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16 Technology Trends Shaping eCommerce in 2020

Hubspot Sales

But even as we are navigating our new normal, there is one place that is experiencing an incredible boom in traffic: eCommerce websites. In other words, if you don’t have an eCommerce store, now is probably the perfect time to make the investment. Let's review the latest eCommerce technology trends to focus on as we move through 2020.

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How ecommerce brands use conversational AI to reduce customer effort

Zendesk

The ecommerce market has exploded over the past few years and is continuing to grow at an accelerated rate. With more people doing their shopping online than ever before, ecommerce CX has become a priority for many businesses. By 2023, online retail sales are anticipated to reach $6.17 What is conversational AI and why does it matter?

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B2B Wholesale Future Trends 2024

QYMATIX

Generative Artificial Intelligence (AI), Machine Learning (ML) and Internet of Things (IoT) First, we’re starting off strong as companies increasingly turn to artificial intelligence, machine learning and the Internet of Things to drive data-driven decision-making. I WANT PREDICTIVE ANALYTICS FOR B2B SALES.

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Integrations to be thankful for

Zendesk

ParcelPanel and Zendesk help eCommerce brands shorten the time answering questions related to “Where is my order?” Agillic (Support) helps you deliver personalized communication to millions. Enrich your Zendesk ticket view with data from your Agillic Instance.

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Scaling with CX is more important than ever. Here’s how to take advantage

Zendesk

Customers have a variety of different communication preferences and needs, calling for increased investment in omnichannel support. Zendesk has helped companies apply artificial intelligence through tools like Answer Bot. Retail & ecommerce. A need for a variety of support methods. CX loves AI.

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Top 35 customer service and support podcasts for 2024

Zendesk

The podcast highlights the importance of empathy, communication, and genuine connections, providing insights that are key for businesses striving to make their customer service more relatable and effective. Businesses aiming to convert satisfied customers into loyal advocates will find this podcast particularly helpful.

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How to use Facebook chatbots to improve customer service

Zendesk

A Facebook Messenger chatbot is a type of software application that uses artificial intelligence (AI) to automatically communicate with users on Messenger , Facebook’s instant messaging platform. You can program them to handle ecommerce, address FAQs, and respond to basic inquiries. What are Facebook chatbots?