DemandFarm

APRIL 26, 2023

Key Account Management (KAM) focuses on building long-term relationships, and aims to improve customer satisfaction – especially in a B2B scenario. A key account manager’s primary responsibility is ensuring that the needs of key clients are met, and that they remain satisfied with the company’s products and services.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

ClearPoint Strategy

FEBRUARY 11, 2022

But, unfortunately, many organizations (nine out of 10 by some estimates) hold strategy review meetings and then fail to execute. If you want to ensure the success and productivity of these meetings, you need leadership buy-in, and you’ll need to practice some specific steps. Top management teams spend relatively little time together.

Meetings 98

Meetings Decision-making Leadership Facilitation 98

AchieveIt

OCTOBER 17, 2023

It’s important to ensure these “owners” are not accountable in name only — the accountable party should make progress reports and take responsibility for project wins and losses. Accountability also enhances organization-wide efficiency. What Happens Without an Accountability System?

Leadership 52

Leadership Communication Stakeholders Organization 52

Jermaine Edwards

MAY 18, 2020

There are 10 immutable laws that shape the philosophy, outcomes and actions of high performing businesses, key account managers and customer serving professionals over the long term. There are many external risks to the management and health of a customer account. Leadership was the most consistent. Here they are….

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Jermaine Edwards

MAY 18, 2020

There are 10 immutable laws that shape the philosophy, outcomes and actions of high performing businesses, key account managers and customer serving professionals over the long-term. There are many external risks to the management and health of a customer account. Leadership was the most consistent. Here they are….

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Brooks Group

DECEMBER 27, 2022

Obviously, this can be broken down into monthly or annual goals and can be applied to an individual sales rep, sales manager, regional manager, or the company as a whole. For our purposes, we will be discussing sales goals as they relate to the sales manager. A sales goal tells the manager what they are driving toward.

Sales 78

Sales Sales Leadership Leadership CRM 78

Clarity Engagement Solutions

APRIL 26, 2021

New types of stakeholders, little swayed by the strength of a product sales pitch, have been looking to pharmaceutical companies to sit more consistently at the patient population management table. Only a few were in the process of pivoting in response, but everyone knew that their way of engaging with their customers needed to change.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Clarity Engagement Solutions

APRIL 26, 2021

New types of stakeholders, little swayed by the strength of a product sales pitch, have been looking to big pharmaceutical companies to sit more consistently at the patient population management table. Only a few were in the process of pivoting in response, but everyone knew that their way of engaging with their customers needed to change.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Clarity Engagement Solutions

APRIL 26, 2021

New types of stakeholders, little swayed by the strength of a product sales pitch, have been looking to big pharma to sit more consistently at the patient population management table. Long before the COVID-19 outbreak, pharmaceutical companies knew that the customer engagement game had changed.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Deep Insight

AUGUST 16, 2021

It’s not often that I write book reviews but if there’s one book on sales management you should plan to read before the end of the summer holidays, it’s Whale Hunting with Global Accounts. The result is a wonderfully rich, practical – and sometimes quirky – handbook for global sales management and leadership.

Global Accounts 52

Global Accounts Key Account Management Account Management Profitability 52

Clarity Engagement Solutions

APRIL 26, 2021

New types of stakeholders, little swayed by the strength of a product sales pitch, have been looking to big Pharma to sit more consistently at the patient population management table. Long before the COVID-19 outbreak, pharmaceutical companies knew that customer engagement game had changed.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

SmartKarrot

MAY 4, 2023

Establish a solid rapport with the CIO and C-Suite and work together with the leadership to shape the roadmaps for innovation and transformation. Gain a thorough understanding of the goals and internal workings of the assigned accounts as you develop account level expertise. Development of communication strategies.

Customer Success 19

Customer Success Leadership Account Strategy Onboarding 19

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed.

Account Management 11

Account Management Key Account Management Management B2B 11

AchieveIt

JULY 13, 2023

On the premiere episode of The Strategy Gap, we spoke with Candice Williams , Strategy Manager at the Development Bank of Jamaica who dived into her hands-on experience in designing and successfully implementing organizational strategies. Ways to monitor results and drive accountability Strategies have been finalized.

Banking 52

Banking Government Organization Account Strategy 52

SmartKarrot

AUGUST 24, 2022

Manage, build, and retain a focused Customer Success team that creates long-term customer relationships. Share all CSM operational results with executive leadership pinpointing strengths and weaknesses and a plan to grow. Develop the metrics, analytics, and reports to measure, manage and develop the Customer Success Team.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SOAR Performance Group

MAY 5, 2021

The virtual meeting of the Sales Leadership Community hosted by the Houston Chapter. The topic for the meeting was “Becoming More Strategic with Your Most Strategic Accounts”. The post Episode 36: Becoming More Strategic With Your Most Strategic Accounts appeared first on SOAR Performance Group. At this live […].

Sales Leadership 52

Sales Leadership Leadership Meetings Sales 52

SmartKarrot

DECEMBER 13, 2022

Proactively manage the full lifecycle of the order process and drive cross-selling opportunities to promote additional offerings to meet customer needs. Project manage, organize, and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate responses to customers.

Customer Success 19

Customer Success Onboarding Government Leadership 19

SmartKarrot

JANUARY 21, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base.

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

SmartKarrot

MAY 27, 2020

Has your mind been pondering around these questions like – ‘What skills are the top account management companies looking for’? Are they even looking for account managers to hire? Let’s see how you can benefit from the best account manager training available online. LAMP Account Management Training .

Account Management 10

Account Management Management Key Account Management Account Growth 10

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Make sure that each and every customer promotes and mentions Okta.

Customer Success 19

Customer Success Advertising eCommerce Stakeholders 19

Cosawi

FEBRUARY 27, 2023

Today, as advisors in the strategic account management space, we are surprised and disheartened to see that marketing is often not only missing at the strategic account team table but also working from an inside-out products focus, rather than an outside-in customer focus. But this is only the starting point.

Marketing 52

Marketing Suppliers Investors Account Planning 52

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. Forecast accurately and communicate clearly to senior leadership.

Customer Success 19

Customer Success Government Account Strategy Customer Value 19

SmartKarrot

MAY 17, 2022

Continuously monitor and manage customer health to identify churn risk early and drive higher retention. Manage and escalate data inquiries and investigations as needed. Manage day-to-day Customer Success operations to ensure projects are running efficiently and that customers are engaged.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

APRIL 7, 2021

Role: Customer Success Director (South) Location: Boulder, CO, US Organization: Uplight As a Customer Success Director, you will collaborate with senior executives on account strategy and delivery. Meet/exceed your accounts’ annual sales target to support Uplight in reaching its goals, while being well rewarded for your efforts.

Customer Success 10

Customer Success Account Strategy Stakeholders Leadership 10

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Make sure that each and every customer promotes and mentions Okta.

Customer Success 15

Customer Success Advertising eCommerce Stakeholders 15

SmartKarrot

OCTOBER 25, 2021

Partner with EMEA Sales Leadership to develop the plan for Customer Success expansion into that region. Apply here: [link] Role: Strategic Customer Success Manager Location: Santa Barbara County, CA, US (Hybrid) Organization: AppFolio, Inc. Own the successful set-up and onboarding of new customers.

Customer Success 19

Customer Success Onboarding Account Planning Customer Experience 19

SmartKarrot

AUGUST 24, 2021

Manage customer success activities, on-boarding and adoption, customer success management, renewals, cross-sell/up-sell sales leads, and customer advocacy. Take a leadership role in developing success, support, and retention strategies for future product iterations.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

Revegy

JULY 17, 2018

A key account strategy map facilitates the collaboration internally with your team, and externally with your customers to help you gain insight into their strategies, and show how you can directly help them achieve their overarching business objectives. 6) Keep Up Momentum with an Action Plan.

Account Planning 40

Account Planning Suppliers Profitability Decision-making 40

SmartKarrot

AUGUST 10, 2021

Partner with the executive leadership team to develop and execute account engagement, retention, and growth strategies. Be a thought leader in developing and executing on Customer Success and Account Management best practices that can be used across the organization.

Customer Success 17

Customer Success Onboarding Account Strategy Prioritization 17

Hubspot Sales

JULY 1, 2019

ABS maintains this account-level focus after the sale. Customer success managers deliver a custom onboarding experience, then work to develop relationships with multiple stakeholders at multiple levels (rather than leaving an account’s success to a single advocate, power user, or internal champion).

Stakeholders 84

Stakeholders Sales Finance Decision-making 84

SmartKarrot

APRIL 27, 2021

Create and implement a customer success engagement model inclusive of account management, retention and cross-sell/up-sell initiatives. Expand revenue and League expanded offerings in existing accounts and increase average customer lifetime value. Project Manage using an Agile approach.

Customer Success 10

Customer Success Account Management Stakeholders Finance 10

SmartKarrot

JULY 6, 2020

Role: Customer Success Manager Location: San Fransisco, US Organization: M onday.com This role is highly client facing and you are responsible for providing exceptional product and service experience to the customers/clients. Drive account strategies and coordinate with partners and ensure customer satisfaction.

Customer Success 10

Customer Success Account Management Account Strategy Onboarding 10

SmartKarrot

DECEMBER 11, 2020

This includes retaining talent and implementing processes designed to manage turnover effectively. Develop and maintain a clear understanding of the organizational and leadership structure of client organizations to serve as an asset for escalation, expansion, analytics, marketing or finance, engineering, support.

Customer Success 10

Customer Success Finance Innovation Facilitation 10

SBI

APRIL 4, 2018

Sales managers use the output from the tools to shift the emphasis of their interventions towards coaching, and business leaders have detailed data at their fingertips to inform decision making. Only 18% of B2B companies we asked recently were happy with the quality of their account strategies for their most important customers.

B2B 20

B2B Sales Decision-making Account Planning 20

SmartKarrot

JUNE 29, 2022

Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Manage account strategies and nurture relationships, while building strong relationships & delivering exceptional outcomes for the customers.

Customer Success 3

Customer Success Negotiation Facilitation Digitalization 3