Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

SuperOffice

MAY 16, 2021

The increase in digital communication has resulted in customers now expect ing more transparency, abundance of information, ability to reach businesses through various channels and at all hours , as well as faster and more personali s ed responses. Or maybe a sales rep is heading for a big pitching meeting with a customer.

CRM 129

CRM Digitalization Customer Experience Digital Transformation 129

Freshworks

NOVEMBER 12, 2020

Well, that’s digital transformation on steroids. This means pure, filter-coffee like data can lead to great machine learning models that can realize bot-based, algorithm-driven, one-to-many customer interactions that can truly transform the customer experience. . Pretty much known, wasn’t it? Click here.

e-Learning 52

e-Learning Artificial Intelligence Transportation Digital Transformation 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. These tools increase the efficiency of support, sales, and marketing teams and enable businesses to connect with customers and prospects online at scale, he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

ACT

JANUARY 13, 2023

To achieve this, SMBs had to adopt technology quickly in 2020 to maintain profitability and employee productivity, and we continue to see the ripple effects today. One of the best uses of AI is to create a personalized customer experience for buyers by automating manual tasks and streamlining the process. Remote onboarding.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

Planview

JULY 22, 2022

As the world grows more and more digital, customers across every industry are expecting digital-first, timely assistance and support. As shown in this digital transformation in banking case study roundup, all businesses — including banks — have been forced to change and evolve with the times. Absolutely.

Digital Transformation 52

Digital Transformation Banking Digitalization Construction 52

Freshworks

APRIL 2, 2021

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitality industries have been hit particularly hard. We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years.

Customer Experience 53

Customer Experience Software Software Transportation 53

Showpad

MARCH 11, 2020

Recently, our US-based team headed to Chicago while our EMEA Showpadders gathered in Ghent, Belgium for our 2020 Revenue Kickoffs (RKO). And as the Chief Customer Officer, I am more envirgorated than ever to partner with our customers to become best-in-class in sales enablement and digital transformation.

Digital Transformation 64

Digital Transformation Transportation Manufacturing Digitalization 64

Showpad

JUNE 14, 2021

With a restarting economy, many B2B go-to-market teams are at risk of being left behind as competitors lean in strongly to digitally transformative selling and buying strategies. Previously, a deal’s loose ends were sorted out during in-person meetings where sales reps could fall back on their techniques and experience.

Meetings 59

Meetings B2C Stakeholders B2B 59

Zendesk

MAY 3, 2021

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. How should retailers invest in CX?

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8