2021 Customer Success Innovation Organization 
Strategic Account Management Association
AUGUST 24, 2021
This blog post is based on a keynote presentation from the 2021 SAMA Annual Conference. Regardless of the organization we work at, we could be outspent, out resourced or out marketed but we do have the opportunity to outthink our competition. SAMs must redefine how they interact with their customers and their own organizations.
Desired Path
FEBRUARY 17, 2021
But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? ARR and 55% indicated that the CS management team at their organizations manage 6-8 direct reports. 60% saw the contribution of customer expansion grow in 2020.
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Upland
JULY 3, 2023
By leveraging the power of ChatGPT alongside established sales platforms like Altify, however, organizations can unlock new opportunities to drive revenue growth and build stronger customer relationships. Additionally, ChatGPT’s data training is limited to 2021, and as such doesn’t have access to real-time data.
Desired Path
FEBRUARY 17, 2021
But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? ARR and 55% indicated that the CS management team at their organizations manage 6-8 direct reports. 60% saw the contribution of customer expansion grow in 2020.
Desired Path
FEBRUARY 17, 2021
But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? ARR and 55% indicated that the CS management team at their organizations manage 6-8 direct reports. 60% saw the contribution of customer expansion grow in 2020.
Cosawi
FEBRUARY 22, 2023
KAM Leader Series: Shaping Innovative Solutions By Dominique Côté Co-authored by Tania Lennon, Global Space Lead, Talent Assessment and Leadership at ZS and Dominique Côté, CEO and Founder, Cosawi and Principal, The Summit Group SAMA is proud to offer this 3rd article in the 4-part series on the importance of SAM / KAM leadership.
Planview
AUGUST 16, 2022
A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Enhanced Customer Experiences. Optimized Resource Management. Improved Revenue.
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