Zendesk

AUGUST 24, 2021

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. How B2B and B2C customer service differs.

B2B 98

B2B B2C Finance Communication 98

Upland

JULY 10, 2023

Elevate team collaboration and build customer intimacy directly within Salesforce. Altify Insights rewrites the rules on what best-in-class looks like in B2B sales solutions. It’s common for sellers to be staring down as many as 10 decision-makers within a buying group in each enterprise deal.

Decision-making 195

Decision-making B2B Account Planning Software 195

SBI Growth

APRIL 11, 2020

Without knowing the full implications of how long this crisis will last, how are business leaders adapting their strategies, especially when working with customers. It can be difficult to keep up with current updates and regulations surrounding this new normal.

Decision-making 110

Decision-making Customer Experience Customer Success Communication 110

Upland

JANUARY 26, 2023

Today, the horizon of B2B selling looks different than it did even just a few years ago. As sellers head into a future that feels uncertain , they can at least rest in this certainty – the human seller is as important as ever in complex, B2B sales. Large B2B sales deals are not done one-on-one.

Account Planning 195

Account Planning B2B Decision-making Acquisition 195

Upland

MARCH 29, 2023

At the same time, current trends point to the growing importance of effective relationship management in B2B buying journeys. It means building out a robust understanding of roles in the decision-making process, how (and to what extent) they exert influence and what priorities are top-of-their-mind.

CRM 195

CRM Management Stakeholders Decision-making 195

Upland

JANUARY 29, 2024

Let’s face it, B2B sales can’t happen without good leads. Winning sales teams know strong leads must be converted into successful sales transactions. Sales productivity becomes even more difficult for complex B2B accounts with large buying groups and multiple divisions involved in the decision-making process.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

DemandFarm

AUGUST 31, 2023

In the business world, customer success management is no longer an afterthought; it’s a necessity. Consensus across research confirms: retaining existing customers costs 5 to 25 times less than acquiring new ones. Success lies in a tailored, strategic approach to customer success management.

Key Account Management 52

Key Account Management Account Management Customer Success Management 52

Upland

SEPTEMBER 29, 2023

Stakeholder mapping in sales is the process of mapping out key decision makers within the buying group of the account you are looking to do business with. Stakeholder Mapping is Important Because of Buying Groups Selling must be complicated because modern B2B sales are complicated. What are their motivations?

Stakeholders 195

Stakeholders Sales Decision-making Internet 195

Hubspot Sales

JUNE 23, 2020

Humanity at the core: Perhaps the most important thing that businesses have learned during the COVID-19 pandemic, is how important it is to keep the needs of their people at the heart of their decision making. Additionally, analyzing the responses and sentiment of employees and customers will assist with future decision-making.

B2B 116

B2B Digital Transformation Virtual Selling Digitalization 116

Upland

JUNE 7, 2023

An organization can make a considerable investment in a methodology, only to discover that it was not effective because there was no sales process to support it. Many think that MEDDIC is a sales process, but it’s really a deal qualification framework with multiple processes for decision criteria, decision process, etc.

Sales 195

Sales Negotiation Decision-making CRM 195

Hubspot Sales

JUNE 8, 2020

It's never been more difficult to be a B2B sales rep. You have to manage heightened expectations, battle against a multitude of competitors and make sure you have time to meet the needs of everyone in your pipeline. The positive experiences you create for your customers adds to the longevity and success of every business.

B2B 88

B2B Sales Decision-making Marketing 88

Zendesk

AUGUST 24, 2021

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. How B2B and B2C customer service differs.

B2B 52

B2B B2C Finance Communication 52

Upland

NOVEMBER 28, 2021

These days, most prospects both want and expect to speak with a peer reference before they make a final purchase decision, but not all references are created equal. This makes resorting to unofficial sales reference channels all the more tempting. Nearly all B2B prospects will eventually want to talk with a reference.

Sales 195

Sales B2B Software Software 195

Upland

OCTOBER 17, 2023

ChatGPT and dozens of other artificial intelligence (AI) products have made a big splash for AI a bit of a novelty recently, dominating the conversation around productivity and efficiency in the B2B world. Its many evolutions and the powerful AI of today make it an irresistible tool to many. Many writers use AI to spark ideas.

Artificial Intelligence 195

Artificial Intelligence Sales Decision-making CRM 195

SmartKarrot

DECEMBER 8, 2022

Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success B2C Insurance CRM 19

Account Manager Tips

NOVEMBER 29, 2022

Manage accounts in multiple regions, where decision making and policies are centrally decided. Customer Success. Customer success is focused on working proactively in partnership with customers to help them get more value out of your solutions over time. Global account manager. Manager/Director.

Key Account Management 130

Key Account Management Account Management Management Procurement 130

Geehan Group

JULY 19, 2016

During the past several weeks, I've had the opportunity to work with my colleague Sean Geehan and the smart folks at Strikedeck to better understand the nuts and bolts of B2B marketing’s new priority, Customer Success. The method is to make your customers as profitable and productive as possible.”

Finance 52

Finance Customer Success Marketing B2B 52

SmartKarrot

APRIL 20, 2023

Considering the heavy competition and the evolving business environments, it has become more important than ever to put customer success on the pinnacle. However, as businesses keep on the growth streak, scaling customer success efforts can prove to be daunting.

Customer Success 19

Customer Success Onboarding Decision-making Customer Experience 19

Nutshell

AUGUST 6, 2018

Customer Success Pipeline. Confirm that the prospect has the budget and need to make a purchase in the near future. Confirm that the prospect has the budget and need to make a purchase in the near future. Demonstrate your solution to the prospect, showing how it would improve their life and/or make them more successful.

B2B 48

B2B Negotiation Stakeholders Decision-making 48

SmartKarrot

JULY 21, 2020

There are basically two categories in which your business would fit – B2B and B2C. B2B is the category of business where your product is made for other businesses to use. In both the categories you need to ensure that you retain your customers. Hence, customer success has a key role to play in both kinds of businesses.

B2C 10

B2C B2B Customer Success Onboarding 10

Corporate Visions

DECEMBER 12, 2019

When Sales Enablement first showed up in the B2B enterprise, the role became a sidekick to the in-person, acquisition-focused selling conversation. Customer Success Emerges as a Growth Engine. Analysts estimate that 70-80 percent of the average company’s annual revenue now comes from existing customers.

Acquisition 90

Acquisition Decision-making Sales B2B 90

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

Nutshell

APRIL 7, 2018

The shortcomings of the marketing qualified lead framework have inspired a paradigm shift in the B2B sales cycle recently, as more companies have begun to focus on product qualified leads. The post Product qualified leads: why trial users are so valuable in B2B sales appeared first on Nutshell. What Are Product Qualified Leads?

B2B 69

B2B Software Software Sales 69

DemandFarm

APRIL 18, 2023

This includes contact discovery tools, sales intelligence or conversational intelligence tools, marketing automation tools, customer success tools and revenue intelligence tools. Making sense of this data and feeding it to the users on a periodic basis is time-consuming. How do you keep track of all of this data?

Account Management 52

Account Management Digitalization Management Account Planning 52

Hubspot Sales

JUNE 8, 2020

As a sales leader, you've probably wondered what impacts your prospects and potential customers. Well, content has become more important than ever for B2B buyers and decision-makers. Without rich content to complement their buyer’s journey, prospects and leads most likely won’t stick around to make a purchase.

e-Learning 103

e-Learning Sales Decision-making B2B 103

ProlifIQ

JUNE 21, 2023

The ROI of Account Planning In the highly competitive landscape of B2B sales, sales leaders are constantly seeking strategies that can boost revenue and foster long-term customer relationships. Additionally, an effective account plan identifies key stakeholders within the account, including decision-makers and influencers.

Account Planning 52

Account Planning Value Proposition Account Management Stakeholders 52

Hubspot Sales

AUGUST 26, 2020

In B2B sales, that means boosting conversion rates and landing more lucrative clients. Customer Success. Then, once a client gets landed, your customer success team gets to work to deliver an equally unique onboarding experience. What our summary should make clear, though, is the importance of data to the process.

Stakeholders 137

Stakeholders B2B Decision-making Sales Environment 137

Insightly

MARCH 31, 2023

But leveraging a CRM that actually helps deliver an exceptional customer experience that ultimately drives revenue needs to be implemented across multiple teams and throughout the customer journey, which is no easy task. Poor customer experiences are costing organizations in a big way. New research shows you’re not alone.

CRM 52

CRM Customer Experience Decision-making Customer Success 52

ProlifIQ

FEBRUARY 8, 2023

QBRs and Salespeople: The Key to True Customer Success and Growth There are certain truths to life that cannot be disputed. A quarterly business review is typically an event that takes place over the span of a few days to a week where sellers and a customer success manager come together to align on all of their key accounts.

Account Planning 52

Account Planning CRM Customer Success Decision-making 52

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. contact-form-7]. Social media.

Customer Success 19

Customer Success e-Learning Stakeholders Onboarding 19

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Zendesk

MAY 19, 2022

These accounts contain important information about the customer, including purchases, interactions, contact information, and preferences. Business-to-business (B2B). Business-to-business (B2B) refers to sales that happen between one business and another. The closing ratio is a sales metric used to measure sales agent success.

B2C 98

B2C Sales CRM Profitability 98

Hubspot Sales

MARCH 7, 2023

A RevOps team can help align your sales, marketing, and customer success departments and keep each department accountable for driving revenue growth for your business, while identifying potential areas of friction in your business at-large. The 5 Biggest Missteps Your Revenue Operations Team Might Be Making 1.

Publishing 100

Publishing Customer Experience e-Learning Software 100

SmartKarrot

JUNE 15, 2021

Being data centric will help form better business decisions. If your customer success managers cannot make use of customer data, it is waste of the data. By getting your CSMs the data they need, you are helping them with decision making. How to Build a Data-Driven Customer Success Team.

Customer Success 19

Customer Success Decision-making Finance Facilitation 19

SBI Growth

JANUARY 21, 2019

Investment by B2B firms into a Customer Success function continues to outpace all other roles. Growth in Customer Success positions in 2018 was more than 80% above 2017 levels. Leadership continues to place their confidence and budget into Customer Success.

Customer Success 74

Customer Success B2B Leadership Value Proposition 74