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Types of CRM Software for B2C: How to Choose the Right Fit

ACT

Managing those relationships is essential for your long-term success, and Customer Relationship Management (CRM) software is a vital tool for handling customer interactions in small and medium companies, whether business-to-business (B2B) or business-to-consumer (B2C). What is B2C CRM software? Not always.

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Aurea Software Revives InsideSales Brand, Retires XANT

Xant

AUSTIN, TEXAS (PRWEB) OCTOBER 04, 2021 — Aurea Software, Inc. , the ”Netflix of business software,” today announced a major branding update that will return the recently acquired XANT to its widely recognized and respected original name: InsideSales. InsideSales is a storied name in enterprise software,” said Aurea CEO Scott Brighton.

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Everything You Need to Know About Lead Management Software

Agile CRM

What is a Lead Management Software? A lead management software such as Agile CRM is a software that helps to automate the processes of lead management. Lead management software helps to nurture leads and this is a necessary precursor to both the B2C and B2B sales management processes.

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What is Guided Selling & How Does it Work? 5 Best Software Tools

Hubspot Sales

We’ll also dive into a few guided selling examples, cover some software tools that can help, and finish off with guided selling best practices to get this most from this approach. Great Guided Selling Software. Looking for guided selling software tools to make your life easier? How Does Guided Selling Work? Clickpoint.

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Freshchat Benchmark Report: How companies are mastering the art of customer conversation

Freshworks

The need for speed: Clocking response and resolution times Over 67% of our B2C customers say quick resolution is the top expectation from service teams in 2023. of B2C respondents and 65.2% The survey also asked B2C customers what defines excellent customer service.

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Top 10 B2B Ecommerce Trends for 2023

Hubspot Sales

B2B ecommerce strategies also differ greatly from B2C (business-to-consumer) ecommerce. In B2B, transactions involve two businesses, while in B2C, businesses sell directly to consumers. With product information management (PIM) software, you can easily collect, manage, and distribute product information across multiple channels.

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Freshdesk Benchmark Report spotlights the power of automation for better, faster CX

Freshworks

B2B and B2C customers cited automation and AI as the most essential capability of support software in 2023: 32.9% of B2C customers referenced both as top features in a helpdesk. Chatbots also slash resolution times: 10-27 minutes with chatbots vs. 32 hours with email support through helpdesk software.