What does a great customer experience look like in 2021?
Freshworks
JANUARY 25, 2021
However, people are still feeling quite anxious and worried about their future, so ensuring that customers are treated with empathy will be critical to meeting their needs. So, how do you create a great customer experience in 2021 that is both empathetic and simple? In 2020, we saw digital transformation happened at breakneck speed.
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