Account Manager Tips

MARCH 23, 2021

Your biggest customers are not your best customers. Often they're your worst. Low margins, customisation, and always reminding you how important they are. When they say "jump", you say "how high?" So if your biggest customers are not your best, then who are? Click to Tweet.

Co-Creation 227

Co-Creation Key Account Management Account Management Suppliers 227

Nutshell

MARCH 15, 2024

Qualifying leads before sending them through to your sales team lets you learn more about your prospects and build deeper connections with them, which often results in more deals. We’ll also delve into the best practices associated with nurturing leads to give you the edge.

CRM 71

CRM Software Software Communication 71

Hubspot Sales

FEBRUARY 14, 2024

The last thing you want from a sales email is sleazy, spammy… or even sales-y copy. That might sound counterintuitive, but I interviewed Yuval Ackerman , email strategist, who shared her top tips for writing sales email marketing that don’t give you the ick! Use a little color to your advantage. Know your audience.

Sales 97

Sales Marketing B2B Digitalization 97

Nutshell

MARCH 19, 2024

Keeping an eye on your team’s sales productivity is one of the best ways to track performance and nip bottlenecks in the bud. When you can pinpoint dips in productivity and identify the elements that contribute to slower workflows, you can make the changes needed to support your sales team.

CRM 71

CRM Sales Software Software 71

Hubspot Sales

AUGUST 8, 2023

Any prospect who buys from you is trusting that your solution is the best possible fit to suit their needs and that you‘re selling it because you sincerely believe that — but legitimate trust isn’t rooted exclusively in goodwill and friendliness. And how, exactly, do you build it with your prospects?

Sales 93

Sales Decision-making Stakeholders Organization 93

Mike Kunkle

JUNE 12, 2022

Unfortunately, many company executives still needed to make tough choices, even with their revenue-producing teams. I hope this will contained to not-yet-profitable, seed-funded early-stage companies with burn-rate/runway issues, but as the recession gears up, it may spread. You won’t hit a target you can’t see.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

Hubspot Sales

OCTOBER 31, 2022

Whether you’re a pro or just getting started, there are always ways to refine your networking skills. You’ll also find a few real-life examples that will help you get sales networking right. How to build your sales network? Regular” networking doesn’t involve growing your customer base. Image Source.

Media 101

Media Sales Meetings Onboarding 101

Nutshell

APRIL 4, 2024

If your business schedules a lot of meetings — either internally or with clients — you might wish you had a way to make that process easier. These tools allow you to easily schedule meetings and get reminders for them, as well as keep track of when you’re available. That’s why we’re here.

Meetings 71

Meetings CRM Software Software 71

Hubspot Sales

SEPTEMBER 27, 2023

But I‘ve hit a point recently where I realized that AI might be a little too sophisticated and ever-adapting for my holding out to make a difference. Make three key points." It can process vast amounts of data from various sources, including customer behaviors, market trends, and competitor activities.

Artificial Intelligence 113

Artificial Intelligence Customer Success Sales Marketing 113

Hubspot Sales

APRIL 27, 2023

In this article, you’ll learn some positions you can consider in SaaS sales, expert tips for getting into the industry, and how to succeed in your first sales role. In this article, you’ll learn some positions you can consider in SaaS sales, expert tips for getting into the industry, and how to succeed in your first sales role.

Sales 111

Sales Account Management Communication Sales Management 111

Nutshell

AUGUST 28, 2023

Creating a structured sales process is one of the most effective ways to boost your sales teams’ efficiency and results. With a formal sales process in place, your sales team has a framework to follow, and it’s much easier to stay on the same page, track results, and onboard new team members.

Decision-making 118

Decision-making Sales Negotiation Advertising 118

Hubspot Sales

MAY 24, 2023

It’s nerve-wracking for you and your prospect. As a salesperson, you’ve invested a lot of time in your prospect by the time a closing call rolls around. You’re under pressure to meet quota, and losing a deal at the buzzer indicates to your manager that you’re not in control of the sales process.

Decision-making 110

Decision-making Meetings Negotiation B2C 110

Hubspot Sales

DECEMBER 26, 2023

With all the changes to X (formerly Twitter) over the last few years, you’re not alone if you’ve been looking for Twitter optimization tips so you can use it more effectively for social selling. So today, I’m showing you what you need to know about optimizing X to help you present a trustworthy and knowledgeable front to your audience.

Sales 97

Sales Media Value Proposition Logistics 97

Nutshell

APRIL 4, 2024

If your business schedules a lot of meetings — either internally or with clients — you might wish you had a way to make that process easier. These tools allow you to easily schedule meetings and get reminders for them, as well as keep track of when you’re available. That’s why we’re here.

Meetings 62

Meetings CRM Software Software 62

Hubspot Sales

JANUARY 29, 2024

As a salesperson, you've probably gotten your fair share of career advice — and it goes without saying that some of those tidbits have definitely been more valuable than others. Some insight you get winds up being dated, disjointed, or detrimental to your overall sales acumen. Do your homework. Are you kidding?

Sales 85

Sales Publishing Software Software 85

Help Scout

JUNE 30, 2021

It’s still yesterday for you. Statistically speaking, you (like most of my Help Scout colleagues) are probably somewhere in the Northern Hemisphere. Meanwhile, I cling to the bottom of the planet in Australia, probably in your tomorrow. That’s especially true if most of the team is close in time with just a couple of outliers.

Remote Working 134

Remote Working Meetings Communication Decision-making 134

Help Scout

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. They just need to be a little more focused with their efforts. The importance of customer service for small businesses. It increases the lifetime value of customers.

Small Business 127

Small Business Energy and Utilities Decision-making Leadership 127

Hubspot Sales

AUGUST 21, 2023

You've started a new business, and your customer base is starting to expand. But even though you're making progress, you still feel like you could be doing better. There's a whole world of untapped potential around you — prospects you know would benefit from your product or service.

Value Proposition 98

Value Proposition Media Decision-making Communication 98

Hubspot Sales

DECEMBER 16, 2020

What pops into your head when I say the words data hygiene ? Do you picture cleaning your hard drive with a soapy sponge? Maybe that’s just me … although that would probably cause more harm than good. Without accurate information that you obtain legally about real consumers, your data is meaningless.

CRM 140

CRM Artificial Intelligence Customer Experience Organization 140

Outbound Engine

DECEMBER 4, 2019

Maybe your messages don’t seem to be landing as they have in the past. Whether you’ve been in business for 3 months or 30 years, there is always room for improvement. Here is a list of small business marketing ideas and tips to give you a competitive edge. Make Data Cleaning a Routine. What do they do?

Small Business 145

Small Business Marketing B2C Media 145

Hubspot Sales

FEBRUARY 21, 2020

When you consider that the average onboarding and ramp-up time for a sales professional is nine months or more, that turnover rate starts to have serious consequences for individual sales teams and the revenue they’re responsible for. It’s when you lose high performers that turnover becomes a problem. Sales Burnout.

Meetings 136

Meetings Account Management Management Performance Review 136

Hubspot Sales

NOVEMBER 9, 2020

This kind of selling may have worked in the 1980s, when David Mamet penned the play the movie is based on, but fast-forward to today and things are very different. That’s why taking an "Always Be Closing" approach today would likely scare off your customers before you get a chance to close the deal.

Decision-making 144

Decision-making Stakeholders Sales B2C 144

Hubspot Sales

JANUARY 5, 2023

Which ultimately means the seller's journey is going to have to shift, too. Here, I spoke with Mike about how the software buyer's journey has changed, according to new data from G2's 2022 Buyer's Behavior Report — plus, how your sales strategy should pivot in 2023 to meet new buyers' expectations. Let's dive in.

Stakeholders 111

Stakeholders Software Software Decision-making 111

Hubspot Sales

NOVEMBER 30, 2020

Most of your business’s prospective customers will not buy from you instantly. You cannot simply introduce someone to your products or services once and expect that they will go the rest of the way by themselves. You never get a second chance to make a first impression. Sales Follow-Up Techniques.

Decision-making 140

Decision-making Sales Meetings Stakeholders 140

Hubspot Sales

DECEMBER 16, 2019

And it probably has work experience and people skills. Both can be really hard. There’s no universal blueprint that lays out every step you have to take to do it successfully. That being said, there are certainly some steps you can take to set yourself in the right direction. Set terms for your ideal candidate.

Financial Services 119

Financial Services Information Technology Meetings Sales 119

Hubspot Sales

JULY 28, 2021

One of the most lucrative ways to improve your bottom line is through boosting your sales team's effectiveness — yet many companies choose to focus on aspects of the business like product velocity or customer support costs rather than dialing in on their sales execution. and provide eight ideas for improving yours.

Sales 121

Sales Advertising Decision-making Marketing 121

Help Scout

JUNE 3, 2021

I’m sure I can simply order from the last place I bought them or just check a few stores. I end up making a bunch of trips, printing out shipping labels like it’s a part-time job, and still have no denim to show for the trouble. What are you looking for in a support tool?

Software 104

Software Software Decision-making Small Business 104

Hubspot Sales

MAY 24, 2021

They're tough to find, and in many cases, it's hard to distinguish them from reps who might wind up exhausting your time and resources — only to fizzle out and leave before making an impact. Well, there are certain less-than-ideal qualities you can look out for to identify potential hires who probably won't pan out.

Sales 138

Sales Decision-making Marketing B2B 138

Hubspot Sales

OCTOBER 26, 2022

It's hard to overstate the importance of B2B prospecting in the context of most B2B sales processes. It's the jumping-off point for every closable deal — and doing it effectively can be the difference between maintaining a steady stream of productive opportunities and your sales process never getting off the ground.

B2B 97

B2B Decision-making CRM Communication 97

Outbound Engine

APRIL 28, 2020

Whether you’re posting to Facebook, Instagram or LinkedIn, the content you share on social media can make or break the way your brand is perceived. Do you have a process for selecting your content to share on social media? There’s more to sourcing content than just randomly posting links or retweeting articles.

Media 124

Media Innovation Marketing Customer Experience 124

Jermaine Edwards

APRIL 3, 2020

According to Deloitte Global’s 2018 crisis management survey, “ Stronger, Fitter, Better: Crisis Management for the Resilient Enterprise ,” nearly 60% of respondents believe that organisations face more crises today than they did ten years ago, yet many may overestimate their capabilities to respond. 90% of the time they say….

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

Zendesk

FEBRUARY 7, 2024

What are customer win-back campaigns? Customer win-back campaigns are marketing efforts designed to reengage inactive or churned customers. For the latter, you need a system to recapture those customers. Customer win-back campaigns help businesses regrow customer loyalty through strategic, personalized messages.

Decision-making 52

Decision-making Prioritization B2C Profitability 52

Help Scout

SEPTEMBER 16, 2021

These days it’s easier than ever to outsource customer support, even for small teams that prioritize customer experience and quality. A new crop of companies that specialize in brand-forward customer experience outsourcing for small teams has emerged in the past five years. Someone needs to manage scheduling and time off.

Small Business 97

Small Business Onboarding Management Customer Experience 97

Nutshell

MARCH 1, 2023

When you’re a growing business, you’ve got to effectively manage and update your leads in a way that’s organized and efficient. You can do just that with a customer database and intuitive customer relationship management (CRM) software. What is a customer database? What is a customer database?

Software 62

Software Software CRM Artificial Intelligence 62

Insightly

APRIL 15, 2022

Whether you run a small business, are heading up a start-up, or planning a new CRM system for a large company, your CRM is key to your success. . If your current CRM isn’t working as well as it should, making a move isn’t easy. Spend time to understand the concerns of your end users.

CRM 98

CRM Onboarding Decision-making Finance 98

PandaDoc

JUNE 21, 2021

Like it or not, your business needs a lead generation strategy and a sales prospecting process. You’ll be better equipped to implement a strong lead generation strategy within your business. You’ll also know why you need a strong sales prospecting process and exactly how that will benefit your business.

Sales 98

Sales Decision-making Small Business Meetings 98

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. It’s also the processes that support the teams making good customer service happen. How has customer service changed?

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105