Insightly

MARCH 11, 2024

CRM means different things to different roles, but with the right CRM (one that’s easy to customize ), your CRM can look a lot different to each role, but still serve the entire company with efficiency and precision. Let’s explore the different roles in an organization and how CRM looks to each.

CRM 52

CRM Organization Decision-making Facilitation 52

ProlifIQ

JANUARY 18, 2022

By 2026, companies that use a planned, orchestrated, and customer-aligned strategy will outperform their competition by 50% higher revenue growth, according to Gartner. . If you incorporate these account-based selling strategies into your plan, your team’s chances of being one of those outperforming organizations go up tremendously.

Account Planning 52

Account Planning Innovation Stakeholders B2B 52

ProlifIQ

MAY 14, 2021

If you incorporate an innovative, account planning strategy into your routine, your chances of success go up tremendously. This is accomplished by aligning sales, customer success, and marketing, and using all of your resources to coordinate and conquer. Every organization goes through change.

Account Planning 64

Account Planning Innovation Stakeholders B2B 64

Desired Path

MAY 20, 2020

I have been talking to many executives about how the evolving situation has impacted their organizations and Customer Success. SaaS Customer Success Best Practices. My initial observation is that this crisis has been a forcing factor to get back to the fundamentals of solid, customer success management.

Customer Success 52

Customer Success Customer Experience Innovation Organization 52

Desired Path

MAY 20, 2020

I have been talking to many executives about how the evolving situation has impacted their organizations and Customer Success. SaaS Customer Success Best Practices. My initial observation is that this crisis has been a forcing factor to get back to the fundamentals of solid, customer success management.

Customer Success 52

Customer Success Customer Experience Innovation Organization 52

Desired Path

MAY 20, 2020

I have been talking to many executives about how the evolving situation has impacted their organizations and Customer Success. SaaS Customer Success Best Practices. My initial observation is that this crisis has been a forcing factor to get back to the fundamentals of solid, customer success management.

Customer Success 52

Customer Success Customer Experience Innovation Organization 52

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. The question is: How can we do more with less?

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. The question is: How can we do more with less?

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

Strikedeck

AUGUST 6, 2020

Without CS, business growth, alignment, collaboration, and success are unlikely to achieve. Vincent Manlapaz, in an interview with Matt Goodman, talks about why CS should be an integral part of the business process, strategy, and guiding principles.

Innovation 52

Innovation Organization Business Growth Onboarding 52

SBI Growth

NOVEMBER 27, 2018

A Platform elevates your offerings from merely functionally adequate to a driver of an emotional bond with your customers. To get there, you must set the standard across four key facets of your organization: Product Management Operations Human Resources Customer Success and Customer Experience.

Organization 81

Organization Customer Value Customer Experience Customer Success 81

ProlifIQ

MAY 14, 2021

If you incorporate an innovative, account planning strategy into your routine, your chances of success go up tremendously. This is accomplished by aligning sales, customer success, and marketing, and using all of your resources to coordinate and conquer. Every organization goes through change.

Account Planning 52

Account Planning Innovation Stakeholders B2B 52

Planview

MARCH 8, 2024

Customer Success, Leader of ERG Women@Planview and ERG International based in Scotland (originally from Denmark) It’s not just about creating a welcoming environment but also recognizing the value diversity brings to our organization’s growth and innovation. Sophia Grace Sr. Swetha Lakshmesha Sr.

Banking 105

Banking Government Innovation Leadership 105

SmartKarrot

JUNE 22, 2023

Role: Customer Success Associate Location: Arlington, VA, United States (On-site) Organization: ClearPoint Strategy As a Customer Success Associate, you’ll build trusting relationships with customers by keeping your word and going above and beyond to satisfy your demands.

Customer Success 19

Customer Success Publishing Stakeholders Onboarding 19

SmartKarrot

JUNE 15, 2023

Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: SOAX As a Customer Success Manager, you’ll make success plans for clients that list their key success criteria, success measures, and potential problems along with advice.

Customer Success 19

Customer Success Construction Digitalization Profitability 19

SmartKarrot

MAY 4, 2023

Establish a solid rapport with the CIO and C-Suite and work together with the leadership to shape the roadmaps for innovation and transformation. Advice and support for customers. Advice and support for customers. You will help us to understand our customers even better and to continuously improve our processes and workflows.

Customer Success 19

Customer Success Leadership Account Strategy Onboarding 19

Arpedio

FEBRUARY 23, 2024

In today’s fast-paced and ever-evolving business landscape, organizations face a myriad of challenges when it comes to driving revenue growth and maximizing profitability. Revenue Operations (RevOps) is a strategic approach that aims to streamline and optimize the entire revenue generation process within an organization.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

SmartKarrot

MAY 29, 2023

Role: Customer Success Representative Location: New York County, NY, United States Organization: RTM Business Group As a Customer Success Representative, you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 19

Customer Success Supply Chain Onboarding Decision-making 19

SmartKarrot

MAY 10, 2023

Role: Customer Success Manager Location: Phoenix, AZ, United States (Remote) Organization: Freestar As a Customer Success Manager, you’ll have positive Attitude. Mediate disputes between customers and the business. Responding correctly to customer requests, complaints, and escalations.

Customer Success 19

Customer Success Client Relationships Stakeholders Onboarding 19

SmartKarrot

MARCH 3, 2023

Role: Director of Enterprise Customer Success Location: San Diego, CA, United States (Remote) Organization: Drata As a Director of Enterprise Customer Success you’ll focus on creating, implementing, building, and leading the enterprise customer success strategy with our VP of Customer Success and senior team.

Customer Success 19

Customer Success Finance Stakeholders Onboarding 19

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets.

Customer Success 19

Customer Success Account Growth Onboarding Customer Experience 19

SmartKarrot

MARCH 10, 2023

Role: Senior Customer Success Manager Location: London Area, United Kingdom (Remote) Organization: Zappi As a Senior Customer Success Manager, it will be your primary responsibility to ensure that our clients are getting the most out of our platform.

Customer Success 19

Customer Success Stakeholders Onboarding Healthcare 19

SmartKarrot

FEBRUARY 10, 2023

Role: VP of Customer Success Location: Shakopee, MN, United States Organization: Entrust As a VP of Customer Success you’ll determine, persuade, and coordinate stakeholders on customer priorities. Gain a thorough awareness of the objectives, priorities, and decision-making procedures of the customers.

Customer Success 19

Customer Success Emotional Intelligence Stakeholders Facilitation 19

SmartKarrot

AUGUST 4, 2022

Role: Director of Client Success Location: Remote, Illinois, United States Organization: seoClarity As a Director of Client Success, you will direct and manage a world-class team with a focus on training, development, and customer-centric advocacy. Recruit for and build the Client Success Team to a global scale.

Customer Success 19

Customer Success Stakeholders Innovation Facilitation 19

SmartKarrot

NOVEMBER 3, 2022

Director, Customer Success & Onboarding Location: Remote, United States Organization : Upside As a Sr. Director of Customer Success, you will help to scale the Merchant Success function at Upside with a team of specialists dedicated to merchant onboarding, adoption, and education.

Customer Success 19

Customer Success Onboarding Account Management Communication 19

SmartKarrot

NOVEMBER 24, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Suppliers Client Relationships Onboarding 19

SmartKarrot

NOVEMBER 28, 2022

Role: Customer Success Manager Location: New York, United States (On-site) Organization: Talon.One As a Customer Success Manager, you will delight customers with continual support and proactive suggestions making their business more successful. Apply here: [link]. Produce monthly reports.

Customer Success 19

Customer Success Brainstorming Stakeholders Account Management 19

SmartKarrot

JANUARY 5, 2023

Role: Customer Success Lead Location: Sydney, New South Wales, Australia (Hybrid) Organization: Instant As a Customer Success Lead, you will serve as the primary point of contact for existing customers, driving satisfaction. Assist customers in onboarding and clear their confusion or queries.

Customer Success 19

Customer Success Onboarding Facilitation Innovation 19

Planview

NOVEMBER 22, 2017

In her Huffington Post article , Tiffani Bova, Contributor Global Customer Growth and Innovation Evangelist at Salesforce, touches on an important point made by Lisa Bodell, an award-winning author and CEO of Futurethink, that has a big impact on building a culture of innovation: idea diversity.

Innovation 55

Innovation Telecommunications Brainstorming Software 55

SmartKarrot

OCTOBER 14, 2022

Role: Head of Customer Experience Location: Remote, New York, NY, US Organization: Oden Technologies As a Head of Customer Experience, you will be hiring, leading and retaining customer success talent responsible for driving value delivery for the customers. Apply here: [link] Role: Sr.

Customer Success 19

Customer Success Customer Experience Stakeholders Innovation 19

SmartKarrot

NOVEMBER 16, 2022

Role: Associate Director, Customer Success Location: Canberra, Australian Capital Territory, Australia Organization: Datacom As an Associate Director of Customer Success, you will have a Customer Focus– this role is supporting a large, complex customer. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

APRIL 27, 2022

Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Storm5 As a Vice President of Customer Success, you will understand the account structure and its partner eco-system to formulate a way of working & onboarding plan and executing the same.

Customer Success 19

Customer Success Onboarding Government Account Management 19

SmartKarrot

APRIL 8, 2022

Role: VP Customer Success – BetterUp Care. Organization: BetterUp. As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership.

Customer Success 19

Customer Success Government Innovation Leadership 19

SmartKarrot

OCTOBER 31, 2022

Role: Senior Customer Success Manager Location: Remote, United States Organization: Sigma Computing As a Senior Customer Success Manager, you will manage the customer lifecycle for Sigma accounts. Provide customer onboarding and monitor for effectiveness.

Customer Success 19

Customer Success Financial Services Onboarding Facilitation 19

SmartKarrot

MARCH 29, 2022

Role: Customer Success Director (West – Remote) Location: Remote, San Francisco, CA, US Organization: Included Health As a Customer Success Director, you will serve as the primary relationship owner, achieving trusted advisor status with customer contacts. Design and deploy a retention strategy.

Customer Success 19

Customer Success Transportation Client Relationships Stakeholders 19

SmartKarrot

SEPTEMBER 5, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues.

Customer Success 19

Customer Success Onboarding Prioritization Facilitation 19

SmartKarrot

JULY 28, 2022

Role: Director of Client Success Location: Remote, United States Organization: seoClarity As a Director of Client Success, you will direct and manage a world-class team with a focus on training, development, and customer-centric advocacy. Leverage your own and other CSM customer relationships for prospect customers.

Customer Success 19

Customer Success Stakeholders Negotiation Customer Experience 19

SmartKarrot

APRIL 7, 2022

Role: Director of Customer Success. Organization: Fireblocks. As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success. Organization: Coursera.

Customer Success 19

Customer Success Onboarding Prioritization Innovation 19