Mike Kunkle

NOVEMBER 21, 2023

This shift from account management to proactive hunting for new business requires a fundamentally different skill set (and possibly a different make-up or Sales DNA). There are more decision makers in the committee, and they are seeking detailed information, case studies, ROI analyses, and robust decision support.

Acquisition 272

Acquisition Sales Decision-making Account Management 272

PandaDoc

FEBRUARY 23, 2024

Identify opportunities The first step of the opportunity management process is identifying opportunities — i.e., deciding which ones make the most sense for your business and are worth pursuing. At this stage, you also need to make sure you have the right opportunity management tools.

Management 52

Management CRM Sales Decision-making 52

Zendesk

JANUARY 25, 2024

Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy. Increase customer satisfaction According to the Zendesk CX Trends Report 2024 , 81 percent of consumers say the quick and accurate resolution of issues or complaints heavily influences their decision to purchase.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Brooks Group

MARCH 28, 2024

As buying processes grow more complex, it’s becoming increasingly important for sales professionals to gain access to senior executives and C-level decision makers. Today’s major purchasing decisions often involve cross-functional buying committees that include executives from the C-suite. Your prospect lacks budget authority.

Decision-making 70

Decision-making Logistics Supply Chain Suppliers 70

Insightly

JANUARY 30, 2024

Integrations are vital to modern CRM systems as they enhance data management, improve efficiency, personalize customer experiences, support data-driven decisions, provide scalability, and foster collaboration. The traditional view of CRM as a standalone tool for managing customer interactions rapidly gives way to a more integrated approach.

CRM 52

CRM e-Learning Facilitation Decision-making 52

AchieveIt

MARCH 15, 2024

What’s often overlooked, however, is the fact that an organization’s success rests heavily on its ability to implement decisions and execute processes efficiently, effectively, and consistently. Use it to guide decision-making, resource allocation, and performance evaluations. Employees become unsure where to begin.

Decision-making 52

Decision-making Stakeholders Prioritization Communication 52

Arpedio

FEBRUARY 20, 2024

It entails understanding customers’ identities, communication preferences, priorities, buying criteria, decision-making processes, and more. Transparency is facilitated through data, underscoring the critical importance of CRM and ABS technologies when employing an account-based approach. AI is about trust.

CRM 52

CRM Artificial Intelligence B2B Account Management 52

OnStrategyHQ

JANUARY 31, 2024

As more organizations realize the importance of AI adoption, having a well-defined AI transformation strategy may be the most important thing you can do in 2024. Pro Tip : Our job as strategists is to facilitate the conversations and help organizations leverage this technology to shift to more strategic work.

Artificial Intelligence 52

Artificial Intelligence Brainstorming Supply Chain Government 52

Zendesk

JANUARY 7, 2022

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. By 2024, experts say the global chatbot market will reach $9.4 What is a chatbot?

Banking 98

Banking Artificial Intelligence Retail Facilitation 98

Planview

JANUARY 22, 2024

was able to avoid recession in 2023 and consumer confidence is optimistic entering 2024, companies are still proceeding with caution, given the elevated (56%) chance of recession sometime in the next 12 months, according to the New York Fed’s recession probability model.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

OnStrategyHQ

DECEMBER 21, 2023

Action Item 1: Invest in a website overhaul emphasizing SEO-optimization to improve our brand visibility in Q1 of 2024. Action Item 2 : Increase our organic brand presence by creating a content marketing strategy to feed a lead nurturing funnel from Q1 of 2024 to Q4 of 2025. SEM to rank our site better until we earn organic rankings.

Software 52

Software Software Construction Organization 52

Insightly

MARCH 30, 2021

It’s projected by the year 2024, the number of email users will reach 4.48 After someone makes an initial purchase, thank them for their business. Reinforce they made a good decision and suggest complementary products for future purchases. One of these will forever remain…email. What is a drip campaign? First order. Educational.

Marketing 69

Marketing Digitalization Decision-making Internet 69

SmartKarrot

JANUARY 30, 2024

I employ a pyramid-style mapping of stakeholders, identifying their roles and influence in decision-making. This shift requires adapting to new tools and technologies that facilitate scalability and efficiency without compromising on the personalized touch essential for strategic customer management.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10

SmartKarrot

JANUARY 30, 2024

I employ a pyramid-style mapping of stakeholders, identifying their roles and influence in decision-making. This shift requires adapting to new tools and technologies that facilitate scalability and efficiency without compromising on the personalized touch essential for strategic customer management.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10

SmartKarrot

FEBRUARY 9, 2024

This innovation facilitates the seamless execution of best practices, breaking down silos, and bringing accountability across various roles within an organization. Looking Ahead to 2024 As we navigate through the intricate details of this strategic partnership, Sunil and I expressed our excitement about the promising future that lies ahead.

Customer Success 10

Customer Success Onboarding Innovation Acquisition 10

Zendesk

APRIL 14, 2023

Enacting changes to improve as needed Once you identify the touchpoints causing the most challenges in your organization, you can start making informed changes. EX managers strive to make their company a place where people want to work, and they accomplish this goal in a number of different ways.

Management 52

Management Onboarding Communication Meetings 52

Planview

MARCH 29, 2024

Traditional engineering metrics drive efficiency, not effectiveness Engineering leaders are under increasing pressure to deliver more value, but many struggle to make impactful change. Without contextual insights, engineering leaders cannot accurately weigh the risks and benefits of their decisions.

Software 64

Software Software Decision-making Prioritization 64