Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Their focus is on building long-term, mutually beneficial relationships.

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Their focus is on building long-term, mutually beneficial relationships.

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Red Star Kim

APRIL 12, 2023

It’s great that people have a vested interest but it can be hard to manage and get a final sign off”. Another aspect of the culture shock is that in professional services we refer to clients rather than customers. How can I be proactive when we are just trying to keep our head above water with constant pitch/event requests.

Media 130

Media Marketing B2C Stakeholders 130

Insightly

SEPTEMBER 27, 2023

It’s a fair question that many midsize companies ask when implementing their first or a new Customer Relationship Management system ( CRM ). Some companies try to leverage in-house technical resources, such as an IT manager, to oversee implementation and training. “I’m already paying enough for my CRM.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

It’s a fair question that many midsize companies ask when implementing their first or a new Customer Relationship Management system ( CRM ). Some companies try to leverage in-house technical resources, such as an IT manager, to oversee implementation and training. “I’m already paying enough for my CRM.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management Stakeholders Value Proposition Onboarding 10

Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

MARCH 29, 2023

Role: Customer Success Manager Location: Chicago, IL, United States (Remote) Organization: Fortanix As a Customer Success Manager you’ll take the lead and be responsible for customer expansion and retention. To meet client expectations, collaborate with Fortanix stakeholders in sales, product, and engineering.

Customer Success 19

Customer Success Stakeholders Onboarding Client Relationships 19

Showpad

MAY 14, 2021

Whether that means focusing a little bit more on onboarding (if ramp time is a problem) or on inspiring collaboration between sales and marketing teams. To avoid this, you must clearly and frequently communicate with sales teams and other stakeholders, like those in marketing or executive leadership.

Sales 59

Sales Stakeholders Construction Leadership 59

SmartKarrot

AUGUST 16, 2022

Deliver customer training programs to improve the customer onboarding experience. Apply here: [link] Role: Customer Success Manager Location: Atlanta, GA, US Organization: Bonterra As a Customer Success Manager, you will manage ongoing client relationships effectively to drive high client retention, loyalty and satisfaction.

Customer Success 19

Customer Success Onboarding Stakeholders Client Relationships 19

SmartKarrot

MARCH 29, 2022

Role: Customer Success Director (West – Remote) Location: Remote, San Francisco, CA, US Organization: Included Health As a Customer Success Director, you will serve as the primary relationship owner, achieving trusted advisor status with customer contacts. Establish professional and productive relationships with key stakeholders.

Customer Success 19

Customer Success Transportation Client Relationships Stakeholders 19

SmartKarrot

MARCH 17, 2022

Role: Customer Success Director – SMB Location: Remote, Atlanta, GA, US Organization: ON24 As a Customer Success Director, you will manage and provide escalation and support for CSMs in your group. Manage and develop processes to support a large number of accounts across the team.

Customer Success 19

Customer Success Customer Life Cycle Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 7, 2022

Execute on a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal, and expansion of your customer portfolio. Partner with Sales, Account Management, and Implementation teams to ensure effective success plans are in place for existing and incoming customers.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

SmartKarrot

MARCH 29, 2023

Role: Customer Success Manager Location: Chicago, IL, United States (Remote) Organization: Fortanix As a Customer Success Manager you’ll take the lead and be responsible for customer expansion and retention. To meet client expectations, collaborate with Fortanix stakeholders in sales, product, and engineering.

Customer Success 15

Customer Success Stakeholders Onboarding Client Relationships 15

SmartKarrot

OCTOBER 12, 2022

Provide primary point of contact support for bank channel relationship managers. Consult with clients on product features, functionality and onboarding best practices. Analyze data and propose value-driving recommendations to continue to push clients toward success. Develop upsell & cross-sell opportunities.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

Insightly

NOVEMBER 1, 2022

These strategies underpin the process of managing customer data, helping to ensure you make the most of the information you gather. The term customer relationship management (CRM) refers to a combination of methodology and technology that establishes how companies handle customer data. What Is CRM? Three Common CRM Models.

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

PandaDoc

APRIL 24, 2023

Sales enablement techniques include using coaching, relevant content, training, and technology to help sales agents onboard, improve their sales skills, and sell more and faster. As you might expect, traits of a sales enablement manager include a high level of organization and a keen interest in data analysis.

Sales 52

Sales e-Learning Onboarding Software 52

Showpad

OCTOBER 31, 2019

Every minute spent trawling the inbox for one piece of collateral or a prospect pool of a thousand names deep is valuable time spent not selling or furthering a client relationship. What’s more, a Sales enablement manager has the data and means to address the unique needs of their teams.

Sales 53

Sales Client Relationships Procurement Decision-making 53

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Ensure a successful and robust onboarding experience for all new customers.

Customer Success 19

Customer Success Procurement Onboarding Government 19

SmartKarrot

JANUARY 28, 2022

Apply here: [link] Role: Customer Success Manager, Strategy Location: Reston, VA, US (Hybrid) Organization: Triblio As a Customer Success Manager, you will maintain a customer-first mentality in all aspects of the job. Work closely with the Account Executives to facilitate the smooth transition from the sales cycle to onboarding.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

SmartKarrot

NOVEMBER 16, 2022

Role: Customer Success Director Location: Mannheim, Baden-Württemberg, Germany (Hybrid) Organization: ABB As a Customer Success Director, you will support Customer Success Managers in defining, implementing, and applying customer success management policies. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

NOVEMBER 10, 2022

Create and manage an effective team relationship between all relevant stakeholders. Support the broader team in new business growth and the ownership of client strategy and ongoing strategic account recommendations to drive client return. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

NOVEMBER 10, 2021

Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems. Build a client relationship and act as a trusted advisor to the client.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

MAY 10, 2023

Role: Customer Success Manager Location: Phoenix, AZ, United States (Remote) Organization: Freestar As a Customer Success Manager, you’ll have positive Attitude. While we don’t expect you to always be beaming, a pleasant attitude and professionalism help to create the ideal atmosphere with our clients.

Customer Success 19

Customer Success Client Relationships Stakeholders Onboarding 19

SmartKarrot

APRIL 15, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention and growth.

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

SmartKarrot

MARCH 25, 2022

Build, manage, and lead the Customer Success team for Pacvue Commerce. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education. Own the client relationships and provide tactical support for strategic accounts.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

SmartKarrot

SEPTEMBER 21, 2021

Role: Director, Customer Success Location: Dallas, TX, US Organization: Castlight Health As a Director of Customer Success, you will grow and manage a portfolio of business with responsibility for the growth and retention of the existing customer base. Take ownership of new accounts and manage their onboarding process.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

OCTOBER 27, 2021

Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Drive strong internal collaboration with the Account Management, Product, Services, and Support teams, as the quarterback of the customer experience and solution adoption.

Customer Success 19

Customer Success Stakeholders Client Relationships Account Planning 19

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. As an enterprise operating in the SaaS (Software As A Service) environment, we understand the importance of having a strong account manager for the company’s overall growth. Account planning.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

APRIL 6, 2022

Develop and action productivity and performance reporting of customer success management, individuals, and account opportunity. Report to the Head of Customer Experience and manage a fast-growing organization of 50+ Vanta’ns. Role: Customer Success Manager. Managing client expectations for workflow and responsibilities.

Customer Success 19

Customer Success Value Proposition Onboarding Customer Experience 19

Arpedio

MARCH 5, 2024

In today’s fast-paced business environment, maintaining strong relationships with clients is paramount to success. This is where effective account management comes into play. Importance of Efficient Account Management Efficient account management is essential for several reasons.

Account Management 52

Account Management Management Client Relationships Facilitation 52

SmartKarrot

OCTOBER 29, 2021

Role: Director, Customer Success Location: Remote, United States Organization: Unite Us As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

FEBRUARY 16, 2022

Manage customer success activities. Develop a strong relationship with the executive leadership buyer of an account. Provide consistent feedback to stakeholders regarding teams’ progress, as well as receive feedback. Build and manage a team of commercial & customer-focused people.

Customer Success 19

Customer Success Customer Experience Client Relationships Stakeholders 19

SmartKarrot

APRIL 25, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Consult on best practices, workflows, and management business reviews.

Customer Success 19

Customer Success Client Relationships Communication Stakeholders 19

SmartKarrot

APRIL 12, 2022

Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success. Train the account managers to polish their client-related skills.

Customer Success 19

Customer Success Account Management Retail Advertising 19