Planview

JUNE 23, 2022

Customers were able to learn more about it means to be a connected services organization, why it’s important, and what steps were necessary to make confident connections by attending this on-demand presentation session by Planview’s Director of Product Management Dave Blumhorst. Faster and More Strategic Decisions Are Essential.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

SmartKarrot

FEBRUARY 3, 2022

Working in a customer success department is like putting your hands on fire. But early reviews suggest that customer success still must pass a litmus test to survive in the corporate world. What do the C-Suite executives perceive about customer success as a field in your organization?

Customer Success 10

Customer Success Prioritization Decision-making B2B 10

SmartKarrot

JUNE 27, 2022

Therefore, businesses must understand and avoid various moral and ethical dilemmas that may potentially affect customer success and organizational productivity. Ethical Dilemma Examples In Business That Customer Success Teams Should Avoid: 1. Prioritizing Revenue Over Customer Experiences. contact-form-7].

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

SmartKarrot

MAY 4, 2021

For more scalable customer success, you need to incorporate some high-touch practices. There is more face-to-face interaction, on-the-go decision making, and high-level strategy with equal focus on process. High-touch customer success is where CSMs know their customers well.

Customer Success 11

Customer Success Onboarding Decision-making Customer Experience 11

SmartKarrot

SEPTEMBER 6, 2021

Your company is passionate about customer success and the experience you offer, and rightly so. This is the gap between what your business intelligence tool offers and your customer success goals. Customers are smart and your business also needs to be smart. What is Customer Success (CS) Software?

Customer Success 10

Customer Success Software Software Decision-making 10

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.

Acquisition 10

Acquisition Customer Success Energy and Utilities Logistics 10

SBI

JULY 1, 2020

Revenue growth in B2B enterprise accounts has always been challenging. Now, with the economic uncertainties of 2020, sales teams of all sizes are desperate for a more strategic approach to building dependable and ongoing opportunities to optimize customer revenue in their most strategic accounts. Deepen Customer Insights.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. It is their job to ensure customers are successful with their product and their company.

Customer Success 10

Customer Success Finance Customer Experience Business Growth 10

Corporate Visions

MAY 22, 2019

When you think about it, an effective sales strategy is all about making sure that your reps hit their quota, right? Consider the following insights: Research performed by SiriusDecisions shows that the number-one inhibitor to sales achieving quota is “inability to communicate value message.” A Great Message!

Sales 103

Sales Acquisition Decision-making Marketing 103

SmartKarrot

FEBRUARY 2, 2021

When it comes to customer success career paths, customer success manager stands doubtlessly on the top. Recent past years have seen a sharp surge in this role making it one of the most sought-after positions in software industry. This has given them the confidence to scale their customer success team ruthlessly.

Customer Success 8

Customer Success Marketing Management Software 8

Nutshell

JANUARY 14, 2020

Selling something that your customers will never hold in their hands requires a very specific approach and a whole lot of practice. SaaS sales is the process of selling software that customers access through an online portal or website and use to solve a business problem. What Is SaaS Sales?

Sales 127

Sales Software Software CRM 127

SmartKarrot

JULY 11, 2022

To choose a product, a customer must make a conscious buying decision. This buying decision is based on subconscious emotions and triggers. You need to craft better messages to position the customers better. You need to craft better messages to position the customers better. Guilt is a dominant emotion.

Decision-making 10

Decision-making Leadership Customer Success Customer Value 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Steve Jobs once advised to get closer to customers.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Steve Jobs once advised to get closer to customers.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

OCTOBER 1, 2021

In today’s fast-paced business world, there is an increasing focus on providing a customer-centric experience by providing a personalized customer experience. A customer-centric mindset is crucial because $98 billion is left on the table every year by organizations that fail to provide simple customer experiences.

Customer Experience 11

Customer Experience Energy and Utilities Decision-making B2C 11

SBI

NOVEMBER 7, 2019

With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Join us for “From Vendor to Strategic Partner: Uncovering Insights to Generate Customer Value” webinar. Think how effective it would be. White Paper.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20

Planview

JANUARY 12, 2023

TSIA recently conducted an Economic Sentiment Survey with our members in the B2B technology space to consult them regarding their views on the economy in 2023. This level of visibility makes it easy to spot small issues before they become big issues, without wasting hours of time reading through project updates.

Profitability 52

Profitability Customer Success B2B Decision-making 52