SmartKarrot

DECEMBER 1, 2022

Role: Customer Success Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Onboarding Onboarding Key Account Management 19

SmartKarrot

SEPTEMBER 12, 2022

Role: Client Success Director Location: Remote, Massachusetts, United States Organization: Agero, Inc. As a Client Success Director, you will develop and execute strategic account management plans for your client portfolio. Establish and maintain relationships with key stakeholders to promote internal advocacy.

Customer Success 19

Customer Success Client Relationships Stakeholders Leadership 19

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 19

Customer Success Leadership Customer Experience Stakeholders 19

SmartKarrot

JANUARY 16, 2023

Role: Director – Customer Success Location: Morrisville, NC, United States Organization: Lenovo As a Director – Customer Success, you will manage and grow a global Customer Success organization. Apply here: [link]. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Onboarding Onboarding Stakeholders 19

SmartKarrot

AUGUST 22, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Talentify.io Hire and mentor a team focused on driving business value to the customers. Deliver results for the customers and company by setting the strategy and prioritizing Objectives and Key Results (OKRs) for the team.

Customer Success 19

Customer Success Profitability Account Management Strategic Thinking 19

Upland

JANUARY 29, 2024

More accurate sales forecasting: By understanding customer decision-making and buying cycles, your teams can create a more predictable sales pipeline and plan their strategies accordingly. Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

ProlifIQ

FEBRUARY 23, 2024

To better understand how teams are adapting to this new environment, we surveyed over 250 professionals across sales, customer success, account management, and more about their account planning processes, challenges, and priorities for 2024.

Account Planning 52

Account Planning CRM Energy and Utilities Account Management 52

SmartKarrot

MARCH 25, 2022

Role: Customer Success Director Location: New York, NY, US Organization: Pacvue As a Customer Success Director, you will work with brands to identify business priorities and goals. Be an expert on Pacvue Commerce in order to show brands how Pacvue Commerce can empower them to achieve success.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Build and lead a team of onboarding, customer training, and account management professionals.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

MAY 12, 2023

Key Account Management (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. This article will discuss the top 6 Key Account Management skillsets that are crucial for driving business success.

Key Account Management 10

Key Account Management Account Management Management Interpersonal Skills 10

SmartKarrot

APRIL 12, 2022

Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success.

Customer Success 19

Customer Success Account Management Retail Advertising 19

SmartKarrot

OCTOBER 1, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function.

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

DemandFarm

MAY 12, 2023

Each type of revenue stream requires different teams and different aspects of sales and marketing to be prioritized. This is done by integrating proven sales methodologies with strong stakeholder management to enable faster deal closures. Anticipating customer needs and providing flexibility is vital to this.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

SmartKarrot

SEPTEMBER 17, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function.

Customer Success 17

Customer Success Account Management Negotiation Customer Experience 17

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 15

Customer Success Leadership Customer Experience Stakeholders 15

SmartKarrot

OCTOBER 29, 2021

Role: Director, Customer Success Location: Remote, United States Organization: Unite Us As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

Arpedio

FEBRUARY 15, 2024

They champion innovation, challenge the status quo, and prioritize value-driven solutions that address their organization’s strategic objectives and pain points. Challengers excel at pushing customers out of their comfort zones and guiding them toward solutions that address their underlying needs and objectives.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

SmartKarrot

OCTOBER 19, 2022

Account management is a broad field that encompasses many distinct roles and responsibilities. While the average account management salary varies significantly based on location, industry, and other factors, some general guidelines can help you determine how much you can expect to earn as an account manager.

Account Management 10

Account Management Management Telecommunications Healthcare 10

Arpedio

JUNE 15, 2023

Account-based selling is a strategic approach used by sales teams to target and engage specific high-value accounts or organizations. ABS technologies provide sales teams with the necessary tools and capabilities to identify, prioritize, and engage key accounts effectively.

Artificial Intelligence 52

Artificial Intelligence Prioritization Decision-making Advertising 52

SmartKarrot

FEBRUARY 24, 2021

Role: VP, Customer Success Location: New York, NY, US Organization: Spring Health As a VP of Customer Success, you will work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals.

Customer Success 10

Customer Success Stakeholders Account Management Finance 10

SmartKarrot

JANUARY 5, 2021

Partner with regional VPs and transformation teams to prioritize use cases for the various CX projects, and ensure the appropriate global scope or regional applicability of all CX projects is realized. Conduct Executive Business Reviews (EBRs) with key customer stakeholders. product development, new launches).

Customer Success 10

Customer Success Stakeholders Onboarding Customer Experience 10

SmartKarrot

JULY 5, 2021

Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting.

Customer Success 10

Customer Success Advertising Stakeholders Prioritization 10

SmartKarrot

MARCH 23, 2021

Role: Director of Customer Success Location: San Francisco, CA, US Organization: Oura As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience.

Customer Success 10

Customer Success Stakeholders Government Leadership 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

AUGUST 3, 2021

Role: Customer Success Director Location: Remote, Redwood City, CA, US Organization: Exo As a Customer Success Director, you will manage a team who nurture the overall customer relationship, establishing a trusted advisor-type relationship to ensure overall customer satisfaction.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

SmartKarrot

JUNE 2, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Diligent Corporation As a Director of Customer Success, you will lead Customer Success practice for the BoardEffect brand in AMER, EMEA, and APAC regions, with a focus on building strong, trusted customer relationships.

Customer Success 10

Customer Success Onboarding Performance Review Facilitation 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

MAY 18, 2020

Role: Customer Success Leader Location: San Francisco, US Organization: Blend Blend is seeking a Customer Success Leader who can drive the growth and scale. Drive the strategic and operational plan for the next phase of their CSO, accounting for operational, organizational and system needs.

Customer Success 10

Customer Success Client Relationships Stakeholders Prioritization 10

SmartKarrot

JUNE 16, 2020

Role: Manager, Customer Success Location: Newyork, US Organization: Spot.io You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Innovation 10

SmartKarrot

JUNE 18, 2020

Role: Customer Success Manager – Central Region Location: Chicago, Illinois, US Organization: Suse As a CSM, You will have to focus on the post-sales lifecycle and through close partnership with SUSE’s customers guide them in maximizing the value they get from their investments using SUSE’s products.

Customer Success 10

Customer Success Onboarding Stakeholders Prioritization 10

SmartKarrot

MAY 19, 2020

Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Collaborate with the development team to set up or configure the software platform as per customers’ requirements. Serve as an internal advocate for the client, helping to drive support and achieve their business objectives.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

DECEMBER 15, 2021

In the field of customer success and customer experience, augmented intelligence can be of special importance. They work hand in hand to improve success rates in their own unique abilities. SmartKarrot’s Augmented Intelligence for Effective Customer Success. Account Management.

Customer Success 10

Customer Success Artificial Intelligence Decision-making Prioritization 10

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Before the ink dries on the sales contract, the groundwork for risk mitigation should commence.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

JUNE 10, 2020

The success of your company depends on the prioritization of customer needs and goals. The relationship that your employees create with the customers determines the expansion of the relations and benefits for the customer and the company. Develop Strong Customer Relationship .

Customer Success 11

Customer Success Management Onboarding Customer Experience 11

SBI

JULY 1, 2020

To uncover hidden revenue in your key accounts, focus on these 5 strategies that great companies get right. Deepen Customer Insights. Companies have to reorient themselves by prioritizing the customer’s business success as the core of the strategic account lifecycle.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

Revegy

JULY 17, 2018

While typical CRM tools help keep track of contacts (and their roles) within an account or opportunity, much more information is needed to successfully identify revenue potential in your key accounts or move through a deal. 5) Assess the Health of Your Most Profitable Relationships with Customer Scorecards.

Account Planning 40

Account Planning Suppliers Profitability Decision-making 40

SmartKarrot

MAY 12, 2022

When choosing a customer engagement manager, you need to keep certain interview questions in mind. There are certain must-have qualities for a customer engagement manager like communication skills, management skills, interpersonal skills, and relevant experience in customer success.

Management 10

Management Interpersonal Skills Account Management Brainstorming 10