Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

PandaDoc

MARCH 7, 2023

More accurate sales forecasting Breaking down your workflow into a map of processes helps your managers better identify what’s working and what’s failing. Enhanced sales techniques When you can quantify each step of a sales workflow, it means you can maximize what’s boosting sales and cut out what’s hindering customer conversion.

Profitability 52

Profitability Sales Software Software 52

SmartKarrot

APRIL 22, 2021

Customer Success as a function is highly misunderstood. The recurring models and customer management requires a skill set that will help reduce customer churn. However, the role has changed with every company almost hiring a Customer Success Manager. Cost center vs Profit center.

Profitability 10

Profitability Customer Success Onboarding Customer Knowledge 10

Hubspot Sales

JANUARY 4, 2021

Risk management in sales feels less like second nature and more like a second thought. Here are some of the best ways to understand and create better risk management for your sales team. Risk Management Best Practices for Sales Teams. Be proactive about performance management. Why not in sales? Create clean data.

Management 131

Management Sales Decision-making Profitability 131

Upland

JUNE 14, 2022

The old adage that “the customer is always right” often rears its ugly head in the case of PS projects because a PS team is an enabler of customer success, especially in the case of Software-as-a-Service (SaaS) companies. Having a POV must start at the top of an organization.

Construction 195

Construction Software Software Profitability 195

SmartKarrot

JUNE 15, 2023

Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: SOAX As a Customer Success Manager, you’ll make success plans for clients that list their key success criteria, success measures, and potential problems along with advice.

Customer Success 19

Customer Success Construction Digitalization Profitability 19

ProlifIQ

JUNE 21, 2023

Strategic Account Management in B2B Welcome to our comprehensive guide on strategic account management. Whether you’re an experienced strategic account manager or aspiring to become one, we share the knowledge and skills needed to excel in this critical role.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

MAY 10, 2023

Role: Customer Success Manager Location: Phoenix, AZ, United States (Remote) Organization: Freestar As a Customer Success Manager, you’ll have positive Attitude. You will need to carefully prioritise the many demands you will be managing while making sure everyone is heard. Flexibility.

Customer Success 19

Customer Success Client Relationships Stakeholders Onboarding 19

SmartKarrot

JUNE 6, 2023

Role: Customer Success Manager Location: Alpharetta, GA, United States (Remote) Organization: Worthix As a Customer Success Manager, you’ll control resources, activities, deadlines, and milestones while managing a client portfolio to make sure Worthix is effectively adopted and providing commercial value to our clients.

Customer Success 19

Customer Success Onboarding Digitalization Facilitation 19

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Partner with Sales, Account Management, Customer Success, and AI Services to ensure clients are set up for success in the short and long term.

Customer Success 19

Customer Success Logistics Onboarding Profitability 19

SmartKarrot

NOVEMBER 16, 2022

Role: Associate Director, Customer Success Location: Canberra, Australian Capital Territory, Australia Organization: Datacom As an Associate Director of Customer Success, you will have a Customer Focus– this role is supporting a large, complex customer. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

APRIL 21, 2023

Role: Customer Success Manager Location: Salt Lake City, UT, United States (Remote) Organization: Tava Health As a Customer Success Manager, you’ll Establish trusting relationships with important employer stakeholders, such as HR and Benefits Administrators. Deliver and convey ROI to our clients.

Customer Success 19

Customer Success Account Strategy Stakeholders Onboarding 19

SBI

MAY 2, 2018

Jared: Since our founding in 1999, Zilliant has partnered with our customers by curating actionable insights hidden in their data that drive sales actions, customer relationships, and profitable growth. And they continue to keep us because our customers regularly exceed revenue and profit projections thanks to our AI.

Profitability 55

Profitability Artificial Intelligence eCommerce Sales 55

SmartKarrot

SEPTEMBER 9, 2022

Role: Vice President of Customer Success Location: Denver, CO, US Organization: SambaSafety As a Vice President of Customer Success, you will oversee four Customer Success (CS) teams that support different customer verticals and one CS Operations Analyst. Maintaining Standard Operating Procedures.

Customer Success 19

Customer Success Onboarding Profitability Negotiation 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: Qogita As a Customer Success Manager, you’ll develop and build excellent relationships to manage and expand critical accounts.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: Qogita As a Customer Success Manager, you’ll develop and build excellent relationships to manage and expand critical accounts.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

AUGUST 22, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Talentify.io Hire and mentor a team focused on driving business value to the customers. Deliver results for the customers and company by setting the strategy and prioritizing Objectives and Key Results (OKRs) for the team.

Customer Success 19

Customer Success Profitability Account Management Strategic Thinking 19

SmartKarrot

JANUARY 16, 2023

Role: Director – Customer Success Location: Morrisville, NC, United States Organization: Lenovo As a Director – Customer Success, you will manage and grow a global Customer Success organization. Manage complex, cross-functional customer implementations for new product deployments.

Customer Success 19

Customer Success Client Onboarding Onboarding Stakeholders 19

SmartKarrot

DECEMBER 19, 2022

Role: Sr Director, Customer Success Location: Plymouth Meeting, PA, United States (On-site) Organization: Accolade, Inc. Accountable for 100% customer retention; influence internal organization to deliver on contract metrics and exceed performance expectations. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Stakeholders Customer Experience Profitability 19

SmartKarrot

DECEMBER 1, 2022

Role: Customer Success Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Onboarding Onboarding Key Account Management 19

SmartKarrot

DECEMBER 6, 2022

Role: Director, Customer Success Location: Open Hall, NL, Canada Organization: Security Compass As a Director, Customer Success, you will hire, coach, and develop a high-performing CS team to drive adoption, health, and retention. Manage project plans and schedules, working with tech and product teams.

Customer Success 19

Customer Success Brainstorming Onboarding Government 19

SmartKarrot

NOVEMBER 7, 2022

Role: Associate Director, Customer Success Location: Greater Boston, United States (On-site) Organization: Saama As an Associate Director of Customer Success, you will drive the overall customer relationship forward and drive product penetration and consulting services revenue in customer engagements.

Customer Success 19

Customer Success Stakeholders Government Finance 19

Arpedio

FEBRUARY 23, 2024

In today’s fast-paced and ever-evolving business landscape, organizations face a myriad of challenges when it comes to driving revenue growth and maximizing profitability. It involves the alignment and integration of sales, marketing, and customer success functions to drive efficiency, effectiveness, and ultimately, revenue growth.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

PandaDoc

FEBRUARY 8, 2024

If your company wants to increase sales and nurture existing customers, account management software could be the perfect tool to propel you to success. This guide will discuss what account management software can offer you, the main benefits and features to look for, and our assessment of the best solutions on the market.

Account Management 52

Account Management Software Software Management 52

SmartKarrot

NOVEMBER 2, 2022

Role: SVP, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Cardlytics As an SVP of Customer Success, you will lead and scale an inclusive, world-class, multi-discipline services organization – driving vision, growth strategy, and execution.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

FEBRUARY 10, 2023

Role: VP of Customer Success Location: Shakopee, MN, United States Organization: Entrust As a VP of Customer Success you’ll determine, persuade, and coordinate stakeholders on customer priorities. Gain a thorough awareness of the objectives, priorities, and decision-making procedures of the customers.

Customer Success 19

Customer Success Emotional Intelligence Stakeholders Facilitation 19

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance.

Customer Success 19

Customer Success Procurement Onboarding Government 19

SmartKarrot

SEPTEMBER 28, 2022

Role: VP, Customer Success Location: San Francisco, CA, US (Remote) Organization: Panther As a VP of Customer Success, you will lead and mentor the Customer Success teams by investing in the people, processes, and technology. Manage resources to eliminate unnecessary interaction.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Insurance Profitability Client Development 19

SmartKarrot

MARCH 31, 2022

Role: Customer Success Director Location: Denver, CO, US Organization: E Source As a Customer Success Director, you will be the primary point of contact for the customers, acting as a concierge for all of E Sources offerings. Management of renewals for subscription memberships.

Customer Success 19

Customer Success e-Learning Profitability Finance 19

SmartKarrot

OCTOBER 12, 2022

Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue. Provide primary point of contact support for bank channel relationship managers. Analyze data and propose value-driving recommendations to continue to push clients toward success.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SmartKarrot

FEBRUARY 23, 2022

Role: Customer Success Director Location: Seattle, WA, US (Hybrid) Organization: DexCare As a Customer Success Director, you will drive customer loyalty, ensure the customers are satisfied and realizing measurable value from the products, support, and services.

Customer Success 19

Customer Success Co-Creation Onboarding Profitability 19

SmartKarrot

JULY 7, 2022

Role: VP of Customer Success Location: New York, NY, US Organization: Instabase As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth.

Customer Success 19

Customer Success Onboarding Prioritization Profitability 19

Geehan Group

JUNE 27, 2016

Called the “Customer Engagement Lifecycle,” it depicts the importance of active, meaningful engagement with your customers and why you cannot realize profitable growth without it. Enter Customer Success, the professional function which is becoming increasingly critical to companies in the subscription economy.

Customer Success 52

Customer Success Profitability Investors eCommerce 52

SmartKarrot

MARCH 25, 2022

Role: Customer Success Director Location: New York, NY, US Organization: Pacvue As a Customer Success Director, you will work with brands to identify business priorities and goals. Be an expert on Pacvue Commerce in order to show brands how Pacvue Commerce can empower them to achieve success.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

SmartKarrot

MARCH 21, 2022

Role: VP of Customer Success, US Location: Austin, TX, US Organization: Miro As a VP of Customer Success, you will be responsible for a rapidly growing Customer Success team of 45+. Improve customer retention metrics (adoption, retention, engagement).

Customer Success 19

Customer Success Onboarding Stakeholders Strategic Thinking 19

SmartKarrot

AUGUST 17, 2022

If hiring trends at SaaS companies are anything to go by, vacancies for Customer Success Manager (CSM) and Customer Engagement Manager (CEM) are in demand. This write-up clears all doubts around the Customer Success Manager (CSM) and Customer Engagement Manager (CEM).

Customer Success 10

Customer Success Management Client Relationships Onboarding 10