SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Insightly

JULY 25, 2023

This is often what makes marketers great: we know how to maximize wins and minimize losses. In fact, I think creating an ideal customer profile (ICP) for your business is a perfect place to start. An ideal customer profile (ICP) is a comprehensive, documented profile of your company’s perfect customer.

Manufacturing 52

Manufacturing B2C Decision-making B2B 52

ProlifIQ

JUNE 21, 2023

Strategic Account Management in B2B Welcome to our comprehensive guide on strategic account management. We will explore the key principles, strategies, and best practices that empower strategic account managers to get the most bang for their buck from each of the accounts managed based on our experience with hundreds of customers.

Account Management 52

Account Management Management Account Planning Stakeholders 52

Insightly

JANUARY 10, 2024

The first guest is Lindsay Cordell, helps businesses make go-to-market simple as an industry analyst and founding partner at GTM Partners. Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. It makes financial sense to invest here,” he says.

Finance 52

Finance CRM Acquisition Decision-making 52

Arpedio

JULY 11, 2022

If you’re doing B2B sales – whether you’re aware of it or not – you’re most likely already doing account-based selling, hence ‘business to business’. Essentially, it all comes down to how much of your business is being driven by your product. Account-Based Selling: Establishing Collaborative Buy-in. Chet Lovegren.

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

JULY 31, 2023

Do you want sustainable business growth? You need to focus on your customer success. You might already be aware of the importance of customer success for any business. This is where the customer success dashboard comes into the picture. What is Customer Success Dashboard?

Customer Success 10

Customer Success Energy and Utilities Onboarding Decision-making 10

SmartKarrot

APRIL 4, 2022

A customer-centric DNA is when the focus of your company is customer success. Top brands like Ikea, Amazon, and Google take customer success seriously. This is because business growth can be shouldered on a well-designed customer success strategy. Customer Insights are the Key.

B2B 10

B2B Customer Experience Customer Success Decision-making 10

SmartKarrot

MARCH 17, 2021

So, how does this fit with Customer success ? What is the Customer Success Pareto Principle? Customer Success Pareto Principle. A well-known customer success law, the Pareto principle says that repeat customers generate revenue that is nearly 16 times more efficient than one-time customers.

Customer Success 15

Customer Success Profitability Decision-making Business Growth 15

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. However, it also applies to B2B businesses. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market. Like what you are reading? Sign up for our newsletter.

B2B 10

B2B Onboarding Customer Success B2C 10

SmartKarrot

AUGUST 13, 2020

It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust is extremely important. The trust between a customer and a company is just as significant as it is for any other relationship. Doing so makes it easy to trust you.

Business Growth 10

Business Growth Customer Experience Prioritization Customer Success 10

SmartKarrot

APRIL 22, 2022

Customer retention is a particularly important concept where businesses use different strategies to retain their existing customers. B2B companies will have to bank on customer retention as a key strategy to achieve long-term growth. Top 10 B2B customer retention strategies. contact-form-7].

B2B 10

B2B Value Proposition Banking Onboarding 10

SmartKarrot

FEBRUARY 24, 2022

Are you contemplating upon starting a blog for your B2B SaaS business? If yes, let me congratulate you on making the right decision. In today’s digital era, where customers have become smart, it has become very important for businesses to use blogging for marketing their B2B SaaS business.

B2B 10

B2B Publishing Procurement Business Growth 10

SmartKarrot

FEBRUARY 28, 2022

For B2B marketers, podcasts are the latest marketing tools that leverage multimedia content to educate and engage audiences. Businesses of all sizes – from startups to Fortune 500 companies – leverage podcasting to engage their target audiences. Top 10 Tips for Creating a Successful B2B SaaS Podcast.

B2B 10

B2B Decision-making Advertising Stakeholders 10

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. It is their job to ensure customers are successful with their product and their company.

Customer Success 10

Customer Success Finance Customer Experience Business Growth 10

SmartKarrot

FEBRUARY 10, 2021

The basic idea that gives rise to outsourcing is when businesses deem a function less important and can be executed elsewhere rather than in-house. With customer success being a new function and companies not prepared for it, outsourcing it might seem like a wise decision. To focus on core-business.

Customer Success 10

Customer Success Acquisition Decision-making Finance 10

SmartKarrot

FEBRUARY 12, 2021

SaaS (software as a service) companies have seen an exponential growth in the business sphere. Here are the best insightful SaaS blogs that can help you make better decisions, solve complex issues, or understand new techniques to gain an advantage in the competitive SaaS world. SaaStr is a community of SaaS/B2B founders.

Software 23

Software Software B2B Decision-making 23

SmartKarrot

NOVEMBER 24, 2020

Customers often tend to be suspicious about the various claims companies make in their marketing endeavors. These feedbacks are more valuable when it comes from other customers because they have a neutral point of view. How to get customer referrals? 1 Strive to give a wow experience to your customers. Wrapping Up.

B2B 10

B2B Facilitation Decision-making Customer Success 10

SmartKarrot

AUGUST 10, 2020

With the advent of digitalization and cut-throat competitions redefining the business landscape across industries, customers have more options to pick from. This puts substantial pressure on businesses to deliver higher-quality products and services, and also a better customer experience.

Customer Experience 19

Customer Experience Customer Success Media B2C 19

SBI

OCTOBER 27, 2020

If your B2B solution isn’t the cheapest, you would be wise to follow a similar path, to create a better buying experience. Next, with buyers so focused on the economics of a good purchase decision (or the cataclysmic consequences of a bad one) I would tackle better value communication and quantification.

Facilitation 43

Facilitation Communication B2B Decision-making 43

SmartKarrot

FEBRUARY 9, 2022

Apart from focusing on retaining existing customers, SaaS companies need to concentrate more on their churn ratio. This is where customer retention plays a crucial role in B2B SaaS companies. . What is customer retention? Did you ever come across a SaaS business owner saying that they are ok losing old customers?

Customer Success 10

Customer Success Value Proposition Profitability Decision-making 10

SmartKarrot

AUGUST 23, 2022

If any B2B SaaS (Software as a Service) company, or any company for that matter, had to choose one metric that measures their performance among the dozens of metrics, it would be the NPS or the Net Promoter Score. Almost every SaaS B2B Company trusts the net promoter score to assess its profitability and success in the true sense.

Customer Life Cycle 10

Customer Life Cycle B2B Customer Success Customer Experience 10

SmartKarrot

MAY 25, 2022

This helps businesses make many fundamental improvements and avoid any slippage of customers through cracks in plans. Are you planning to implement a customer journey map in your organization? The blog also talks about the nitty-gritty of customer journey mapping. Handpicked Examples of Customer Journey Map.

Decision-making 10

Decision-making Construction Customer Success B2B 10

SmartKarrot

APRIL 21, 2023

This can encourage customers to make more purchases and helps build brand loyalty over time. Revenue expansion is an important metric to track because it can help businesses increase their profits without acquiring new customers. This information can inform decisions about business investments and growth strategies.

Profitability 10

Profitability Decision-making Software Software 10

SmartKarrot

MAY 17, 2022

Talk to the potential customers to gain deeper knowledge about the product Draft your mission and vision Make financial arrangements for the start-up Partner with a startup accelerator or an incubator Plan a minimum viable product to start with. This could be a major risk and hamper your business’ growth. We can help you!

Acquisition 10

Acquisition Customer Success Profitability Finance 10

SmartKarrot

AUGUST 11, 2022

The type of content you post makes the difference. If you are thinking about leveling up your business strategy. Using the information from your research, you can curate content that will make a difference in how customers relate to your brand. You may have heard that content is king, and for a good reason.

Media 10

Media Decision-making Customer Success Digital Transformation 10

SmartKarrot

JULY 3, 2023

The expansion and growth of an organization depend heavily on its ability to scale up teams. Effective team building and management are key to the sustainable growth of any organization. Evolving and expanding businesses makes scaling, managing, and optimizing teams a crucial exercise.

Performance Review 10

Performance Review Decision-making Onboarding Acquisition 10

SmartKarrot

MAY 5, 2022

It is more important than ever to retrospectively handle new distractions, adapt to modern technologies, or make a mark in the business space. These upcoming technologies will help C-suite leaders make better decisions in the business space, increase employee engagement, and improve customer success.

Digital Transformation 10

Digital Transformation Artificial Intelligence Cybersecurity Shareholders 10

SmartKarrot

SEPTEMBER 7, 2022

The Total Addressable Market is extremely useful for businesses, especially B2B start-ups, as it provides insights into the market’s potential for growth. The TAM is the very first market calculation in a business case and is also an especially important piece of information when identifying new business opportunities.

Marketing 10

Marketing Investors Profitability Decision-making 10

SmartKarrot

NOVEMBER 17, 2021

It uses customer contact data such as phone numbers to trace how customers found you and when. You can keep track of all leads that come in and transform the analytics to create better marketing decisions. It can be helpful to devise new strategies in marketing for customers as the information gathered is helpful in targeting.

Customer Success 10

Customer Success Internet Communication Advertising 10

SmartKarrot

FEBRUARY 16, 2022

The world of SaaS has simplified software creation and distribution making access easier than before. Knowing these trends will help you gain a competitive advantage and stay ahead of the pack in your business decisions. He is well-known in the B2B SaaS space for his product. Alexander Theuma. Asia Orangio. Dharmesh Shah.

Co-Creation 10

Co-Creation Investors Computers and Electronics Finance 10

SmartKarrot

JUNE 11, 2023

Defining goals & breaking down tasks: Project management tools can help define goals through a staggered list of tasks, making tasks more manageable and traceable for project managers. In addition to deadlines, project management tools also provide task prioritization, scheduling, and reminders to make the project easy.

Software 10

Software Software Artificial Intelligence Customer Success 10

SmartKarrot

MAY 14, 2020

The concept of membership as a model for generating recurring revenues has existed for a long time but the adoption of subscription based business models by the software companies has seen a recent surge in the past few years, if not decades. A Customer Engagement Model Can Help Mitigate the Risk of Customer Churn .

Onboarding 10

Onboarding Customer Success Customer Experience Value Proposition 10

SmartKarrot

MAY 19, 2023

Collaboration: Without physical proximity, remote work poses challenges to collaboration, making it harder to brainstorm ideas and work on projects collectively. Distractions and work-life balance: Remote work can make it difficult for team members to avoid distractions and strike a healthy work-life balance.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

MAY 19, 2023

Collaboration: Without physical proximity, remote work poses challenges to collaboration, making it harder to brainstorm ideas and work on projects collectively. Distractions and work-life balance: Remote work can make it difficult for team members to avoid distractions and strike a healthy work-life balance.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

OCTOBER 14, 2022

Amount or a portion of the recurring income they generate How profitable a relationship you have with them (revenue taking into account cost) The lifetime value of the client Number of referrals they make, Level of Influence, and/or Authority. Your business requires a clear, stringent definition of key accounts. But is that all?

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

OCTOBER 11, 2022

Amount or a portion of the recurring income they generate How profitable a relationship you have with them (revenue taking into account cost) The lifetime value of the client Number of referrals they make, Level of Influence, and/or Authority. Your business requires a clear, stringent definition of key accounts. contact-form-7].

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

AUGUST 9, 2022

A business catalyst is any organizational change that can lead to a positive change in efficiency, productivity, or profitability within a business. Success in our current fast-paced business landscape depends on careful planning, data-driven decision-making processes, and strategic execution.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10