Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. The OnePlace legal client relationship management system was acquired by InTapp in 2019. OnePlace/Intapp Another delegate mentioned he liked using this system.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

JUNE 16, 2022

Alongside generating new business directly from clients and developing existing client relationships, referrer management was seen as vital to generate revenue and profit – particularly for those reliant on commercial transactions in B2B and consumer clients in B2C. Telephone skills workshop (kimtasso.com) ).

Management 130

Management Key Account Management Digitalization Communication 130

Red Star Kim

SEPTEMBER 29, 2023

Consistency was another theme as well as the need for clarity of target audiences and the use of various media outlets, preferred digital channels and modes of engagement. How happy are you with your CRM (and integrated mailing, analytics and relationship management capabilities)?

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Red Star Kim

OCTOBER 16, 2023

While the delegates had some exciting mountain climbing, sailing and diving adventures to report – they observed that often their people focused on digital events and tended to be “chained to desk ”. And to know when to cut their losses and move onto other potential referrer relationships.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

SEPTEMBER 26, 2022

And where they want to spend more time in the future: 30% digital marketing, content marketing and social media. 30% something else (comments included integrated marketing campaigns and key client programmes). 56% of delegates felt that the digital strategy at their firm really good, 33% average and 11% said that it needed improvement.

Digitalization 147

Digitalization Media Marketing Communication 147

Red Star Kim

APRIL 12, 2023

However, the digital revolution reduced the distinction between B2C (Business to Consumer) and B2B marketing with increasing use of digital marketing throughout the professional services client journey. PM Forum provides dedicated training courses on digital marketing – including social media and digital content production.

Media 130

Media Marketing B2C Stakeholders 130

Red Star Kim

APRIL 24, 2023

There have been many requests recently for inhouse training on telephone skills to support client service and selling both for fee-earners and support staff. Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Red Star Kim

DECEMBER 9, 2022

The Sustainable Cities Index 2022 was launched in 15 countries with a suite of content assets, including a highly visual digital report, video and interactive tool to compare city performance. ReTurn is a research project, undertaken by Remit Consulting since May 2021, when the Covid-19 lockdown restrictions were eased in the UK.

Leadership 26

Leadership Marketing Future of Work Profitability 26

Arpedio

NOVEMBER 17, 2021

november 17, 2021. Key takeaways from SAMA Global Summit 2021. November 17, 2021. Key takeaways from SAMA Global Summit 2021. ? Digital transformation calls for customer-centricity. Studies show that companies that invest in client relationships during a crisis emerge stronger. Back to blog.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Arpedio

NOVEMBER 17, 2021

november 17, 2021. Key takeaways from SAMA Global Summit 2021. November 17, 2021. Key takeaways from SAMA Global Summit 2021. ? Digital transformation calls for customer-centricity. Studies show that companies that invest in client relationships during a crisis emerge stronger. Back to blog.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Arpedio

NOVEMBER 17, 2021

november 17, 2021. Key takeaways from SAMA Global Summit 2021. November 17, 2021. Key takeaways from SAMA Global Summit 2021. ? Digital transformation calls for customer-centricity. Studies show that companies that invest in client relationships during a crisis emerge stronger. Back to blog.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

ACT

MARCH 21, 2023

This could minimise its dependence on professional website development and digital marketing companies. Labor shortages In 2021, 47 million employees in the US quit their jobs. In other words, it’s high time you focused on the digital transformation of business processes. That could perpetuate the labor shortage further.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Red Star Kim

SEPTEMBER 5, 2023

And guidance on making best use of digital training technologies. And an exploration of spaced repetition and spaced learning. Stories aid stickiness. There’s also material on the link between sleep and learning. Training effectiveness It’s always a challenge to measure the return on investment (ROI) in training.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Account Management Skills

DECEMBER 19, 2022

Now, Dan runs a New Business Mastermind programme for Cactus, and was also recognised as one of BIMA’s top 100 Most Influential People in digital and tech in 2021, and for business development in 2020, and 2021. So we really do have an expert here. Welcome, Dan. Dan 00:44. Good morning. How are you doing?

Marketing 52

Marketing Account Management Management Onboarding 52

Apptivo

OCTOBER 21, 2021

So it makes sense that anything that can improve a business’ relationship with existing and incoming customers is a worthy investment. And that’s why client relationship management tools or CRM tools have been on the rise. A cornerstone of any digital tool is its ability to automate repetitive tasks. Set up automation.

CRM 98

CRM Healthcare Digital Transformation Software 98

Deep Insight

NOVEMBER 29, 2021

This blog is a shortened version of an article entitled The CX Factor which originally appeared in the October 2021 edition of Modern Lawyer , published by Globe Law and Business. There’s a lot of talk at law firms about client relationships. But for many clients these can still seem hollow words based on one-way relationships.

Client Relationships 52

Client Relationships Leadership Decision-making Procurement 52

SBI

FEBRUARY 24, 2021

In 2021 and beyond, it’s as much about recomposing the reality of target accounts as it is about the remote customer experience. On the surface, it seems obvious: B2B sales are moving more into the digital landscape. But while the opportunity is significant in the digital realm, so is the pressure to capitalize on it.

Digitalization 38

Digitalization B2B Virtual Selling Innovation 38

PandaDoc

APRIL 3, 2023

This means the inside sales process relies on digital communication, as well as phone calls. Improved client relationships While inside sales teams would typically use dedicated CRM software , outside salespeople still do plenty of customer relationship management without relying on technology.

Sales 52

Sales Decision-making Client Relationships Software 52

SalesGlobe

AUGUST 25, 2022

So one of the things we know is that m&a activity was the greatest that ever was in the history of m&a that we have recorded in a way in 2021 and 2022. Every time we did a transaction digital tea company. It’s about getting things to work from a revenue standpoint. Slowed down just a bit. Keith Conley.

Acquisition 52

Acquisition Sales Decision-making Leadership 52

Red Star Kim

SEPTEMBER 6, 2022

This contemporary book (published in 2021) is just 200 pages and is subtitled “Streamline your corporate communication to drive efficiency and engagement”. The role of community, gossip and belief are touched on and there’s reference to Dunbar’s Law (see Client relationship management (CRM) – how many close social (kimtasso.com) ).

Communication 130

Communication Facilitation Leadership Stakeholders 130

Account Management Skills

MARCH 29, 2021

David is a leading authority on positioning, reinventing and selling firms in the creative and digital space. So, I mean, what happens for an agency that has the PM leading that client relationship? And that’s particularly true with newer firms that are more slanted towards digital work for sure.

Account Management 40

Account Management Management Client Relationships Decision-making 40