SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Nutshell

MARCH 19, 2024

As the backbone of any business, the sales team needs to be efficient to meet targets and ensure the company remains profitable. Get 70+ expert strategies for sales management success in our Sales Manager’s Survival Guide. FREE DOWNLOAD Why is sales productivity important?

CRM 71

CRM Sales Software Software 71

Insightly

SEPTEMBER 27, 2023

It’s a fair question that many midsize companies ask when implementing their first or a new Customer Relationship Management system ( CRM ). Some companies try to leverage in-house technical resources, such as an IT manager, to oversee implementation and training. “I’m already paying enough for my CRM.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

It’s a fair question that many midsize companies ask when implementing their first or a new Customer Relationship Management system ( CRM ). Some companies try to leverage in-house technical resources, such as an IT manager, to oversee implementation and training. “I’m already paying enough for my CRM.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

JANUARY 11, 2021

Role: Customer Success Specialist (Work From Anywhere) Location: Melbourne, Victoria, Australia Organization: Snapforms As a Customer Success Specialist, you will build a strong rapport with customers and manage their relationships with Snapforms through the entire client journey, from a trial, sign up, and through to contract renewal.

Customer Success 10

Customer Success Profitability Account Management Business Growth 10

SmartKarrot

APRIL 14, 2021

Role: VP, Customer Success – NW Market Location: Seattle, WA, US Organization: Certus As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market. Create a culture of success and ongoing business and goal achievement.

Customer Success 10

Customer Success Customer Experience Leadership Onboarding 10

SmartKarrot

JUNE 23, 2022

Being the VP of customer success is a tough job. It is a huge step in any professional journey, and in the field of customer success, it can be considered to be the pinnacle of success. Customer success is a growing field and is still in its beginning. Importance of VP of Customer Success.

Customer Success 10

Customer Success Onboarding Customer Value Negotiation 10

SmartKarrot

JULY 13, 2020

Role: Customer Success Manager Location: Texas, US Organization: Illusive Networks In this role, you’ll have to own and manage customer relationships, ensuring customer delight and communicating the value of the product to drive deeper and build strong engagement. Apply here: [link].

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

OCTOBER 29, 2020

Role: Director, Customer Success Location: Salt Lake City, UT, US Organization: OpenText In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive new business growth through greater advocacy and reference-ability.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

AUGUST 2, 2023

Customer Success (CS) that focuses on boosting customer retention, loyalty, and overall business growth is a very important function for any customer-centric business. In fact, it is essential for sustainable growth and long-term success for any business across industries.

Customer Success 10

Customer Success Onboarding Business Growth Profitability 10

SmartKarrot

JANUARY 12, 2021

For any business to sustain and scale, it has to know and work around its profit margin. While different industries have different profit margins, knowing the cost of goods sold (COGS) is a common deciding factor in all to calculate those margins. Understanding the nuances of COGS vs Customer Success Cost.

Customer Success 10

Customer Success Profitability Manufacturing Investors 10

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

SmartKarrot

SEPTEMBER 24, 2020

But what about the connection between employee satisfaction and customer success? The answer is simple, only when you reach absolute satisfaction can you route to stellar customer success. Satisfied employees tend to assist customers with a pleasant demeanor which gives a push to customer service.

Customer Success 10

Customer Success Profitability Innovation Leadership 10

SmartKarrot

JUNE 1, 2020

Customer Success is one of the biggest buzzwords in the modern SaaS industry. Subscription based economy has disrupted the ways companies used to measure their customer lifetime value (CLV). The pillars of customer success comprise a wide variety of functional aspects in a growing SaaS business.

Customer Success 11

Customer Success Onboarding Government Decision-making 11

SmartKarrot

JULY 21, 2020

In both the categories you need to ensure that you retain your customers. Hence, customer success has a key role to play in both kinds of businesses. But, B2B customer success is much different from B2C and we are going to see exactly that in this article. B2B customer success vs B2C customer success.

B2C 10

B2C B2B Customer Success Onboarding 10

SmartKarrot

OCTOBER 11, 2022

For this reason, you require a key account management process. . Unfortunately, they frequently fall short of expectations for revenue growth. By addressing three crucial problems—misguided key account selection, overworked key account managers , and resource waste—CSOs can buck this trend. . Like what you are reading?

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

OCTOBER 14, 2022

For this reason, you require a key account management process. . Unfortunately, they frequently fall short of expectations for revenue growth. By addressing three crucial problems—misguided key account selection, overworked key account managers , and resource waste—CSOs can buck this trend. .

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

Arpedio

MARCH 26, 2024

Post-Sales Strategy: Involves activities and processes that occur after the sale, such as customer onboarding, support, and relationship management , aimed at ensuring customer satisfaction and retention. Leverage sales enablement tools to track account engagement and prioritize follow-up activities.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

Tidio

FEBRUARY 26, 2021

In this guide: What customer retention is and why it matters for your business. 8 customer retention strategies to build authentic relationships. The best customer retention software on the market. Looking for other business growth strategies? These findings matter beyond a customer retention program.

eCommerce 52

eCommerce Acquisition Communication Retail 52

SmartKarrot

NOVEMBER 10, 2020

With the evolving nature of competition and customer behavior, customer-centricity is becoming a more effective approach in driving business growth. Yet, product centricity cannot be fully ignored for it has its own plus points that add into the business. Product centric vs Customer centric: Key differences.

Business Growth 21

Business Growth Customer Success Innovation Profitability 21

SmartKarrot

SEPTEMBER 21, 2020

So how does the customer focus impact your business? How does it drive business growth? But let’s start with the customer focus definition. What is customer focus? It is a mindset, philosophy, or a strategy to align your business processes with customer’s goals and expectations. More profit.

Business Growth 10

Business Growth Profitability Customer Experience Customer Success 10

SmartKarrot

APRIL 21, 2023

This is where revenue intelligence comes into play, helping companies to gain valuable insights into their revenue performance, identify growth opportunities, and drive profitability. It provides a clear picture of future revenue streams and allows businesses to plan accordingly.

Profitability 10

Profitability Decision-making Software Software 10

SmartKarrot

JULY 7, 2023

Growth in Business Revenue and Profitability One of the most important benefits of account white space analysis that attracts businesses is that it promotes business growth thus increasing revenue and profitability. This is an indirect approach to business growth.

Business Growth 10

Business Growth Account Management B2C Profitability 10

SmartKarrot

APRIL 24, 2020

What is Customer Segmentation in SaaS? In B2B businesses, we often use the 80-20 rule that says, 80% of the profits are incurred from 20% of the customers. This is the foundation of customer segmentation in SaaS. As a SaaS business, you’d have often tried to make your service ‘good for everyone’.

B2C 12

B2C Customer Success B2B Profitability 12

SmartKarrot

NOVEMBER 12, 2020

The overall revenue they generate over their entire customer journey is attributed to most of the business growth. These revenue can be in the form of any revenue that can be referred to as reportable annual GAAP revenue , Annual recurring revenue, or even Customer Lifetime Value. Types of Customer Revenue Metrics.

Acquisition 10

Acquisition Profitability Customer Experience Business Growth 10

SmartKarrot

MAY 17, 2022

You may have already come up with an excellent business plan, implementation timeline, and also profitable marketing strategy; however, you may not have emphasized the importance of customer success at this stage. This could be a major risk and hamper your business’ growth. We can help you!

Acquisition 10

Acquisition Customer Success Profitability Finance 10

SmartKarrot

MARCH 9, 2021

His bestseller book on customer experience – ‘Delight your customers’ mentions simple ways to raise customer service to extraordinary. He mentions how lifetime loyalty is what companies look for and the enabler for this is CXM or Customer experience management. It is what the customer gets out of it.”.

Customer Experience 19

Customer Experience CXM Customer Success Internet 19

SmartKarrot

AUGUST 9, 2022

With studies concluding that the SaaS industry has increased in size by approximately 500% in the last 7 years , SaaS software and applications are presenting a massive opportunity for data-driven businesses. This can make managing and lowering day-to-day operational costs extremely difficult and burdensome. Operational Efficiency.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10

SmartKarrot

AUGUST 9, 2022

With studies concluding that the SaaS industry has increased in size by approximately 500% in the last 7 years , SaaS software and applications are presenting a massive opportunity for data-driven businesses. This can make managing and lowering day-to-day operational costs extremely difficult and burdensome. Operational Efficiency.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10

SmartKarrot

DECEMBER 15, 2021

According to the principles of T2D3 method, this might take about a minimum of 2 years to reach and complete this stage of SaaS growth. Again, this depends on your current customer base and the profit you are generating per year at this point of time. Now, you are officially in the fourth stage of the SaaS growth.

Profitability 10

Profitability Decision-making Prioritization Business Growth 10

SmartKarrot

DECEMBER 16, 2021

A customer might continue to use a product out of sheer need or habit but won’t want to invest any further if service, support, and the purchase journey aren’t seamless. Right now, as we prepare for economic flux and conservative demand from customers, companies need to drive up their CX quality if they are to grow the business.

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SmartKarrot

JULY 10, 2020

In most of the growing companies, their focus gets limited to creating a great product and acquiring new customers. While these are no doubt essential for any business growth, if your area of observation doesn’t extend further, it will sabotage your business. And we are going to discuss that in this article.

Acquisition 10

Acquisition Customer Experience Decision-making Customer Success 10

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

JULY 17, 2020

In any SaaS organization, there are many metrics they consider to measure their business growth. Those metrics help them identify the gaps and growth opportunities in their business. One such metric that is widely used in SaaS companies is customer lifetime value. 7 Keep monitoring customer health.

Customer Success 10

Customer Success Onboarding Decision-making Profitability 10

SmartKarrot

JUNE 28, 2022

Real-time conversations with customers are important in today’s business environments where customer satisfaction is the foundation for business growth. Customer engagement paves the path to increased customer satisfaction and company profits, and contributes to market share gain.

Communication 10

Communication B2B Advertising Small Business 10