Janek Performance Group: Account Planning

OCTOBER 25, 2023

Plus, with account planning, 74 percent see increased win rates. However, according to Gartner , 51 percent of sales leaders agree account management channels fall short. They do not meet cross-selling and account growth targets. This leaves only 28 percent who say they meet their targets.

Account Planning 52

Account Planning Decision-making Communication B2B 52

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

APRIL 11, 2023

Apply here: [link] Role: Customer Success Manager Location: Ottawa, ON, Canada (Hybrid) Organization: Noibu As a Customer Success Manager, you’ll be proactive client engagement to encourage platform uptake and usage. Conduct quarterly or monthly ROI meetings with clients.

Customer Success 19

Customer Success Stakeholders Onboarding Account Growth 19

Account Manager Tips

OCTOBER 11, 2021

15 Reasons Why You Might be a Bad Account Manager Bad key account managers fail to build business relationships and achieve results. Here are fifteen signs you might be a bad key account manager and how to turn yourself into a good one. Account plans are help you define your key account strategy.

Account Management 246

Account Management Key Account Management Management Suppliers 246

Openview

SEPTEMBER 17, 2018

A CEB Gartner study completely contradicts what has been conventional wisdom in SaaS, that strong customer service is a critical part of a sales team’s ability to not just retain clients but grow and accelerate account revenue. A paltry 28% of sales leaders report that their existing account channels regularly meet their growth targets.

Sales 76

Sales Profitability Account Management Prioritization 76

SmartKarrot

OCTOBER 12, 2022

Provide primary point of contact support for bank channel relationship managers. Align both internal and external resources to ensure clients meet & exceed project expectations. Regularly review overall program status with clients, usually in the form of client calls, web presentations or onsite meetings (as necessary).

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SmartKarrot

MARCH 7, 2022

As a player-coach, you both will manage the enterprise customers as well as lead, motivate and enable a team of high-performing Customer Success Managers as we grow and scale the team. Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth.

Customer Success 19

Customer Success Account Growth Onboarding Account Planning 19

SmartKarrot

APRIL 11, 2023

Apply here: [link] Role: Customer Success Manager Location: Ottawa, ON, Canada (Hybrid) Organization: Noibu As a Customer Success Manager, you’ll be proactive client engagement to encourage platform uptake and usage. Conduct quarterly or monthly ROI meetings with clients.

Customer Success 15

Customer Success Stakeholders Onboarding Account Growth 15

SmartKarrot

FEBRUARY 4, 2022

Maintain high levels of client engagement (including on-site meetings) with a focus on client satisfaction and loyalty. Oversee and manage assigned Manager and Coordinator in all elements of campaigns. Collaborating with Enterprise Sales Executives to form and maintain account growth plans.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Build and nurture relationships with key stakeholders to ensure alignment.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

NOVEMBER 9, 2021

Manage the most strategic accounts, overseeing their more complex operations, building brand and service value, and developing relationships with key technology and business stakeholders. Drive strategic use of SMI’s data across the client organization and identify areas for account growth.

Customer Success 19

Customer Success Account Planning Stakeholders Media 19

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

MARCH 24, 2022

Apply here: [link] Role: Strategic Customer Success Director Location: Indianapolis, IN, US Organization: Wunderkind As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Maintain high customer satisfaction and loyalty.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

DECEMBER 17, 2021

Provide feedback and input to the product teams to help guide the development to meet current customer needs. Manage a small team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the management team to better the sales: customer success transition, and general workflows.

Customer Success 19

Customer Success Onboarding Account Growth Account Planning 19

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Retain, develop, and hire a team of high-performance Customer Success Managers.

Customer Success 19

Customer Success Account Growth Stakeholders Onboarding 19

SmartKarrot

FEBRUARY 1, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Ease As a Customer Success Manager, you will drive retention and growth among our customers by understanding their business needs and helping them succeed. Increasing renewal rates and reducing churn in the customer portfolio.

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

OCTOBER 1, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function.

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

NOVEMBER 24, 2020

Role: Senior Manager, Enterprise Customer Success Location: Dallas, TX, US Organization: Amplitude As Senior Manager, Enterprise Customer Success you will directly manage a team of CSMs and be accountable for the adoption and retention of a strategic customer segment. Schedule and conduct new client introductory meetings.

Customer Success 10

Customer Success Value Proposition Stakeholders Account Growth 10

SmartKarrot

APRIL 27, 2021

Create and implement a customer success engagement model inclusive of account management, retention and cross-sell/up-sell initiatives. Expand revenue and League expanded offerings in existing accounts and increase average customer lifetime value. Project Manage using an Agile approach.

Customer Success 10

Customer Success Account Management Stakeholders Finance 10

SmartKarrot

FEBRUARY 4, 2021

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Identify and drive growth opportunities by facilitating business conversations, delivering product demonstrations, and navigating objections in securing the business.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

NOVEMBER 25, 2020

Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base. Develops and drives strategic plans to meet performance expectations and identifies expansion opportunities to drive growth within key accounts.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

JULY 12, 2021

Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. Continually identify ways to mitigate any risk that threatens customer growth, satisfaction, or renewal Qualifications.

Customer Success 10

Customer Success Onboarding Account Growth Customer Experience 10

SmartKarrot

DECEMBER 22, 2020

Manage customer escalations as the senior business owner for their success. Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

APRIL 16, 2021

Apply here: [link] Role: Director, Customer Success Location: San Francisco, CA, US Organization: Castlight Health As a Director of Customer Success, you will grow and manage a team of account-facing professionals across the health plan and direct employer portfolios. Responsible for forecasting and managing high-value budgets.

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

SmartKarrot

MAY 12, 2020

Role: Customer Success Manager Location: Remote- UK; USA; Canada Organization: Kinaxis As a CSM at Kinaxis, You will report to the Director Of Global Customer Success. You will work both directly with their customers and cross-functional team to promote retention, growth and loyalty. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Account Growth Facilitation Stakeholders 10

Janek Performance Group: Account Planning

JULY 13, 2021

One of the buzzphrases swirling around the sales stratosphere over the last few years is Strategic Account Management, or SAM. What is Strategic Account Management? Hence, the best strategic account manager is not necessarily your best sales rep (we’ll talk more about that later).

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52

SmartKarrot

DECEMBER 21, 2021

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Manage strategy development and execution across multiple digital acquisition disciplines, including search, retail media, display, and other programmatic channels. Stakeholder identification and management requirements.

Customer Success 3

Customer Success Retail Stakeholders Account Management 3

SmartKarrot

JANUARY 6, 2022

As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals. Meet quarterly goals to support corporate initiatives. Review program performance to determine customer satisfaction.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

Account Management Skills

MARCH 20, 2023

On this episode, we’re talking about the split between the agency Account Manager and the agency Project Manager role, with Kate Vines and Kio Aghoghogbe from Hallam. Kate is Project Delivery Manager and Kio is Senior Digital Account Manager. I’m currently a project manager at Hallam.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Bhavika Kochhar. Caroline Andreola. Diana De Jesus. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

OCTOBER 13, 2022

The primary objective of a CSM (Customer Success Manager) is to promote and demonstrate value to its clients continuously. However, many companies have different strategies and approaches when it comes to who should own/lead account expansion and how involved CSMs should be. Account Management Team.

Account Management 10

Account Management Customer Success Management Negotiation 10

SmartKarrot

OCTOBER 12, 2022

A close look at the B2B customer account journey in a multi-stakeholder organization. To map the client journey, you must first comprehend the B2B customer account journey. Also, in an enterprise with multiple stakeholders, the post-sales B2B customer journey commences with the onboarding stage.

B2B 10

B2B Onboarding Customer Success B2C 10

Account Management Skills

MARCH 23, 2021

I’ve asked Simon to share with us a little bit more about the role of a planner in an agency, how they work with the account management team, how it adds value to clients and leads to client retention and at what point an agency should consider having one. So, um, my background is classic agency sorts of management.

Account Management 52

Account Management Banking Advertising Profitability 52

Account Management Skills

NOVEMBER 21, 2022

If you’d like some training for you or a member of your client-facing team in how to manage your client relationships, so you’ll be seen more as a proficient proactive advisor, rather than a reactive audit taker, check out the details of my Account Accelerator programme. So I just think I thought at the time, why not?

Digitalization 104

Digitalization Account Management Marketing Leadership 104