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Head of Remote Work: A New Role for a New Workforce

Showpad

The “Head of Remote Work” job spec is still being fleshed out company by company, with few organizations following the same parameters or descriptions. There’s been a massive shift to a remote workforce that will likely endure and accelerate over time. What is a Head of Remote Work? Part technologist.

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The role of CRM in today’s small & medium-sized businesses

ACT

CRM Survey Report Recap. Throughout the pandemic, increased resilience and adaptability became necessary as SMBs were forced to quickly adopt new ways of working to remain open and profitable while navigating numerous supply chain and resource limitations. CRM Myths Slowing Software Adoption Among SMBs.

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How Marketing and Business Development (M&BD) Assistants can shine – Develop knowledge and skills, build personal brand and increase visibility

Red Star Kim

One delegate question was “ What tips to engage fee earners with investing time and data into the CRM systems?”. How happy are you with your CRM (and integrated mailing, analytics and relationship management capabilities)?

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Key Account Management (KAM) – Research companies, use KAM technology and maintain momentum

Red Star Kim

This article from January 2023 Strategic Account Management for Law Firms in the Age of Remote Working – Nexl answers the questions: What is strategic account management (SAM)? no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals).

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How We Work…The New Sales Enablement Landscape

SalesGlobe

It was surprisingly enlightening to what we are seeing in the workplace today, as the debate concerning remote work rages on. I’ve refreshed the data and information, and if you want to know what matters most to your hybrid or remote working sales team…read on! Remote Work Enablement. What to do? What to do?

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4 tips for creating a customer-centric experience

Insightly

As pointed out in 3 ways to use CRM data in building customer journeys , mapping your current journeys involves three basic steps: Define your ICPs and personas. Use data from your CRM or other business systems to avoid flawed assumptions. Journey mapping is one approach for obtaining a shared vision of the customer experience.

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4 tips for creating a customer-centric experience

Insightly

As pointed out in 3 ways to use CRM data in building customer journeys , mapping your current journeys involves three basic steps: Define your ICPs and personas. Use data from your CRM or other business systems to avoid flawed assumptions. Journey mapping is one approach for obtaining a shared vision of the customer experience.