Red Star Kim

MARCH 4, 2024

Many people have suffered at the hands of a line manager who wants to know in detail what is happening and to control everything. But there are potentially several reasons for this behaviour – some to do with your manager, and some to do with you. So what do you do when your boss is a micro-managing control freak?

Management 147

Management Communication Leadership Digitalization 147

Red Star Kim

JANUARY 26, 2024

Delegates reported things that affected their confidence such as: anxiety, serious illness, mental health diagnoses, difficulties juggling work and personal life, not making as much progress in their career as hoped, feeling overwhelmed, receiving challenging feedback and returning to work after maternity leave.

Meetings 130

Meetings Digitalization Communication Management 130

Arpedio

MARCH 6, 2024

Account management serves as the backbone of successful businesses, playing a pivotal role in fostering lasting relationships with clients or customers. At its core, account management involves the strategic oversight and nurturing of client accounts, aiming to maximize their value and satisfaction.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Hubspot Sales

NOVEMBER 22, 2023

That's where Customer Relationship Management (CRM) software comes in. In this blog post, we'll highlight CRM tips to help you elevate your customer relationships and drive business success, including advice from HubSpot experts who've used their CRM to help business thrive. Wouldn’t you want to make your customers feel valued?

CRM 91

CRM Artificial Intelligence Customer Success Decision-making 91

Red Star Kim

OCTOBER 10, 2023

This approach takes advantage of the psychological spacing effect, which demonstrates a strong link between the periodic exposure to information and retention. When your employees want to learn a new skill, they typically don’t Google it or refer to your learning management system (LMS) first; 55% of them ask a colleague.

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Arpedio

MARCH 5, 2024

In the intricate dance of business success, one partner often overlooked is account management. In this digital age where competition is fierce and customer expectations are soaring, the need for robust account management strategies has never been more pronounced.

Account Management 52

Account Management Management Client Relationships Prioritization 52

DemandFarm

MAY 13, 2024

Understanding your customer retention and churn rates is essential, as these metrics help pinpoint loyal customers and those at risk of departing, allowing you to devise effective strategies to retain them. Key account managers must foster strong relations with their clients, especially high-value ones, to ensure retention.

Account Planning 52

Account Planning Key Account Management Client Relationships Communication 52

Arpedio

MARCH 8, 2024

Effective Business Relationship Management Strategies Explore the ARPEDIO platform ← Back to blog Table of Contents In today’s dynamic business landscape, the capacity for relationship building and partnership development is more than a nicety—it’s a sturdy keystone of enduring organizational success.

Management 52

Management Stakeholders Facilitation Innovation 52

Red Star Kim

JULY 7, 2023

At this week’s change management for professional practices workshop, I welcomed delegates from legal, accountancy and property firms. Their roles included managing partner, head of HR, operations manager, lawyer and property management team leader. This led to discussions about performance management.

Management 130

Management Emotional Intelligence e-Learning Leadership 130

MDI Training

JANUARY 24, 2024

AI Co-Trainer in MDI Management Development Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! Today, for the first time, I would like to allow him to share his experience as a co-trainer in the seminars with me in his blog post. Enjoy reading! Scheduling approx.

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Management Leadership 52

MDI Training

MARCH 14, 2024

In this blog article, we will delve into how to create connectedness and a hybrid culture. Other Side-Effects This has other much-needed side effects. Creating Connectedness in a Hybrid Environment In his new Rise Course, our trainer and partner Peter Grabuschnig shares all his knowledge on Hybrid Leadership. Enjoy reading!

Digital Transformation 97

Digital Transformation Leadership Digitalization Artificial Intelligence 97

Red Star Kim

OCTOBER 1, 2023

There David Rock talked about the neuroscience of leadership – the need to still your mind, improve emotional regulation, watch non-verbal signals and take care with feedback. On feedback he mentioned research by Naomi Eisenberger showing that the brain treats social pain much like physical pain.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Red Star Kim

MARCH 1, 2024

At the recent Training – PM Forum on “ Buy-in, engagement and stakeholder management ” workshop we welcomed executive and manager delegates from legal and accountancy firms as well as a delegate from Poland. And we know that face-to-face communication is most effective in building relationships. Everyone is different.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Brooks Group

DECEMBER 13, 2023

This collaborative goal-setting between sales rep and manager will help keep your reps motivated towards reaching their goals. Set up systems to measure and evaluate your sales team’s performance throughout the sales cycle, and intervene when necessary with feedback and coaching. An assessment tool can be a game changer here.

Sales 94

Sales Sales Training Communication Meetings 94

Red Star Kim

OCTOBER 13, 2023

At the 28 th PM Forum Annual Conference in September I (in my capacity as Head of Training and Learning Transfer of the Managing Partners’ Forum and PM Forum), co-presented breakout sessions with Julie McConnell of international law firm White & Case. Senior management and human resource professionals stressed the need for transparency.

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Arpedio

OCTOBER 17, 2023

How to build a winning account management team Account Management Software ← Back to blog A winning account management team can be your secret weapon to supercharge your company’s growth and customer satisfaction. But how do you assemble, nurture, and lead a high-performing account management team?

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

PandaDoc

MAY 15, 2024

The right lead nurturing software, platforms, and tools can make the job easier and more effective. Did you know that companies with a strong lead nurturing strategy generate 50% more sales-ready leads than companies that don’t do this? But to do it properly, a lead nurturing campaign takes some solid strategizing and tactics. Engagement.

52

52

Brooks Group

APRIL 9, 2024

Finance, operations, and management, oh my! Procurement managers : Professionals tasked with managing the procurement process, negotiating contracts, and ensuring compliance with organizational policies. The B2B buying journey is getting longer and more complex.

Value Proposition 93

Value Proposition Procurement Decision-making Stakeholders 93

Planview

APRIL 24, 2024

Without clear visibility into these areas, it becomes increasingly difficult to prioritize tasks effectively, ensuring that outcomes align with top business priorities. Adopting a flexible approach to project and product management allows for quick pivoting away from lower priority tasks towards high-value work.

Software 59

Software Software Prioritization Communication 59

Hubspot Sales

NOVEMBER 8, 2023

Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. Fortunately, there are valuable best practices that can help aspiring sales managers excel in their positions. Best Practices for Sales Managers 1. Your skill as a manager is only as good as your foundation.

Sales Management 103

Sales Management Management Energy and Utilities Emotional Intelligence 103

Red Star Kim

NOVEMBER 17, 2023

Here I summarise brand, referrals, research, key account management (KAM) and new service development case studies. In September the firm was named as the winner of “Innovation in People Management” at the FT Innovative Lawyers Awards 2023 in London. I scour publications and awards to pick up as many as I can.

Marketing 130

Marketing Key Account Management Innovation Account Management 130

Arpedio

JANUARY 9, 2024

Elevating Account Management Through Metrics and KPIs Explore ARPEDIO's Account Management Software ← Back to blog As companies strive to build lasting relationships with their clients, the need for effective Account Management strategies and tools becomes paramount. Ready to streamline your account planning?

Account Management 52

Account Management Management Client Relationships Account Planning 52

Brooks Group

MARCH 21, 2024

Asking effective sales questions correlates with success, according to new research : 51% of successful sales teams are effective at sales discovery and questioning. Only 41% of underperforming teams are effective at sales discovery and questioning. Asking questions is good. Asking the right questions is better.

Sales 91

Sales Sales Training Decision-making Value Proposition 91

Apptivo

JANUARY 23, 2023

Allow customers and agents to give feedback 5. Hence, evolved the knowledge management system as a key component of the Help Desk software. Hence, evolved the knowledge management system as a key component of the Help Desk software. When customers are commenting about a service, update documents with that feedback.

Management 102

Management Decision-making Organization Innovation 102

Red Star Kim

SEPTEMBER 5, 2023

Overview of Neuroscience for learning and development The book is packed with practical ideas to improve the effectiveness of face-to-face and virtual learning. Training effectiveness It’s always a challenge to measure the return on investment (ROI) in training. Book review: Neuroscience for learning and development by Stella Collins.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

MDI Training

DECEMBER 4, 2023

Click below to access our AI-generated version of this blog article! The planned talent intelligence platform, powered entirely by AI, will unite all HR standards and processes and innovatively redesign employee development , talent management, and recruiting. We want to become the most attractive employer in our industry by 2025.

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

Red Star Kim

JULY 25, 2023

And this book is one of them – a mental health toolbox full of life skills to manage emotions in a healthy way, build self-awareness and resilience and grow. The author’s advice on managing low mood: Increase self-awareness of each stage of the cycle in thoughts, feelings, physical sensations and behaviour.

Decision-making 246

Decision-making Emotional Intelligence Management Construction 246

Strategic Communications

FEBRUARY 12, 2024

Experimenting With New GenAI Content Generation Applications Most of the editors and clients I work with have very little feedback or edits to the content I submit. Experimenting With New GenAI Content Generation Applications Most of the editors and clients I work with have very little feedback or edits to the content I submit.

Marketing 59

Marketing e-Learning B2B Publishing 59

Arpedio

NOVEMBER 22, 2023

Unlock Business Potential with Effective Stakeholder Mapping Improve your critical stakeholder relationships ← Back to blog As businesses strive to achieve growth and success, many overlook the untapped potential of effective stakeholder mapping.

Stakeholders 52

Stakeholders Decision-making Innovation Business Growth 52

Hubspot Sales

SEPTEMBER 22, 2022

In the HubSpot Blog's recent survey of over 500 sales professionals, we tried to see what sales leaders hope to achieve when training reps and the top sales coaching tactics they use to get there — and our survey produced some interesting insight on both fronts. Managers' Favorite Coaching Tactics. And finally, 37.8% Weekly Check-Ins.

Sales 121

Sales Sales Training Negotiation Facilitation 121

Brooks Group

OCTOBER 18, 2023

Effective sales coaching can have a huge impact on your business. Unfortunately, many sales leaders may be aware that their managers need to spend more time coaching, but formal programs tend to be poorly executed or non-existent. Gartner research reveals that many organizations lack effective coaching. Structure feedback.

Sales Management 79

Sales Management Management Sales Meetings 79

Hubspot Sales

OCTOBER 9, 2019

In this blog by Michael Pici, a vice president of business operations at HubSpot, he recommends roleplay exercises include: Dealing with extreme situations. Aja Frost, HubSpot Sales Blog contributor, writes about it in this blog. There are several roleplay exercises your team could try. Overcoming common objections.

Sales Training 139

Sales Training Sales Decision-making Communication 139

Arpedio

FEBRUARY 22, 2024

Developed by Neil Rackham in the 1980s, Spin Selling has since become a cornerstone of modern sales strategies, offering a systematic approach to understanding customer needs and closing deals effectively. The key objectives of Spin Selling include: Understanding the customer’s current situation and context. What is Spin Selling?

Software 52

Software Software Decision-making Performance Review 52

Sales Gravy

SEPTEMBER 1, 2023

Selling, discuss exactly how to connect and engage with decision makers and avoid the "middle management trap". One of the most effective approaches that salespeople can leverage to close bigger deals is using interviews as a sales strategy to gather intelligence, build relationships, and connect with high-level decision makers.

Publishing 85

Publishing Marketing Sales Management 85

AchieveIt

JANUARY 16, 2024

In the modern business environment, implementing a successful change management strategy is crucial. It allows teams to navigate unforeseen circumstances and organizational change effectively. A good change management strategy includes methods, strategies, and plans for smoothly adopting new initiatives.

Management 52

Management Decision-making Leadership Facilitation 52

Arpedio

MAY 23, 2023

Sales Coaching – Make Every Sales Rep a Top Performer ← Back to blog Coaching sales reps is vital! And therefore, this blog post is going to be all about sales coaching: What is it, what’s the value, and what does it take to make every sales rep a top performer. Table of Contents 1. What is Sales Coaching? Sales Coaching Examples​ 5.

Sales 52

Sales Account Management Stakeholders CRM 52

Arpedio

DECEMBER 14, 2023

Maximize Your Team with Sales Enablement Tools Explore the ARPEDIO platform ← Back to blog Table of Contents In the ever-evolving world of sales, staying ahead of the curve is key to success. Analytics: Robust analytics features are crucial for tracking engagement and effectiveness.

Sales 52

Sales Software Software Account Planning 52