Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. By systematically representing the Customer Journey, businesses can align their operations to better meet customer needs, ultimately driving satisfaction, loyalty, and growth.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Sales Gravy

NOVEMBER 20, 2023

Yet, account retention and expansion are essential for sustainable business growth. Best Practices in Account Management One of the most critical aspects of effective account management is maintaining regular communication with clients. Regular Communication and Relationship Building: Regular, meaningful communication is key.

Account Management 89

Account Management Management Client Relationships Business Growth 89

Upland

JULY 3, 2023

By leveraging the power of ChatGPT alongside established sales platforms like Altify, however, organizations can unlock new opportunities to drive revenue growth and build stronger customer relationships. Altify enables sellers to gather critical market insights and comprehend customer profiles, ensuring a more personalized approach.

Facilitation 195

Facilitation Customer Success Innovation Customer Experience 195

SuperOffice

AUGUST 22, 2022

An analytical CRM will help you gather data, insights and information for you to take action and fuel business growth. Typically, an analytical CRM will include features such as: OLAP (Online analytical processing) : Organize large sets of data, simultaneously. A collaborative CRM will improve internal communication.

CRM 136

CRM Decision-making Onboarding Suppliers 136

Arpedio

JANUARY 3, 2024

Understanding the nuances between executive and manager roles within the sales and client management landscape is essential for optimizing team performance and ultimately, fostering robust business growth. Account Executive: Targeting New Client Acquisitions Account executives are at the forefront of business growth.

Account Management 52

Account Management Management Acquisition Account Growth 52

Arpedio

FEBRUARY 14, 2024

By implementing strategic account planning , businesses can gain a deeper understanding of their customers’ needs, set clear objectives, and develop effective strategies to meet those objectives. We will also share strategies for effective communication , relationship building , and overcoming challenges that may arise in the process.

Account Planning 52

Account Planning Account Management Value Proposition Stakeholders 52

Arpedio

FEBRUARY 14, 2024

By implementing strategic account planning , businesses can gain a deeper understanding of their customers’ needs, set clear objectives, and develop effective strategies to meet those objectives. We will also share strategies for effective communication , relationship building , and overcoming challenges that may arise in the process.

Account Planning 52

Account Planning Account Management Value Proposition Stakeholders 52

Flevy

MARCH 26, 2024

The importance and usefulness of business frameworks in the consulting world—especially among the global strategy firms—cannot be overstated. For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Arpedio

APRIL 29, 2024

Key insights and learnings The Symposium brought together thought leaders and visionaries from leading organizations such as Tüv Süd , Zeiss , Mp Consulting , Mercuri and DHL. Their collective insights and experiences painted a picture of the transformative potential of SAM in today’s business landscape.

Key Account Management 52

Key Account Management Account Management Ecosystem Leadership Global Accounts 52

Arpedio

JANUARY 5, 2024

In an evolving business landscape where customer demands are as diverse as they are complex, implementing effectual customer retention strategies demands an in-depth understanding of these pivotal roles.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Arpedio

NOVEMBER 22, 2023

Unlock Business Potential with Effective Stakeholder Mapping Improve your critical stakeholder relationships ← Back to blog As businesses strive to achieve growth and success, many overlook the untapped potential of effective stakeholder mapping. This can lead to increased customer satisfaction, loyalty, and retention.

Stakeholders 52

Stakeholders Decision-making Innovation Business Growth 52

Arpedio

FEBRUARY 14, 2024

While these terms are sometimes used interchangeably, they actually have distinct differences and play unique roles within an organization. Understanding the nuances between account management and sales can help businesses optimize their strategies and ensure long-term client relationships.

Account Management 52

Account Management Management Sales Client Relationships 52

Nutshell

MARCH 1, 2024

While you should always focus on your business’s competencies and objectives first, keeping an eye on your competitors provides you with ideas on how to improve your marketing approach. Competitor monitoring tools give you the power to track your competition’s wins and losses, giving you a competitive advantage within the market.

CRM 71

CRM Software Software Media 71

Arpedio

MARCH 6, 2024

Understanding Account Management In the realm of business, account management stands as a cornerstone function responsible for nurturing and overseeing client relationships. Its primary objective is to cultivate mutually beneficial partnerships with clients or customers, ensuring their needs are met while driving business growth.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Nutshell

MARCH 15, 2024

This includes getting to know the prospect, their organization, role, wants, needs, and pain points. Part of relationship-building is also educating the prospect on how your product or service can resolve their problems and improve their business. Want even more sales and marketing tips from our experts?

CRM 71

CRM Software Software Communication 71

Arpedio

FEBRUARY 15, 2024

In today’s fiercely competitive market, achieving sales excellence is paramount for business growth and success. Understanding Mobilizers Mobilizers are pivotal individuals within organizations who possess the authority, influence, and vision to drive significant change and make critical buying decisions.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

Arpedio

FEBRUARY 22, 2024

Importance of Value Selling in Today’s Competitive Market In today’s hyper-connected and information-rich world, consumers have more options than ever before. By aligning your offerings with what matters most to your target audience, you can effectively communicate the value your product or service provides.

Value Selling 52

Value Selling Value Proposition Negotiation Prioritization 52

SmartKarrot

MAY 12, 2023

To effectively implement KAM, businesses must follow a series of processes designed to maximize the value of these relationships. This article will discuss the top 8 Key Account Management processes that can help organizations drive sustainable growth.

Key Account Management 10

Key Account Management Account Management Business Growth Value Proposition 10

Nutshell

DECEMBER 21, 2020

Can you rely on your email marketing platform to do the job of a CRM ? . Email marketing software offers users a basic way to manage their database of contacts, which makes it extremely valuable to new businesses. Today, we’ll uncover how five of the leading email marketing providers stack up when it comes to contact management.

CRM 62

CRM Marketing Software Software 62

Arpedio

MARCH 5, 2024

It involves a strategic blend of communication, problem-solving, and customization to ensure both client satisfaction and organizational prosperity. While acquiring new clients is vital for business growth, neglecting existing relationships can be detrimental.

Account Management 52

Account Management Management Client Relationships Prioritization 52

Arpedio

JANUARY 4, 2024

In the competitive world of B2B sales, harnessing the power of an effective account mapping strategy is key to sales optimization and revenue growth. As businesses vie for market dominance, an articulate account strategy empowers organizations to deepen customer relationships and scale their operations effectively.

B2B 52

B2B Sales Decision-making CRM 52

SmartKarrot

JUNE 18, 2023

How can each member of a team be motivated to use their full potential for driving business growth? Stay with us as in this blog post we are exploring how adopting the right tools can turbocharge your team’s potential and accelerate the business growth. The answer to these questions lies in the right tools!

Business Growth 10

Business Growth Brainstorming Decision-making Innovation 10

Arpedio

OCTOBER 17, 2023

Role-specific assessments: Use role-specific assessments or case studies to evaluate a candidate’s ability to manage accounts, make strategic decisions, and communicate effectively. Team communication: Encourage open and honest communication within the team to address challenges collectively.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

SmartKarrot

AUGUST 27, 2020

Below we examine the potential benefits of collaboration between your marketing and customer success teams. So, how can these two teams work together to drive business growth? In short, they can: Exchange customer stories Organize events Expand existing customer accounts Pool customer information to drive strategy formation.

Business Growth 10

Business Growth Customer Success Marketing Acquisition 10

Arpedio

FEBRUARY 27, 2024

As businesses strive to differentiate themselves and establish long-term success, the concept of relationship selling has emerged as a critical component of sales excellence. The Role of Trust and Communication in Relationship Selling At the heart of relationship selling lies trust and effective communication.

Prioritization 52

Prioritization Communication Software Software 52

Revenue Storm

FEBRUARY 14, 2023

As the sales world gets smaller, it is imperative that good salespeople consider how they communicate, present, and establish themselves with their clients and prospects. Are you selling to an executive who is an Engineer, Sales and Marketing Leader, or Controller for the company? Take note of this for your presentation.

Meetings 78

Meetings Finance Leadership Business Growth 78

Nutshell

MARCH 19, 2024

Affordable growth: When the team is more productive, you can look forward to more business growth without the expense of additional team members. Bring sales and marketing together While sales and marketing departments often operate in silos, they’re actually working toward the same goal, namely lead generation and conversions.

CRM 71

CRM Sales Software Software 71

Tenfold

JULY 18, 2017

To grow a business these days, one needs to understand why traditional sales and marketing strategies are failing and how to develop a sales marketing strategy that works. What is Sales Marketing? A well-crafted combination of sales and marketing is necessary for successful business growth.

Marketing 75

Marketing Internet Advertising Sales 75

Arpedio

FEBRUARY 15, 2024

In the fast-paced world of sales and marketing, success hinges not only on closing deals but also on the groundwork laid long before a transaction takes place. Definition of Pre-Sales In the realm of business, particularly in sales and marketing, the term “pre-sales” holds significant weight.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

ProlifIQ

JUNE 21, 2023

Firstly, it includes a thorough analysis of the account’s current status, which entails understanding the account’s industry, market position, and competitive landscape. This analysis helps sales teams identify the account’s strengths, weaknesses, and potential areas for growth.

Account Planning 52

Account Planning Value Proposition Account Management Stakeholders 52

Arpedio

JANUARY 5, 2024

Today, effective relationship management is about understanding and aligning with customer goals, creating experiences that foster loyalty, and leveraging relationships to drive business growth. It’s a nuanced art that balances empathy, strategy, and business acumen.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Brooks Group

NOVEMBER 8, 2023

In sales, your goal may be to own a certain share of the market. To be the market leader, Company A will have to grow. Growth means retaining existing customers and breaking into new channels. There are also market factors, regulatory issues, and supply chain issues. You need clear communication to your team.

Supply Chain 74

Supply Chain Sales Sales Training Organization 74

Hubspot Sales

AUGUST 17, 2020

While many companies are hyper-focused on making the sale, building lasting relationships with customers is an essential aspect of achieving sustainable business growth. When establishing a new customer account, the business should perform due diligence to determine if taking the account is in the best interest of the bottom line.

Account Development 96

Account Development Management Advertising Profitability 96

Apptivo

MAY 16, 2023

Seed to sales: leads and prospects in business growth From seeds to success: Journey of leads and prospects in sales Leads and prospects are like seeds in the world of sales, waiting to be nourished and grown into blossoming plants. The digital marketing agency then contacts the lead and arranges a call for further conversation.

Sales 52

Sales Manufacturing Media CRM 52

Arpedio

JANUARY 3, 2024

Sales enablement teams work to ensure that your sales representatives have the right content, messaging, and product knowledge to effectively communicate value to your prospects and customers. At its core, understanding sales enablement is about aligning sales and marketing with the shared goal of driving revenue growth.

Sales 52

Sales Finance Sales Training Decision-making 52

Apptivo

AUGUST 8, 2023

This could range from prospecting and initial communication to follow-ups, meetings, negotiations, closing, and after-sales service. For instance, initial outreach emails, follow-up communication, scheduling meetings, or updating CRM records are typical tasks that can benefit from sales automation. Why should you train your sales team?

Sales 52

Sales Artificial Intelligence Software Software 52

ACT

JANUARY 10, 2024

A lead is someone who demonstrates interest in your product by requesting details, sharing their contact information , engaging with your advertisements, or downloading a free marketing resource like an e-book or training. Building a long-term relationship and generating referrals Sustainable business growth comes from repeat sales.

Advertising 52

Advertising CRM Software Software 52