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Want to Accelerate Your SAM Journey? Create a Center of Excellence

Strategic Account Management Association

The pandemic has forced organizations to pivot and reinvent how they engage with customers. By Dominique Côté, Founder & CEO, Cosawi & Principal, The Summit Group. Disruption Leads to Innovation. Disruption, although most times unwelcome, gives way to innovation. This last year has certainly proven this saying.

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Lessons from a Winning Global Account Management (GAM) Program

Strategic Account Management Association

Development: We spent several weeks designing a tangible experience that could help address the customer’s “digital enablement roadmap” pain point. We developed a new program feature, the Tech & Trends Advisory Workshop series, to guide our customers through a journey of discovery, evaluation and strategic roadmap development.

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Book review: Coaching skills: A handbook by Jenny Rogers

Red Star Kim

She ran management development and leadership programmes at the BBC before founding a leading coaching consultancy. She explains that the book was designed to help people understand what coaching is, how it works and how to do it. So here is a book review of Coaching skills: A handbook by Jenny Rogers. What is coaching? .

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Building Your AI Governance Blueprint: A Guide to Ethical AI

OnStrategyHQ

This is why it’s crucial to think about how your organization will use AI ethically and effectively in the coming days, weeks, months, and even years. So, with that said, read on for our blueprint to guide your ethical AI implementation process. AI will revolutionize how we work! Why Do AI Initiatives Usually Fail?

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KPI Management: Innovation Pipeline Strength KPIs

Flevy

This article seeks to explore the significance of Innovation Pipeline Strength within organizations, highlighting how Key Performance Indicators (KPIs) associated with this area can aid in strategic decision-making, strategy formulation, and operational improvements.

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KPI Management: Strategic Planning KPIs

Flevy

The role of Strategic Planning is pivotal across industries, serving as a guiding beacon for decision-making and resource allocation. Our discussion will focus on how these metrics can illuminate paths toward achieving strategic objectives, optimizing operational performance, and fostering innovation.

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KPI Management: Research & Development (R&D) KPIs

Flevy

Research & Development (R&D) stands as the cornerstone of Innovation and a primary driver of creating a sustainable Competitive Advantage in today’s fast-paced and technology-driven markets. This essential function encompasses the activities organizations undertake to innovate and improve their products or services.