Zendesk

FEBRUARY 27, 2024

You’ll leave with the perspective, connections, and know-how to provide more meaningful experiences, deliver automated service through next-gen digital agents that customers love, and equip your agents and admins with the knowledge to harness customer data smartly and ethically in the AI-driven future of customer service.

Digitalization 59

Digitalization Customer Experience Organization 59

Zendesk

MARCH 8, 2023

After all, most companies possess significant data about the people who buy their products and services. AI and data will drive modern, efficient service for both customers and agents Conversational omnichannel support gives customers the answers they want, when they want them, on the channel of their choice.

eCommerce 98

eCommerce Meetings Stakeholders Profitability 98

Zendesk

FEBRUARY 21, 2024

Buyers are just a few clicks away from purchasing a product from a small business on the other side of the globe. No longer are they just selling products or services—they’re building relationships and selling a great customer experience. Evolving technology means customers are no longer limited to shopping locally.

Sales 52

Sales Computers and Electronics Decision-making Software 52

Zendesk

DECEMBER 8, 2023

We surveyed 600 CX leaders and agents to better understand their views on the evolution of their roles, their industry, and what that timeline might look like. Agents will need to understand where AI fits into their evolving workflows and how tools like generative AI can make them more efficient.

Customer Experience 52

Customer Experience Prioritization Innovation Digitalization 52

Zendesk

JUNE 9, 2022

An investment in omnichannel is an investment in connecting with customers on their terms and winning their repeat business. Your business becomes omnichannel when your interactions are connected and consistent across all channels, devices, and platforms. Agents will have more context, and customers won’t have to repeat themselves.

CRM 98

CRM Media Advertising Customer Experience 98

Zendesk

MAY 24, 2023

Improve agent efficiency and productivity AI can boost agent productivity and efficiency with tools and automations that simplify workflows. This reduces your team’s workload and frees your agents to address high-value tasks and complex customer issues.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

FEBRUARY 15, 2024

Follow along to learn more about chatbot templates, their benefits, and how to use them to improve agent productivity. 20 popular chatbot templates Benefits of using chatbot templates How to use chatbot templates Frequently asked questions Use chatbot templates to boost agent productivity What is a chatbot template?

e-Learning 52

e-Learning Onboarding Artificial Intelligence Customer Experience 52

Apptivo

DECEMBER 15, 2023

Customers today expect to connect with companies through the channel of their choice, whether that’s chat, email, phone, or social media. With customer service software, companies can track key performance indicators like average response time, customer satisfaction scores , and agent productivity. Touchpoints: 1.Digital

Software 52

Software Software Retail Media 52

Apptivo

DECEMBER 15, 2023

Customers today expect to connect with companies through the channel of their choice, whether that’s chat, email, phone, or social media. With customer service software, companies can track key performance indicators like average response time, customer satisfaction scores , and agent productivity. Touchpoints: 1.Digital

Software 52

Software Software Retail Media 52

Zendesk

NOVEMBER 9, 2023

And with an all-new intents dashboard, agents can easily choose the topics that should be automated with generative replies, enabling admins to save a significant amount of time. It creates service consistency across channels and locations, which helps customers form more meaningful connections with a specific brand.

Customer Experience 52

Customer Experience Retail Innovation Meetings 52

Zendesk

FEBRUARY 29, 2024

Much of that experience hinges on engaging nearly all of a customers’ senses—seeing the products, smelling and touching them, and connecting through meaningful conversations with retail consultants. It’s an effort with its fair share of challenges, McGinnity admitted. Even so, her team is working hard to bring their vision to life.

Digitalization 59

Digitalization Digital Transformation Retail Innovation 59

Zendesk

OCTOBER 5, 2023

Support agents are placed in divisions based on their expertise, so avid golfers work on Mizuno’s golf team. And since golf is Mizuno’s largest division, more than half of Conner’s agents work on that team. It’s a humongous division for us, and it’s very specialized in what our agents need to know.

Procurement 52

Procurement Manufacturing Retail Facilitation 52

Zendesk

MARCH 20, 2024

Customers want outstanding experiences whenever they connect with your business—and the right QA processes can help you deliver. For example, maybe your agents are unknowingly ending conversations incorrectly—perhaps they’re not asking if there’s anything else they can do for the customer. Take time to assess your current operations.

Customer Experience 52

Customer Experience Facilitation Software Software 52

Zendesk

MAY 24, 2023

Implementing intelligent bots AI bots can assist customers quickly, 24/7 by answering low-value customer questions (like where an order is and when it is expected to arrive) or surfacing relevant product documentation that a customer has questions about. Bots are also able to collect information from customers if needed, for agent escalation.

Manufacturing 52

Manufacturing Supply Chain Artificial Intelligence Logistics 52

Zendesk

OCTOBER 31, 2023

Interactive Messaging Templates Interactive Messaging Templates (Support) (Paid) enables the creation and management of ‘Messaging Templates’ that allow agents to harness the power of these tools in messaging conversations at the press of a button. Create and manage ‘Messaging Templates’ via the Admin Panel.

Government 52

Government Finance Retail Decision-making 52

Zendesk

MAY 9, 2023

Implementing intelligent bots AI bots can assist customers quickly, 24/7 by answering low-value customer questions (like where an order is and when it is expected to arrive) or surfacing relevant product documentation that a customer has questions about. Bots are also able to collect information from customers if needed, for agent escalation.

Manufacturing 52

Manufacturing Supply Chain Artificial Intelligence Logistics 52

Zendesk

JANUARY 17, 2024

In just a few years time, these forces will radically transform the pivotal connection between customers getting support and the organizations that provide it. Customers expect conversational commerce and eagerly tune into live-streaming sessions to learn about—and purchase—new products. It’s not enough for transactions to be seamless.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Internet Negotiation 52

Zendesk

SEPTEMBER 21, 2023

For each new ticket, a search by user’s email is automatically performed–but in cases no data has been found agents can connect Plentymarket users manually with a search. Empower your support agents with the Shipmondo app, offering a concise and speedy snapshot of both historical and ongoing customer orders and shipments.

Facilitation 52

Facilitation Communication Management 52

Zendesk

JUNE 7, 2021

They’re also easier to automate and connect to any self-service options you offer. And support agents can field multiple messaging conversations at once, allowing for a level of multitasking that’s impossible over the phone. Paul Lalonde, Zendesk product expert. It represents convenience—both in terms of speed and accessibility.

Media 98

Media Customer Experience CRM Meetings 98

PandaDoc

APRIL 6, 2023

VoIP (Voice over Internet Protocol) is a good friend of sales agents. The technology allows you to call prospects and clients using just an Internet connection. What you need to know about CRM with VoIP integration CRM and VoIP integration refers to a connection between two business applications. But this is not all.

CRM 52

CRM Sales Software Software 52

Zendesk

NOVEMBER 28, 2023

This support extends from pre-purchase to post-sale, focusing on completely resolving consumer issues while also driving home the value and functionality of the SaaS product. An e-commerce brand, for example, may only need to handle basic inquiries about product specs, refunds, or shipping concerns.

e-Learning 52

e-Learning Software Software Brainstorming 52

Zendesk

JUNE 29, 2023

With Yellow.ai’s conversational service cloud (CSC) solution, enterprises can deliver real-time support to their customers by automating routine queries and intelligently transferring complex queries to human agents. Unlock Glean’s AI-powered contextual recommendations to boost productivity and streamline workflows.

eCommerce 52

eCommerce CRM Customer Experience Management 52

Zendesk

JULY 27, 2023

Be My Eyes Be My Eyes (Support) is a free iOS and Android app made up of a global community that connects 500,000+ blind or low-vision people with 6.5M sighted volunteers and company agents through a live video call. Take advantage of AI-based features such as ticket title generation and auto-summarization.

e-Learning 52

e-Learning Retail Communication Customer Experience 52

Zendesk

NOVEMBER 30, 2022

And for many businesses that made the shift to operating online during the pandemic, it’s been a challenge to connect with customers on a personal level. We’ve learned that we can be hindered by the tools we use to connect, or greatly aided by them. It’s always a good time to make a connection. No one likes to lose customers.

Digitalization 52

Digitalization Media Customer Experience Profitability 52

Zendesk

DECEMBER 8, 2021

Loyal customers can help generate revenue for years to come—not only through their own purchases but also by becoming a brand ambassador and recommending your products or services to others via word of mouth, reviews, or social media. Cross-functional collaboration helps customer service agents solve problems faster and with more authority.

Artificial Intelligence 98

Artificial Intelligence Digitalization Communication Media 98

Zendesk

OCTOBER 5, 2021

Research also shows that 76 percent of consumers like to buy products using chat or messaging, and 72 percent are more likely to make a purchase online if they can ask questions in real-time. Use Business Messages alongside other messaging apps to connect with more customers on their preferred platform in a safe, convenient way.

Customer Experience 96

Customer Experience Prioritization Communication Meetings 96

Zendesk

JANUARY 30, 2024

In the context of Zendesk, “tech stack” refers to a combination of tools and technologies that work together with our products—all geared toward improving a business’s customer experience (CX). But at times, our products aren’t the right fit—that’s why we have Partners.

Customer Experience 52

Customer Experience Decision-making Meetings Innovation 52

Zendesk

MAY 14, 2021

There’s no doubt that it’s been a crazy year , for everyone, including customer support agents. No wonder 70 percent of agents report feeling overwhelmed, according to the 2021 Zendesk Customer Experience Trends Report. 36% of teams have had to lay off agents. Here are the biggest changes to agent work (according to agents).

Remote Working 98

Remote Working Prioritization Customer Experience Meetings 98

Zendesk

JANUARY 31, 2024

Reduce agent training by not distracting them with ticket fields that do not apply to certain types of tickets. Build unlimited nested views to greatly increase your agents’ efficiency and team productivity. Moreover, agents can initiate calls directly from Zendesk with a simple button click.

Communication 52

Communication Decision-making Prioritization Management 52

Zendesk

SEPTEMBER 8, 2021

Use them to help customers get what they need and reduce the load on your customer service agents. They can automate many simple customer service tasks and provide speedy responses, so customers don’t have to rely on a real-time agent. Connect with customers where they are. Reduce the load on customer service agents.

Artificial Intelligence 98

Artificial Intelligence eCommerce Customer Experience Media 98

Zendesk

JUNE 18, 2021

In many cases, users can get information about how a product works or ask questions about specific features. The company specializes in automation software for marketing services and products, but it has also used its community forum to build a branded community for marketers looking for answers. Provide specialized support.

Brainstorming 98

Brainstorming Software Software Customer Experience 98

Zendesk

SEPTEMBER 15, 2021

Digital customer experiences are critical for surviving in a connected world. In a connected world, information security is critical, and companies must comply with industry regulations and standards for general security and privacy frameworks. Often, risk comes from human error, from either the customer’s end or your agents.

e-Learning 97

e-Learning Digitalization Finance Retail 97

Zendesk

APRIL 13, 2023

If you’re in San Francisco, you can join us in the historic Dogpatch neighborhood for a full day of programming and keynotes from our CEO Tom Eggemeier, CTO Adrian McDermott, and a host of product experts. The opening keynote will be broadcast five times over the course of 24 hours to connect with our global community.

Customer Experience 98

Customer Experience 98

Zendesk

NOVEMBER 3, 2022

Upwork practices what it preaches when it comes to customer service—many of its CX agents are freelancers. And even though Upwork’s CX agents receive 600,000 tickets annually, the team seems to be happy. We’re keeping them engaged,” Pliskow says of his agents’ success. Using technology to connect. Successful CX.

Stakeholders 98

Stakeholders Innovation Customer Experience Management 98

PartnerTap

FEBRUARY 20, 2024

Companies have changed how they buy products and services for their companies, and sales deals today are exponentially more complex than they were 10 years ago. Change-agent leadership The most critical ingredient for any successful transformation initiative is change-agent leadership. Customers buy additional products.

Leadership 52

Leadership Suppliers Sales CRM 52

Zendesk

MAY 31, 2023

Once the customer goes online, they will appear in your TeamViewer service queue and you can instantly connect with a single click to their device. Instead, Yuma empowers support agents with productivity tools, automated drafts, and insights. The agent can create replies taking the ticket content into consideration.

e-Learning 52

e-Learning Communication Innovation Management 52

Hubspot Sales

SEPTEMBER 8, 2023

However, it still works like your standard phone: you dial a number by typing it in or selecting one from your contacts, wait to be connected, then speak into the softphone. The platform offers smart call routing, where incoming calls are routed to appropriate departments and agents, IVR and call-back options, and call tracking.

Internet 86

Internet Remote Working Software Software 86