

Acquisition 52

Acquisition Prioritization Onboarding Sales 52

Hubspot Sales

OCTOBER 4, 2023

In sales, where every conversation counts and every opportunity demands precision, your team needs more than just the ordinary training programs. Without sales training software, it would be very difficult to ensure reps are applying best practices, staying up-to-date with the products and services they’re selling, and closing deals.

Sales Training 78

Sales Training Software Software Sales 78

Brooks Group

MAY 17, 2022

98% of our revenue came from live, in-person training. That dried up almost overnight which made us stop to really evaluate how we could be of service to our customers (whether we could charge for it or not). The pandemic was a macro event that touched all aspects of business and life. I know this all sounds bleak but bear with me.

Supply Chain 87

Supply Chain Co-Creation Facilitation Sales 87

Brooks Group

MARCH 6, 2023

This includes coordinating with the marketing department to develop and update product prices and releases so that both departments are aligned. This includes coordinating with the marketing department to develop and update product prices and releases so that both departments are aligned. Customer Satisfaction 10.7%

Sales Management 52

Sales Management Management Suppliers Sales 52

Nutshell

FEBRUARY 22, 2023

Front-line service departments like sales and support thrive when they receive a substantial number of calls daily. But do sales representatives really know how to pitch their products and services to potential clients? Its main goal is to boost agent efficiency to increase productivity and profitability.

Software 62

Software Software CRM Facilitation 62

Flevy

MARCH 20, 2024

They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. Business frameworks and methodologies are structured tools to approach complex, but common business challenges. FlevyPro is currently used by 100s of consultants and business executives.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service. Here are some examples of how to use AI in customer service for your business.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Customer service technology has come a long way from the oldest documented customer complaint inscribed on a more than 3,700-year-old clay tablet.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Aepiphanni

MAY 25, 2021

a Chinese multinational technology company specializing in Internet-related services, products and artificial intelligence. One popular need is driving services like Uber, Lyft and taxis. products an edge over their competition.“As industry, and it seems A.I. One company which contributed to that is Baidu, Inc.—a

Artificial Intelligence 95

Artificial Intelligence Internet Facilitation Small Business 95

Hubspot Sales

NOVEMBER 26, 2021

Certain schools of B2B sales advise against offering prospects discounts — as it can train both customers and salespeople to devalue their products or services. A company leverages a quantity discount strategy by offering discounted prices for higher-volume orders — or by discounting varying quantities of a certain product.

Retail 124

Retail eCommerce Profitability Construction 124

Zendesk

JANUARY 17, 2024

In years past, the Partner team at Zendesk hosted in-person and online Partner events to discuss product roadmaps and features to help customers find solutions to common pain points. What you can expect from the Community The Community is designed to facilitate collaboration between Partners.

Digitalization 52

Digitalization Facilitation Onboarding Innovation 52

Hubspot Sales

NOVEMBER 28, 2023

Let’s take a closer look with some examples: Product datasheets. Marketing and sales teams rely heavily on one another to drive business. After all, it’s the marketing department that generates leads, and the sales team that converts those leads to paying customers. Table of Contents How can Sales and Marketing collaborate? The result?

Marketing 103

Marketing Sales Decision-making Prioritization 103

Miller Heiman Group

APRIL 10, 2019

Miller Heiman Group is thrilled to announce its inaugural class of the MHG Icons, bringing together outstanding client facilitators as trusted ambassadors and advocates of our sales and service methodology and skills programs. Sally Brause , Great America Financial Services. Michael DeRosa ,Travelers. Nicholas Gregory, Sabre.

Facilitation 77

Facilitation Financial Services Digitalization Organization 77

Arpedio

FEBRUARY 14, 2024

Moreover, establishing a foothold provides businesses with an opportunity to test the waters and fine-tune their products or services to meet the specific needs of the target market. Are you looking to take your business to new heights and reach a global audience?

Supply Chain 52

Supply Chain Decision-making Government Marketing 52

Arpedio

MARCH 6, 2024

These challenges can hinder productivity, strain relationships, and ultimately impact the bottom line. Their role is multifaceted, involving elements of sales, customer service, and strategic planning. Addressing these challenges is crucial for business success.

Account Management 52

Account Management Management Client Relationships Communication 52

Arpedio

OCTOBER 17, 2023

These tools are designed to align with the core principles of account management, which involve providing customers with exceptional service, support, and opportunities for improvement. These powerful tools offer a centralized platform that simplifies a wide range of tasks.

Account Management 52

Account Management Software Software Management 52

Insightly

JUNE 26, 2023

In general, CRM training refers to the process of educating the end-user individuals on how to effectively use customer relationship management (CRM) software and tools. CRM training can also refer to the training needed to the administrator of a CRM, meaning the person or teams that will own the system within an organization and maintain it.

CRM 52

CRM Decision-making Software Software 52

Insightly

DECEMBER 13, 2023

Evaluating a CRM system is vital for any company in industries such as manufacturing , consulting , professional services , media and advertising , non-profit, technology, and many others. The importance of Customer Relationship Management (CRM) software across different industries and business environments is hard to ignore.

CRM 52

CRM Decision-making Software Software 52

Insightly

DECEMBER 13, 2023

Evaluating a CRM system is vital for any company in industries such as manufacturing , consulting , professional services , media and advertising , non-profit, technology, and many others. The importance of Customer Relationship Management (CRM) software across different industries and business environments is hard to ignore.

CRM 52

CRM Decision-making Software Software 52

Arpedio

FEBRUARY 22, 2024

Key Principles and Objectives of Spin Selling At its core, Spin Selling aims to shift the focus of sales interactions from product features to customer needs. By understanding the prospect’s challenges, sales professionals can position their products or services as solutions to address these issues effectively.

Software 52

Software Software Decision-making Performance Review 52

Arpedio

APRIL 15, 2024

By leveraging customer data, AI can recommend tailored products or services, send targeted messages, and engage customers at the right time with the right content. By analyzing large volumes of data in real-time, AI can identify trends, predict customer needs, and recommend personalized solutions.

Artificial Intelligence 52

Artificial Intelligence Decision-making Innovation Prioritization 52

Planview

SEPTEMBER 20, 2023

We also use this opportunity to recognize customers who challenge Planview to build better products and provide better service, leading to improved collaboration while helping us define what success means to our customers. Since then, they have steadily brought on more business units, each with their own unique requirements.

Energy and Utilities 59

Energy and Utilities Banking Supply Chain Government 59

Insightly

MAY 30, 2023

Customer relationship management (CRM) has become a critical tool for driving business success across industries. As businesses increasingly rely on CRM software and systems to manage customer interactions, evaluating the overall effectiveness of these tools is essential. Setting benchmarks is necessary to evaluate the impact.

CRM 52

CRM Decision-making Facilitation Customer Experience 52

Brooks Group

SEPTEMBER 15, 2022

This is often due to a lack of training in areas that sales professionals need to succeed. Sales team training can greatly improve the effectiveness of your sales team, resulting in higher sales and increased profits. In this post, we will discuss three reasons why companies should invest in team sales training.

Sales Training 52

Sales Training Sales Negotiation Communication 52

Zendesk

NOVEMBER 29, 2021

Customer service is a vital part of not only the customer experience but also the success of a business. Ninety-six percent of consumers around the globe believe customer service is an important factor when it comes to brand loyalty, according to a Microsoft study. The answer: Help them adopt a customer service mindset.

Facilitation 59

Facilitation Customer Experience Decision-making Organization 59

Arpedio

JANUARY 9, 2024

Whether it’s refining communication methods, optimizing service delivery, or enhancing product features, a commitment to improvement is facilitated by a keen understanding of key metrics. By analyzing quantifiable data, Account Managers gain insights into what works and what needs improvement. Let's talk!

Account Management 52

Account Management Management Client Relationships Account Planning 52

Hubspot Sales

APRIL 12, 2021

Marketing messaging is broader — it covers the more general features and benefits a product or service has to offer. It might sound like, "Our product can cut the length of your systems development lifecycle in half without sacrificing quality.". Let's jump in. Elements of Successfully Implementing Consistent Sales Messaging.

Sales Management 131

Sales Management Management e-Learning Sales 131

Flevy

FEBRUARY 26, 2024

This article explores the key KPIs associated with Digital Transformation Strategy, highlighting their role in facilitating informed decision-making and effective strategy implementation. This strategic pivot is essential for enhancing competitiveness, improving customer experience, and fostering innovation.

Digital Transformation 52

Digital Transformation Digitalization Management Innovation 52

OnStrategyHQ

DECEMBER 20, 2023

To kick this process off, we recommend 1-2 weeks (1-hour meeting with the Owner/CEO, Strategy Director, and Facilitator (if necessary) to discuss the information collected and direction for continued planning.) Free Strategic Planning Guide What is Strategic Planning? A good strategic plan dictates “how” you travel the selected road.

Value Proposition 98

Value Proposition Facilitation Decision-making Organization 98