Miller Heiman Group

APRIL 2, 2019

Complacency can lead you to overlook the warning signs that your customer might leave for other suppliers. Also, consider recent changes with your customers. Were there any events in the news, such as mergers or acquisitions? Chances are that you are not the only person with whom your customers communicate.

Account Management 110

Account Management Value Proposition Management Suppliers 110

Insightly

MAY 12, 2021

Start by working closely with your customer success team. Why you should align customer success with marketing. At this point, the account moves to a dedicated account or customer success manager. It is in marketers’ best interest to build relationships with customer success managers.

Customer Success 64

Customer Success Marketing Customer Experience Acquisition 64

SBI Growth

NOVEMBER 13, 2012

With a premium placed on customer acquisition cloud computing organizations have put account management on the back burner. Before it gets too late implement an Account Management process to reduce customer churn, increases customer lifetime value, generate leads for expansion and proactively identify account risk.

Account Management 123

Account Management Management Value Proposition Onboarding 123

SBI Growth

JULY 25, 2019

The all-too-familiar sound of the champagne popping signals the beginning of a new year. It’s Wednesday, January 1, 2020. You have twenty-four hours left of vacation. Twenty-four hours left until you.

Account Management 78

Account Management Management Acquisition Customer Success 78

Arpedio

FEBRUARY 23, 2024

It involves the alignment and integration of sales, marketing, and customer success functions to drive efficiency, effectiveness, and ultimately, revenue growth. This includes marketing automation, lead management, campaign tracking, and ROI analysis. Enhance the customer experience throughout the entire lifecycle.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Onboarding Government Negotiation 19

SmartKarrot

AUGUST 3, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Infogrid As a VP of Customer Success, you will ensure Infogrid’s customers achieve high rates of product adoption, and realize significant value, thereby leading to high net dollar retention. Mentor and hire new team members.

Customer Success 19

Customer Success Account Management Acquisition Leadership 19

SBI

SEPTEMBER 5, 2019

Bigtincan Takes Aim at Revenue Enablement with AsdeqLabs Acquisition. The acquisition of AsdeqLabs expands Bigtincan’s capabilities in sales enablement as well as the growing field of revenue enablement across the enterprise. It’s an honor to have this vision shared through the wider industry via this acquisition.”.

Acquisition 27

Acquisition Account Planning B2C Banking 27

SmartKarrot

JUNE 28, 2023

In fact, a survey by Bain & Company shows that a 5% rise in customer retention results in over 25% surge in profits. The key account manager is then supposed to act as the first contact point between these clients and the business, dedicate resources, and hold meetings with them. This now becomes a challenge.

Key Account Management 10

Key Account Management Account Management CRM Management 10

ProlifIQ

FEBRUARY 23, 2024

With economic uncertainty, slowing growth, and more scrutiny on every purchase, many teams struggled to close deals and retain accounts. This report aims to uncover how account planning has evolved as our new reality has set in over the last 12+ months. Centralizing account plans in CRM can enable this consistency.

Account Planning 52

Account Planning CRM Energy and Utilities Account Management 52

SalesGlobe

AUGUST 25, 2022

The four key focus areas for the client scenario are as follows: Growth through product expansion: selling new products to existing customers. Growth through customer acquisition: selling new products to new customers. This role may be referred to as a “customer success manager” or a “service delivery manager”.

Acquisition 52

Acquisition Sales Account Management Innovation 52

SmartKarrot

MAY 27, 2020

Has your mind been pondering around these questions like – ‘What skills are the top account management companies looking for’? Are they even looking for account managers to hire? Let’s see how you can benefit from the best account manager training available online. LAMP Account Management Training .

Account Management 10

Account Management Management Key Account Management Account Growth 10

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SOAR Performance Group

DECEMBER 13, 2023

A challenging market in recent years has caused many companies to reconsider how they balance new account acquisition with existing customer expansion. Keep reading for 3 practical shifts your organization […] The post 3 Practical Ways to Optimize Account Growth appeared first on SOAR Performance Group.

Account Growth 59

Account Growth Acquisition Organization Marketing 59

DemandFarm

MAY 12, 2023

One of the main issues with the sales funnel, especially in the B2B industry, is that the customer journey is no longer linear. Customers come in at any stage and often jump stages or move back & forth between them. Since customer acquisition has changed within the B2B sphere, the sales funnel is a bit outdated.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

SmartKarrot

JUNE 29, 2021

Role: Director, Customer Success Location: San Francisco, CA, US Organization: DocMatter As a Director of Customer Success, you will provide suggestive strategies and solutions to optimize the customers’ ongoing use of the DocMatter platform. Advocate internally for customer needs and connect on priorities.

Customer Success 10

Customer Success Facilitation Account Management Leadership 10

ProlifIQ

JUNE 21, 2023

In this blog post, we will explore the ROI of account planning, define what an account plan entails, discuss its role in sales success, and provide valuable insights backed by trusted sources such as Gartner and Forrester. What is an Account Plan?

Account Planning 52

Account Planning Value Proposition Account Management Stakeholders 52

SmartKarrot

JUNE 11, 2020

An account management software is basically a customer relationship management (CRM) that’s fast gaining popularity as the tool that helps big and small businesses organize their sales by dividing them sector-wise. They also help map customer success, classification of customer hierarchies, etc.

Account Management 10

Account Management Software Software Management 10

SmartKarrot

OCTOBER 28, 2020

Nonetheless, transparency, easy accessibility, and free communication can pave the way to a seamless customer experience. Better yet, redeem yourself with an effective customer success workflow that puts the troubles at bay. It is just about right to invest in an excellent customer success team. Source: Unsplash.

Customer Success 20

Customer Success Acquisition Customer Experience Communication 20

SmartKarrot

MARCH 4, 2021

Role: VP, Customer Success – SaaS Location: Remote, Boston, MA, US Organization: Blue Signal Search As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. We can only improve what we can measure.

Customer Success 10

Customer Success Onboarding Stakeholders Leadership 10

SmartKarrot

JANUARY 28, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: 3DLOOK As a Vice President of Customer Success, you will architect and build the customer success organization to support customers from onboarding and training through to long-term multi-year contracts at scale in support of the revenue ambitions.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

NOVEMBER 11, 2020

Role: Vice President of Customer Success Location: Englewood, CO, US Organization: WOW! Internet, Cable & Phone As a Vice President of Customer Success, you will define and optimize the customer lifecycle, applying customer journey mapping, and identifying standardized interventions for each point in the journey.

Customer Success 10

Customer Success Onboarding Key Account Management Government 10

SmartKarrot

JULY 31, 2020

Your customer’s business has to grow along with yours for you to keep doing business with them. This thought brings a very important topic of customer success into picture. So let’s examine it, what is customer success. Understanding Customer Success. Benefits of Customer Success.

Customer Success 10

Customer Success Account Management Customer Experience Acquisition 10

Revegy

JANUARY 21, 2021

Demonstrating measurable value is the #1 thing you can do to drive upsell and cross-sell opportunities to increase wallet share within an account. Recent TOPO research showing that, given the uncertainty in the marketing, customers are intent on seeing value in the first 90 days. Demonstrating Value to Grow Wallet Share.

Supply Chain 52

Supply Chain Account Management Suppliers Acquisition 52

SmartKarrot

JUNE 12, 2020

At the 2015 conference, Jason Lemkin famously said that “Customer Success is where 90% of the revenue is.” Renewals, upsells, and cross-sells will help with customer success, which is why they will continue providing you with more revenue. Here is how the customer success sales function differs from others.

Customer Success 10

Customer Success Customer Life Cycle Account Management Sales 10

SmartKarrot

DECEMBER 15, 2021

In the field of customer success and customer experience, augmented intelligence can be of special importance. They work hand in hand to improve success rates in their own unique abilities. SmartKarrot’s Augmented Intelligence for Effective Customer Success. Account Management.

Customer Success 10

Customer Success Artificial Intelligence Decision-making Prioritization 10

SmartKarrot

DECEMBER 4, 2020

Before customer success was introduced, companies used to spend massive funds in acquiring the customers only to see them finally go. But as customer retention became a major goal for these companies, customer success ROI started paying off. Importance of measuring customer success ROI.

Customer Success 10

Customer Success Onboarding Investors Acquisition 10

Openview

JANUARY 14, 2019

Or should they split the task between two reps — one who hunts down the sale and the other who nurtures the customers over time? When one salesperson handles both account acquisition and retention, the customer can develop a deep relationship with that individual. The Pros and Cons of Using One Rep.

Organization 88

Organization Sales Acquisition Software 88

SmartKarrot

JULY 19, 2022

Role: Director of Client Success Location: Tampa, FL, US (On-site) Organization: MiSource As a Director of Client Success, you will manage a team of Account Managers to provide leadership, training, and coaching. Set individual sales targets/KPI’s with the Account Management team.

Customer Success 3

Customer Success Account Management Onboarding Acquisition 3

SBI Growth

JANUARY 21, 2019

Investment by B2B firms into a Customer Success function continues to outpace all other roles. Growth in Customer Success positions in 2018 was more than 80% above 2017 levels. Leadership continues to place their confidence and budget into Customer Success.

Customer Success 74

Customer Success B2B Leadership Value Proposition 74

SmartKarrot

JANUARY 4, 2022

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari.

Customer Success 3

Customer Success Onboarding Account Management Acquisition 3

SmartKarrot

DECEMBER 21, 2021

Role: Vice President, Customer Success Location: Columbus, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will lead the team responsible for building and sustaining the strategic relationship with the customers and the revenue.

Customer Success 3

Customer Success Retail Stakeholders Account Management 3

SmartKarrot

SEPTEMBER 10, 2020

When it comes to customer success, there are various roles in an organization. But this blog is specifically about Chief Customer Officer (CCO). Chief Customer Officer (CCO) is the highest position in the customer success department in any organization. Which customer is more valuable than others.

Key Account Management 10

Key Account Management Acquisition Customer Success Account Management 10

SBI

MAY 7, 2019

In this new role, Sean is responsible for leveraging Cirrus Insight’s strong fundamentals to take it to the next level in terms of world-class sales enablement, enterprise-grade service, and individualized customer success. Account Planning. Sean Piket, VP of Revenue. It provides users with. Industry News. Sales Enablement.

Account Planning 33

Account Planning Leadership Acquisition Customer Success 33

Jermaine Edwards

APRIL 16, 2020

If you were to take “Adaptation Theory” into the current world you’ll see the three basic types of adaptations happening: Structural adaptation : change in the business model Physiological adaptation : new skill acquisition Behavioural adaptation : new thinking and systems.

Computers and Electronics 130

Computers and Electronics Supply Chain Telecommunications Financial Services 130

SBI

JULY 1, 2020

Gaining client insights is also a powerful advantage in the acquisition of new logos. Analyze industry trends and product gaps within your current customer base to target companies grappling with similar pain points. In too many organizations, account planning is treated as the exclusive domain of sales.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

JANUARY 20, 2021

These metrics include Annual Recurring Revenue (ARR), Customer Lifetime Value (CLV), Customer Acquisition Cost (CAC) and Churn. But one of the metrics which is often overlooked, yet stands at par with above metrics, is Customer Retention Cost (CRC). Customer retention is one of the primary goals for a SaaS business.

Customer Success 11

Customer Success Acquisition Software Software 11