how-to-deal-with-angry-customers Blog Related Topics 
Groove HQ
AUGUST 29, 2019
What’s the best way to respond to an angry customer? It’s one of the most stressful parts of working in customer service. It’s also an issue that came up repeatedly in a recent survey we conducted of 2,300+ customer service professionals and businesspeople.
Groove HQ
APRIL 23, 2024
Working with customers can be both fulfilling and demanding. One moment, you’re dealing with a buyer who is friendly, funny, and just needs a bit of help. The next, you have to solve a complex problem for an angry and demanding business owner. Each of those conversations will benefit from a different approach.
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Brooks Group
MAY 2, 2024
How sales professionals understand their emotions—and the emotions of others—can have a significant impact on sales performance. Learn what EQ is, why it matters, and how to tell if a new hire has it. To understand why that is, let’s take a look at how the five types of emotional intelligence affect sales performance.
Hubspot Sales
AUGUST 20, 2020
In a perfect world, you'd only deal with qualified leads, but those aren't easy to come by. Tommy, the qualified lead, has been deemed to more likely to become a customer than others. He's an avid reader of the company blog, and he's clearly demonstrated that he has the means and authority to make sizable wholesale dog food orders.
Groove HQ
JULY 26, 2018
We’ve covered how to deal with angry customers. In customer service, angry and upset customers are a fact of life. They’re not going away, no matter how good your business is. Now let’s see it in action. People have bad days, and things go wrong. And you’re left to solve the problem.
Hubspot Sales
JULY 9, 2018
High-return: It generates a high number of potential customers for the amount of energy and resources required. Not really. Cold calling is a traditional sales technique that involves calling people with whom you have no existing relationship. Warm calling" means you establish contact with a prospect before sending them an email.
Zendesk
JANUARY 18, 2022
Most businesses strategize sales through the eyes of the customer. What do customers want? How do we make customers happy? These are all worthwhile questions—and the customer is certainly important—but no company can help their customers if they have internal issues in serious need of fixing.
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