Remove be-en
article thumbnail

A Comprehensive Guide to Business Process Design

Customer Think

Just as you’d want to ease the logistical headaches of booking transport for your dream vacation, businesses look to simplify and streamline processes en route to their dream of success. Business process design can be summed up as the […].

article thumbnail

Zendesk obtains HDS certification

Zendesk

The HDS certification was introduced by the French governmental agency for health, “Agence du Numérique en Santé” (ANS), and is required for entities that host personal health data governed by French laws. It provides a framework and aims to strengthen the security and protection of personal health information (PHI).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Why customer journey mapping should start with your sales team

Nutshell

Instead of pouring leads en masse through the old-school funnel and hoping an acceptable percentage become buyers, companies are looking for ways to establish authentic, long-term relationships with customers. In flat organizations , customer journey mapping may draw in senior executives and could involve direct input from customers as well.

Sales 62
article thumbnail

Forescasting and Pipeline Management 2.0

Engage Selling

This week on Top Sales World Jonathan Farrington and Colleen Francis debate the reasons why so many sales pipelines are in total disarray and what can be done to remedy this. Podcast Series: The Sales Leader'

article thumbnail

Why Your Attitude is Killing Your Sales

Sales Gravy

To create a positive attitude that en Motivation and incentives are powerful tools that can improve performance and add to the bottom line when used effectively. They can be just as powerful in re-enforcing negative attitudes if improperly applied.

Sales 40
article thumbnail

Forescasting and Pipeline Management 2.0

Engage Selling

This week on Top Sales World Jonathan Farrington and Colleen Francis debate the reasons why so many sales pipelines are in total disarray and what can be done to remedy this. Podcast Series: The Sales Leader'

article thumbnail

A 3-pronged approach to creating (and scaling) legendary customer service experiences

Zendesk

Unfortunately, these metrics give incomplete, and often unreliable, information that doesn’t take you any closer to your goal of providing better customer experiences en masse. CSAT can tell you how a customer feels in a particular moment, but that feeling could be the result of anything relating to your business.” The good news?