SmartKarrot

OCTOBER 20, 2020

With the evolution of product-based SaaS companies, customer success has taken an upsurge as a new business function. When it comes to the difference between customer success manager vs account manager, most of the companies mistake account manager as a traditional form of CSM.

Account Management 10

Account Management Customer Success Management Negotiation 10

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed.

Account Management 11

Account Management Key Account Management Management B2B 11

SmartKarrot

JUNE 18, 2020

A key account manager plays a pivotal role in increasing customer success. These individuals work with your customers in a way that develops long-term relationships. There are several vital skills a key account manager should have. These skills will ensure that a KAM can boost customer success. .

Key Account Management 10

Key Account Management Account Management Customer Success Management 10

SmartKarrot

OCTOBER 20, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers.

Customer Success 19

Customer Success Negotiation Onboarding Account Management 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Onboarding Government Negotiation 19

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer. Who is an Account Manager? Account planning.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

DECEMBER 7, 2022

Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Finance 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Onboarding Customer Experience Finance 19

SmartKarrot

JUNE 2, 2022

Role: Director, Customer Success Location: San Francisco, CA, US Organization: Convex As a Director of Customer Success, you will manage and support a team of talented Customer Success Managers and Renewal Managers. Mentor and hire new team members. Apply here: [link].

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

SEPTEMBER 9, 2022

Role: Vice President of Customer Success Location: Denver, CO, US Organization: SambaSafety As a Vice President of Customer Success, you will oversee four Customer Success (CS) teams that support different customer verticals and one CS Operations Analyst. Upsell and Cross Sell opportunities.

Customer Success 19

Customer Success Onboarding Profitability Negotiation 19

SmartKarrot

NOVEMBER 2, 2022

Role: SVP, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Cardlytics As an SVP of Customer Success, you will lead and scale an inclusive, world-class, multi-discipline services organization – driving vision, growth strategy, and execution.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

APRIL 6, 2023

Role: Senior Manager, Customer Success Location: Munich, Bavaria, Germany (Hybrid) Organization: Rapid7 As a Senior Manager, Customer Success, you’ll manage recurring revenue in a predictable manner and produce high rates of timely renewal. Strike deals and conclude negotiations.

Customer Success 15

Customer Success Negotiation Stakeholders Onboarding 15

SmartKarrot

SEPTEMBER 12, 2022

Every company hires an account manager, especially in SaaS. The account manager is one who needs to be responsible for the everyday management of the customer’s account and business with the company. Since we know an account manager is a vital role, how relevant and important is the role in 2023?

Account Management 10

Account Management Management Stakeholders Negotiation 10

SmartKarrot

APRIL 4, 2022

Role: Customer Success Manager. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.

Customer Success 19

Customer Success Shareholders Onboarding Account Management 19

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Manage and escalate data inquiries and investigations as needed.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

SEPTEMBER 17, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function.

Customer Success 17

Customer Success Account Management Negotiation Customer Experience 17

SmartKarrot

FEBRUARY 23, 2022

Role: Customer Success Director Location: Seattle, WA, US (Hybrid) Organization: DexCare As a Customer Success Director, you will drive customer loyalty, ensure the customers are satisfied and realizing measurable value from the products, support, and services. Apply here: [link].

Customer Success 19

Customer Success Co-Creation Onboarding Profitability 19

SmartKarrot

MARCH 2, 2023

Role: Director of Customer Success Location: St Paul, MN, United States (On-site) Organization: BetterYou As a Director of Customer Success you’ll be in control of the entire customer success function, including the handoff of new clients to the sales team, account maintenance, and discussions about renewal and expansion.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

SmartKarrot

OCTOBER 19, 2022

Account management is a broad field that encompasses many distinct roles and responsibilities. While the average account management salary varies significantly based on location, industry, and other factors, some general guidelines can help you determine how much you can expect to earn as an account manager.

Account Management 10

Account Management Management Telecommunications Healthcare 10

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

APRIL 27, 2021

Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework. Develop a strong network of relationships among peers, partners, customers, and other key stakeholders.

Customer Success 10

Customer Success Account Management Stakeholders Finance 10

SmartKarrot

MAY 29, 2020

An account manager acts as a middleman between the company and its customers. He or she oversees the relationship between the company and the customer. The account manager determines the needs or requirements of the customer – i.e. what they are looking to achieve on both a short and long-term basis.

Account Management 10

Account Management Management Healthcare Negotiation 10

SmartKarrot

MAY 20, 2020

When it comes to keeping the customers engaged and satisfied, the role of an account manager is something that cannot be over-emphasized. They serve as the link between their employer and the specific client accounts they are appointed to look after. Expertise of product and customer . Source: MTD Sales Training.

Account Management 10

Account Management Management Negotiation Facilitation 10

SmartKarrot

JUNE 4, 2021

Role: Director of Customer Success Location: Denver Metropolitan Area, US Organization: Terrayn Dispensary Marketing As a Director of Customer Success, you will ensure high-quality value delivery of the marketing services to guarantee customer retention and customer success.

Customer Success 10

Customer Success Investors Insurance Banking 10

SmartKarrot

DECEMBER 30, 2020

Role: Vice President of Customer Success – APAC region Location: Sydney, New South Wales, Australia Organization: Carter Murray As a Vice President of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience.

Customer Success 10

Customer Success Energy and Utilities Negotiation Facilitation 10

SmartKarrot

APRIL 26, 2021

Work effectively with all peers and the stakeholders in Sales, Marketing, Operations to negotiate and influence customer improvements. Continually develop improvements and embed successful change projects. Provide ongoing enablement and guidance, including recurring business reviews, in collaboration with Account Management.

Customer Success 10

Customer Success eCommerce Stakeholders Onboarding 10

SmartKarrot

JULY 1, 2020

Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

JULY 20, 2021

Role: Vice President, Customer Success Location: Redwood City, CA, US Organization: Synack, Inc. As a Vice President of Customer Success, you will develop Synack’s Customer Support strategy that aligns with the next stage of growth and global customer expansion.

Customer Success 10

Customer Success e-Learning Onboarding Negotiation 10

SmartKarrot

AUGUST 28, 2020

Apply here: [link] Role: Customer Success Manager Location: Denver, Colorado, US Organization: FormAssembly As a Customer Success Manager, You will have to coordinate across Sales, Marketing, Services, Support, Product and other teams to lead customer success strategies for FormAssembly.

Customer Success 10

Customer Success Negotiation Facilitation Account Planning 10

SmartKarrot

JANUARY 25, 2021

Role: Director of Customer Success Location: Frisco, TX, US Organization: Redwood Software As a Director of Customer Success, you will contribute to continual improvements to the best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals.

Customer Success 10

Customer Success Value Proposition Key Account Management Onboarding 10

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

NOVEMBER 30, 2020

Role: Senior Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Humanforce As a Senior Customer Success Manager, you will lead the team in focusing the efforts to drive multi-phase benefits in terms of realized output and adoption. Apply here: [link].

Customer Success 10

Customer Success Supply Chain Logistics Negotiation 10

SmartKarrot

JUNE 12, 2020

Role: Customer Success Manager Location: Beaverton, Oregon, US Organization: RFPIO Inc. Oversee the relationship with RFPIO’s customers for the duration of their contract(s). Apply here: [link] Role: Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Validity Inc.

Customer Success 10

Customer Success Account Growth Negotiation Organization 10

SmartKarrot

APRIL 8, 2020

Apply Here: [link] Role: Customer Success Manager Location: San Mateo, CA, US. Organization: Incrota As a Customer Success Manager, you will be responsible for managing all technical aspects of the company’s relationship with its customers.

Customer Success 8

Customer Success Negotiation Account Management Communication 8

Arpedio

JUNE 22, 2022

However, if you get it right, it offers you an invaluable overview of stakeholder ties, helping your key account management team navigate intricate relationships. Mapping relationships is a very useful sales tool for especially (but not limited to) key account managers and sales professionals. Table of Contents.

Stakeholders 52

Stakeholders Decision-making Sales B2B 52

Hubspot Sales

MARCH 6, 2018

It varies widely from company to company, and may include things like delivering a quote or proposal, negotiation, achieving the buy-in of decision makers, and other actions. Sales process” refers to the specific, concrete set of actions your team follows to close a new customer. The close is what every salesperson works toward.

Sales 145

Sales Negotiation Advertising Publishing 145

Jermaine Edwards

APRIL 3, 2020

Asking who’s got great skills at influencing, negotiating, analysing and creativity is the best way to start. We must know how to mobilise a team to meet those demands. To do this we must think about skills and resources, not job titles and positions. It’s about the result, not status. NB – those with an asterisk are the must-haves.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130