Red Star Kim

FEBRUARY 22, 2024

It’s helpful in conversations, critical thinking and negotiation. Socrates (470 – 399 BC) was a Greek philosopher – known for his integrity and skill in conversation, teaching and argument. Socratic questioning for conversations Socratic questioning contributes to the art of conversation. So what is Socratic questioning?

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Upland

AUGUST 29, 2023

They may be looking to solve a specific problem or browsing through the available solutions. They are in the early research phase, seeking information and knowledge about a particular product, service, or solution. In essence, the final decision is made on whether your product or solution meets their needs.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Upland

MARCH 12, 2024

The same thing that was true before the advent of artificial intelligence is still true today: in complex B2B sales, the human touch is indispensable. Artificial Intelligence can help you define your ideal customer profile How well do you know your ideal customer profile? Many sellers feel like it might be coming for their jobs.

Artificial Intelligence 195

Artificial Intelligence Sales B2B Organization 195

Red Star Kim

OCTOBER 25, 2023

And we subsequently had a conversation about CogniClick. What CogniClick does CogniClick uses artificial intelligence (AI) to drive industry insights research to prompt engagement and produce valuable content for thought leadership (e.g. White Papers) for lead generation.

Banking 130

Banking Artificial Intelligence Cybersecurity Key Account Management 130

Customer Think

JUNE 1, 2023

Artificial intelligence is making great strides in our day-to-day life and chatbots like ChatGPT are simulating human conversations quite fluently.

Artificial Intelligence 114

Artificial Intelligence Marketing 114

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. You’ll see this intelligence infused throughout the entire customer journey and into the agent and admin experience.

Supply Chain 97

Supply Chain Artificial Intelligence Innovation Customer Experience 97

Customer Think

DECEMBER 11, 2023

These sophisticated chatbots are not mere responders; they’re conversational architects, building bridges between human queries and intelligent, nuanced solutions. In an age where instant gratification is the norm, businesses are turning to generative AI chatbots to meet and exceed customer expectations.

Customer Experience 69

Customer Experience Meetings 69

Brooks Group

FEBRUARY 16, 2024

These are both good strategies, but the true differentiator is the sales professional and their emotional intelligence. Successful sales professionals differentiate themselves three ways: They are highly emotionally intelligent. They’re empathetic and highly emotionally intelligent. The truth is you buy from people you like.

Emotional Intelligence 82

Emotional Intelligence Sales Sales Training Decision-making 82

Nutshell

DECEMBER 7, 2023

Generative artificial intelligence (AI) has been the talk of the town this year for its potential to transform entire industries. One way to harness the power of artificial intelligence is by implementing AI productivity tools. You ask questions or make requests, and the software will provide an answer, solution, or example.

Artificial Intelligence 100

Artificial Intelligence Software Software Meetings 100

Sales Gravy

JANUARY 23, 2024

This isn't about interrogating; it's about engaging in a conversation that uncovers deeper needs and desires. It's a step towards a solution that's not just a product but a tailored answer to their unique problem. This emotional intelligence allows salespeople to build a rapport that goes beyond the transactional.

Emotional Intelligence 93

Emotional Intelligence Decision-making Sales Training Sales 93

Red Star Kim

OCTOBER 19, 2023

With little advance information it was more challenging to engage the caller and direct the conversation appropriately. Few had systems that monitored call, follow up and conversion data to support pipeline and performance analysis. Where information was sparse it limited the amount of preparation that could be done.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Hubspot Sales

NOVEMBER 16, 2023

Her talk was on customer connection in the new era — how information has transformed into intelligence, and how this intelligence is what allows you to connect with your customers. It’s no longer just about acquiring information, but knowing how to act on intelligence. Always start with the CUSTOMER! I was hooked.

CRM 78

CRM B2B Decision-making Business Growth 78

Flevy

JULY 6, 2022

Account-based Marketing (ABM) solutions are valuable to implement the ABM approach. These solutions can be combined with other Sales and Marketing systems, e.g. CRM or any Marketing Automation platforms , to better target and prioritize communications with key accounts. ABM solutions have the 4 core functions: Account Management.

Marketing 109

Marketing Account Management Facilitation CRM 109

Red Star Kim

DECEMBER 7, 2023

It would be an excellent addition as a companion guide to the materials you receive when you sign up for your NLP course and therefore, conversely, would provide a great insight into what NLP practitioner training covers if you needed some persuasion before signing up.

Emotional Intelligence 130

Emotional Intelligence Publishing Communication Negotiation 130

Force Management

DECEMBER 14, 2023

What you can control is the tools you provide to help that partner sell your solution. The digital content available means customers are educating themselves about your offerings prior to any conversation with an actual salesperson. How do we specifically solve these problems with your solution? • What is our proof?

Value Proposition 91

Value Proposition Negotiation Decision-making Leadership 91

Hubspot Sales

AUGUST 24, 2023

It can gather intelligence, saving time and personalizing prospect communications. Artificial intelligence (AI) sales reps have revolutionized the sales domain, offering various applications that transform sales professionals‘ operations. Sales professionals can deliver targeted and relevant offers, increasing conversion rates.

Artificial Intelligence 81

Artificial Intelligence Emotional Intelligence Negotiation Sales 81

Customer Think

JUNE 23, 2023

The way businesses connect with customers is evolving, and artificial intelligence (AI) is leading the way. Servion Global Solutions predicts AI will power 95% of all customer interactions by 2025, including live telephone and online conversations.

Artificial Intelligence 72

Artificial Intelligence 72

Hubspot Sales

MARCH 7, 2022

HubSpot Sales Hub's extensive call tracking capabilities make it one of the premier cold calling software solutions available. On top of that, the software includes first-rate conversational intelligence features to help inform more thoughtful, effective cold calls as time goes on. Conversational intelligence capabilities.

Software 89

Software Software Artificial Intelligence CRM 89

Hubspot Sales

MAY 18, 2021

Conversational intelligence tools — programs that use artificial intelligence to automatically record, transcribe, and analyze hours of sales calls — are becoming a staple of a growing number of sales organizations' tech stacks. How Managers Can Use Conversational Intelligence.

Sales Management 107

Sales Management Management Energy and Utilities Artificial Intelligence 107

Zendesk

MAY 24, 2023

AI has been a part of pop culture for generations (enter: The Terminator), but the recent developments of ChatGPT and AI-powered bots have breathed new life into the conversation surrounding its role in business. When routing to a human agent, the sentiment gets included in the conversation. How can AI help customer service?

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

NOVEMBER 29, 2022

Kore.ai (SunCo) is the Gartner Magic Quadrant Leader in conversational AI and brings intelligent Virtual Assistant automation to Zendesk Sunshine Conversations. Assign the intelligent Virtual Assistant to converse with your customers for common and repetitive requests, and free up agents for more critical, high-value requests.

e-Learning 98

e-Learning Finance Banking Construction 98

Zendesk

JANUARY 17, 2024

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. Customers expect conversational commerce and eagerly tune into live-streaming sessions to learn about—and purchase—new products.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Internet Negotiation 52

Zendesk

MARCH 1, 2024

What is intelligent call routing? Intelligent call routing (ICR) is a refined telecommunications technology that efficiently directs incoming calls based on various factors, such as the caller’s needs and agent availability. But it doesn’t have to be that way.

Telecommunications 52

Telecommunications Prioritization Customer Experience Software 52

Arpedio

FEBRUARY 19, 2024

One such technology that has revolutionized sales practices is Artificial Intelligence (AI). Definition of AI in Sales Artificial Intelligence (AI) in sales refers to the application of advanced technologies, algorithms, and machine learning techniques to streamline and optimize various aspects of the sales process.

Artificial Intelligence 52

Artificial Intelligence Sales Government Decision-making 52

Arpedio

APRIL 11, 2024

Introduction to AI in Sales In the dynamic landscape of modern sales, Artificial Intelligence (AI) is revolutionizing traditional approaches and unlocking unprecedented opportunities for growth and efficiency. This level of personalization enhances customer engagement, increases conversion rates, and strengthens customer loyalty.

Artificial Intelligence 52

Artificial Intelligence Prioritization Sales Innovation 52

Arpedio

APRIL 15, 2024

In today’s rapidly evolving business landscape, artificial intelligence (AI) has emerged as a pivotal tool in revolutionizing the sales domain. By analyzing large volumes of data in real-time, AI can identify trends, predict customer needs, and recommend personalized solutions.

Artificial Intelligence 52

Artificial Intelligence Decision-making Innovation Prioritization 52

AchieveIt

MARCH 20, 2024

Many in the artificial intelligence field constantly debate this question, but is there be a better way to approach it? Today, generative AI can be summarized into three main categories: conversational AI, foundational models, and large language models (LLMs). The short answer is “Yes!”

Artificial Intelligence 52

Artificial Intelligence Government Healthcare Decision-making 52

Red Star Kim

NOVEMBER 1, 2023

Some use integrated systems (see Intapp leads the way with client lifecycle management (CLM) solution (kimtasso.com) ) which automatically scrapes data from emails and calendars and others used standalone systems (such as InterAction, Dynamics, SalesForce and HubSpot).

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

FEBRUARY 14, 2023

The danger of telling people what to do is that you are likely to create resistance – unless you take them on the exploration journey to co-create a solution. A simple way to consider the difference is that in coaching we are primarily asking questions but in consulting we are also suggesting possible solutions.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. What is an AI call center?

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Hubspot Sales

JULY 7, 2023

As technology advances and becomes more accessible, businesses are leveraging artificial intelligence (AI) to improve their sales processes. In summary, AI can provide valuable insights that enhance the accuracy and efficiency of prospecting, enabling sales teams to make better-informed decisions and achieve higher conversion rates.

Artificial Intelligence 115

Artificial Intelligence Emotional Intelligence Sales Decision-making 115

Hubspot Sales

JUNE 26, 2023

But its influence isn't limited to individual reps — AI's progress is also going to lead to the creation and adoption of more sophisticated resources for broader sales teams, like improved conversation intelligence software and more refined forecasting solutions.

Artificial Intelligence 83

Artificial Intelligence Banking Sales Construction 83

SalesPop

JANUARY 13, 2023

From beginning as a software developer at Microsoft to being the CEO of the number one GTM intelligence tool, she has gained her expertise with time and patience. Today, John and Mona Akmal will discuss “revenue intelligence” in this expert insight interview. The importance of the right data in revenue intelligence.

Onboarding 52

Onboarding CRM Software Software 52

Account Manager Tips

AUGUST 14, 2022

Emotional intelligence 6. Because the job is so varied and involves many different tasks, you need a lot of skills to do it well: Strategic thinking Influencing Business management Leadership Teamwork Change management Innovation and creativity Solution design and positioning Relationship building Sales Project management Phew!

Key Account Management 246

Key Account Management Account Management Emotional Intelligence Management 246

MDI Training

NOVEMBER 14, 2023

Artificial Intelligence as a Co-Trainer in Leadership Development In a world that is constantly evolving, we at MDI always strive to be at the forefront of finding innovative ways to promote and sustainably improve leadership development. It’s about making the future of leadership training even more sustainable.

Leadership 105

Leadership Artificial Intelligence Digital Transformation Digitalization 105

Mercuri International

SEPTEMBER 8, 2023

In November 2022, OpenAI, a San Francisco-based company specializing in artificial intelligence (AI), launched a language model called ChatGPT. Simply put, ChatGPT is an AI-based virtual assistant, trained to handle a variety of questions and answer them in a natural and conversational way. The response was huge.

Artificial Intelligence 64

Artificial Intelligence B2B Advertising Publishing 64

Hubspot Sales

MAY 24, 2021

Having conversations with prospects is baked into sales — in a lot of ways, it's the basis of the whole concept. You need to be able to successfully initiate and conduct productive sales conversations if you really want to thrive in a sales role. A successful sales conversation is rooted in trust and comfort.

Value Proposition 135

Value Proposition Sales Communication Organization 135